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I was told that paper MOT certificates are no longer issued. I know now that I can check online, but no-one at the dealership told us at our initial inquiry. Contrary to the above statement the dealership gave me a paper certificate after the MOT!!
I was able to check the car in for the service and then go off with the knowledge the service would be done.
Small service done on time,car returned clean.
Always have to pay for a hire car when taking car in for a service. Can never get through to the service department when ringing. No one even called me to let me know my car will be in for more days which also costs me more money for the hire vehicle
waited for first service in comfortable surroundings. Was told it would take 90 mins + 30 if I wanted wash/hoover....and it did!
You told me in 2017 that the low horn was not working on my 3 series. I booked it in recently and you rang me to say there was nothing wrong with it!
Problem was diagnosed and dealt with as effectively and efficiently as possible. Really appreciated the communication which made the whole process easier.
Not a 5 because I requested a replacement car as my car service was a full day job. Told I had to wait nearly a month the get the car serviced if I chose that option. I could make other arrangements car service could be done that week..
Courtesy and efficiency
Great Service, Very Professional throughout
Kept to time
Please see above
Parking is very difficult and spaces always seem limited when dropping the car off.
Good service but quite expensive. Disappointed that when I got my car back it had not been washed. This is normally expected as part of the BMW experience.
Service carried while I waited in prompt time
Everything went as expected.
Good communication at all times.
Liam, service manager explained all, contacted my before and during service and kept me up to date. My car was ready and waiting at the promised time.
Very good experience but always chaotic when trying to drop car off
The service was carried out in a timely manner and I was able to wait until the service was completed which was convenient for me.
I have a service package and dont know what was done when my car was serviced. Obviously there was no bill, so nothing was itemised. I understand the visual checks that were made, but was for example the oil / filters changed or was it just visual?
good service timescales for booking and completion
Simply good service... it is always good practice for the service provider to make the recipient of that service to feel important.
It was a good experience. I was kept informed, and the work was done within the timeline indicated to me.
I left with all questions answered and a full report of what had been done to my car.
Took to long to complete works not enough information given
Helpful staff in the service department. Very good.
Work completed in good time
It was done more than I came for.
Prompt efficient service
My car failed MOT, I was at work. I wasn't given details of why it had failed/advisory without prompting, I wasn't offered any solutions how to take this forward without asking, I was not offered a hire car. The service was manner was unprofessional.
Good customer liaison. Always courteous. Uncomplicated delivery of service.
All service done without any delay
The staff are very helpful and never mind answering what (to them)must be simplistic questions
When I went to the service desk to advise I was here I would have liked some interest shown in me ...how was your drive in,how is the car running,anything we need to particularly pay attention to .No engagement at all .
See above. In contrast, my wife bought an Audi at a similar time, and has had a wonderful experience. BMW needs to concentrate on aftersales experience not just the car sales - the owner sees things holistically.
My only disappointment, an extra charge for 'standard scope' - quite unnecessary
Efficient, timely service
Car collected and delivered on time
See above. For me, location is also very convenient as well as opening times. Nice and professional staff too
noted oil on drivers mat,and courtesy car was manual whilst my car is auto
I hadn't realised my cars service pack had expired, bit disappointed I hadn't been advised of this when I booked it in.
I had a brake light fail. I didn't have an appointment, but my car was squeezed in. I would have scored 5 but for two things, I) my car was ready quite a while before I was advised; and ii) the warranty aspect wasn't picked up without me asking.
Service team excellent. Superb customer service. Pleasure to deal with.
Not that they didn't do a good job but I had to take the car in twice for the same thing to be fixed. This was because they did not record my fault report as I had stated it, on the first occasion.
Natasha Ellis offered a very personable service and she should be commended for her Customer Service skill set. Not only does Natasha have an excellent knowledge of BMW she also makes the Service aspect a smooth and welcoming experience.
The staff at the Service Desk were very good and took time to explain why this warning had come up on the instrument panel
My dissatisfaction was only with the clean . The boot hadn't been opened at all , so the inside paintwork hadn't been cleaned and the carpet not hoovered.
