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ABOUT BARONS CAMBRIDGE.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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The Platinum New Car Event. 22 – 25 February.

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BMW i8 Roadster

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We are proud to support the Magpas charity for the sixth year in a row.

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Barons Cambridge Hosts Princes of the Universe Art Exhibition Tour

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Cambridge United Partnership Open Day.

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Impress with the new BMW Shadow Edition

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Where Next?

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Bodyshop Estimator

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Service Advisor

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Mike Toombs

Head of Business

Charles Aylard

BMW General Sales Manager
  • Department BMW

James White

BMW New Car Sales Controller
  • Department BMW

Paul Robinson

BMW Business Manager
  • Department BMW

Aidan Smith

BMW Product Genius
  • Department BMW

Alan Shutt

Local Business Development Manager
  • Department BMW

James Farrow

Corporate Assistant
  • Department BMW

James D'Arcy

Sales Executive & Motability Specialist
  • Department BMW

Jake Cummings

Sales Executive
  • Department BMW

Mohammed Elharrak

Sales Executive & Motability Specialist
  • Department BMW

Aaron Pettican

Sales Executive
  • Department BMW

Adam Bonnett

Sales Executive
  • Department BMW

Alexandra Nicholson

BMW Sales Executive
  • Department BMW

Will Giles

BMW Sales Executive
  • Department BMW

Ben Bryan

BMW Sales Executive
  • Department BMW

Terry Bridle

Aftersales Manager
  • Department Aftersales

Peter Speechley-Grove

Service Manager
  • Department Aftersales

Andy Toseland

Workshop Controller
  • Department Aftersales

Sarah Moore

Service Advisor
  • Department Aftersales

Liam Bambridge

Service Advisor
  • Department Aftersales

Natasha Ellis

Service Advisor
  • Department Aftersales

Donna Knight

Call Hub Executive
  • Department BMW

Charlotte Rowland

Retention Specialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

We had a major problem with our car which was dealt with swiftly

Service

Lovely helpful staff

Service

We've told you on multiple occasions to update database & stop sending notifications about the car to Clare Roberts& send them to Ivan Codd, but she still gets them. You seem incapable of a simple task of updating details to ivan@ivancodd.com

Service

Everyone went out of their way to help.

Service

Work completed on time and the car returned looking pristine

Service

Confusion over pickup, timescales etc. (though in all fairness solved by the offer of dropping the car off at work). Incredibly difficultly in actually speaking to anyway, and I never obtained the quote for some work that I asked for.

Service

Excellent service. See above comments where went the extra mile.

Service

experienc

Service

Liam was great, kept me completely up to date with progress and had to do a lot of chasing with the insurers who were poor.

Service

Organised and executed with no fuss at all and everything happening as it should when it should.

Service

Then resolved the confusion around my service plan.

Service

The lady on the service reception was most proficient in taking details of the oil temperature concern of my vehicle and very efficient in allocating my courtesy vehicle whilst my vehicle was being attended to

Service

Service very good. Loan car available, and able to collect car outside of service dept hours. Only negative was a wait of a few weeks for appointment

Service

went to plan

Service

Friendly, informative and proactive staff are a credit to the business

Service

They did what they were asked to do in a pleasant manner.

Service

The service is second to NONE! Welcoming, friendly, caring, efficient staff. Really has the personal touch. Special mention:- Aidan, Liam, Natasha, Sarah. While you wait - the tea/coffee facilities, cakes & sweets - much appreciated too.

Service

Superb service with friendly and informative staff.

Service

very friendly and great customer service

Service

Always great service

Service

I took my car for an a fast track brake fluid service which was done very quickly and my car was cleaned inside and out all in under 90 minutes as promised.

Service

No issues acceptable outcome

Service

Due to the above comments

Service

The service checklist said the windscreen washer bottle had been checked and the item was ticked and coloured green. The day after the service the car warned me that the bottle needed refilling.

Service

Every made simple and no issues with the process

Service

Fast helpful service, immediate attention, treated as a highly valued customer

Service

Service was booked at first available date which already was a three week wait. This was the 2nd January and the service advisor said that it was very busy. This should not matter for my scheduled service

Service

Good communication and service from everyone I dealt with

Service

Promised a car valuation and possible re-finance package. Never received it

Service

Customer service

Service

Car serviced correctly. Paint scratches arising from the free valet were less impressive.

Service

Service itself fine

Service

Once you manage to get Baron's Camborne to answer the phone to book an appointment it does become easier. Due to past experience my wife and I now book our cars in for service via their Bedford facility.

Service

Work done on time, car clean in and out.

Service

Excellent experience, only thing to note on improvement would be for more regular contact with customers to update them - I went 36 hours after dropping my car without a call

Service

Service was great - finished it ahead of time and even removed the spider from the car for me!

Service

All problems were fixed

Service

Service of the car was fine and as expected, attention to detail and communication from customer services was very poor. had already placed a complaint and have received a response, however there are still emails awaiting a response 13/12/17

Service

Very patient, very attentive and I liked the fact that the courtesy car was a new one and a higher spec than my own.

Service

Very helpful and efficient

Service

All items completed

Service

The process of handing the car over and the pickup after the service, was executed in a professional and friendly manner. The work has always been completed within the timescales given and to the highest standards.

Service

very friendly and efficient

Service

My car was collected and taken for service by a very pleasant driver and returned after the service.

Service

Great service and customer service

Service

You failed to read and follow clear instructions regarding contacting me. This meant I received no information that my car needed to be kept overnight, until I returned to collect car, resulting in wasted 2 hour round trip and impact on work next day

Service

Excellent customer support

Service

The arrangements for the work were made flawlessly and to suit me and on completion full explanations of the work were given and the problems fixed.

Service

Polite, efficient staff. Thorough service provided.

Service

Only reason I didn’t give 5 stars was due to the fact that the guy said my car was ready to be picked up but once I got there, I had to wait around for 10 minutes for it to be cleaned.

Service

It was evident that the car had NOT been through the workshop for preparation prior to its sale. So I discovered a number of issues with incorrect tyre pressures, loose trim and rattles that should have been dealt with prior to my collecting the car

Service

The free health check has shown up a few faults which were not shown on the last service . Thus proving that the technician did a proper job .

Service

Efficient and friendly service

Service

I was very pleased on this occasion with the service. I needed a courtesy car while my car was being serviced and was offered a 5 series rather than the 3 door 1 series allocated, since I needed space for my daughter as well. 5 Stars :)

Service

Outstanding member of staff

Service

I waited while my car was serviced & the facilities were superb, clean & coffee was very good.

Service

I booked an oil and inspection II service three weeks in advance; however on the appointment day the service desk stated they did not know what the car was booked in for, and consequently did not have all parts, which forced me to have another visit.

Service

Barons has provided a very high level of service, so i am completely satisfied.

Service

the car was out of action for several days (i.e. over a weekend) because parts had to be found, but the job was done very well and the car delivered to my home

Service

Fixed the problem, and records showed that technicians had properly investigated, fixed and tested the issue. Nice to have the car valeted too, although it got dirty again as soon as I drove it away!

Service

Asked for rear wiper blade to be replaced. It wasn’t.

Service

The BMW garage in Kings Lynn acknowledged this was a mistake on their part and asked me to mention this