1. I pay for servicing in advance, and as a result I do not get a service report as I would if paying the bill. I therefore have no idea what has been done.2. When I filled up with fuel following the service, the mileage indicator was wrong and ser
Polite but slow service - completion was delayed by 1 hour with no proactive explanation
Staff polite and quick to look after me. Good to have catch up with my sales executive Mo Elharrak while I waited for car to be serviced.
For many years I have used BMW at Cambridge and now Cambourne, throughout those years I have received excellent Service, Peter Speechley-Grove and his entire Team have always gone that extra mile to facilitate my needs, they are all a credit to BMW.
I feel that a though job was done including the investigation into my concerns regarding tyre ware.
It was almost perfect had it not been for the doubt I have for the accuracy of the health check. Tick boxes have been put automatically. I know for sure that the tyre thread for the NSF is the definitely wrong by a big margin. How can I trust everyth
A job well done.
Always given all relevant information with a warm relaxing atmosphere.
Greeted personally (not a booking reference) and knew the reason for vehicle being booked.
We had a major problem with our car which was dealt with swiftly
Lovely helpful staff
We've told you on multiple occasions to update database & stop sending notifications about the car to Clare Roberts& send them to Ivan Codd, but she still gets them. You seem incapable of a simple task of updating details to firstname.lastname@example.org
Everyone went out of their way to help.
Work completed on time and the car returned looking pristine
Liam was great, kept me completely up to date with progress and had to do a lot of chasing with the insurers who were poor.
Excellent service. See above comments where went the extra mile.
Organised and executed with no fuss at all and everything happening as it should when it should.
The lady on the service reception was most proficient in taking details of the oil temperature concern of my vehicle and very efficient in allocating my courtesy vehicle whilst my vehicle was being attended to
Then resolved the confusion around my service plan.
Service very good. Loan car available, and able to collect car outside of service dept hours. Only negative was a wait of a few weeks for appointment
As above, customer service excellent
went to plan
Friendly, informative and proactive staff are a credit to the business
They did what they were asked to do in a pleasant manner.
Superb service with friendly and informative staff.
The service is second to NONE! Welcoming, friendly, caring, efficient staff. Really has the personal touch. Special mention:- Aidan, Liam, Natasha, Sarah. While you wait - the tea/coffee facilities, cakes & sweets - much appreciated too.
very friendly and great customer service
Always great service
I took my car for an a fast track brake fluid service which was done very quickly and my car was cleaned inside and out all in under 90 minutes as promised.
Could not be faulted. Robin worked really hard to put an excellent deal together, was a great communicator, and he and Aidan looked after us really well.
all went well and without any hitches
Everything was well managed - from test drives to ordering and keeping us informed and delivery and handover. No problems and straightforward with good coomunication.
Ben Bryan, our contact, was helpful and knowledgeable and the purchase went to plan. The only reason for not giving a 5 star rating is that I did not get just what I was looking for from BMW at the corporate level. Very nearly but not quite.
I cant fault the service provided in anyway at all, so completely satisfied. However, it wouldn't make me buy a BMW.
Individual and dedicated service throughout the process.
Very happy with sales guy and delivery of car.
Very experienced, helpful and polite staff. Great service.
We went to find out about BMW after researching what was suitable for us and visiting other dealerships. The level of service by the BMW Centre, suitability of what we wanted and the offer made was irresistible.
Great. They kept in touch every step of the way.
I was very satisfied!
Esy and qwick delivery good costume
Really glad I used the BMW centre I did, the team there are very professional and friendly.
The salesman new his job thoroughly was very very polite and convivial could not have wished for better service.
Helpful BMW team ready to help with any query
Your team was congenial and helpful and nothing was too much trouble.
Aaron was attentive and patient, and I have the perfect car for my needs
My sales rep (Adam Bonnett) was friendly, informative, patient, and kept me well informed as to the progress of my order. In addition, my car was built and delivered with expediency, and much earlier than originally anticipated.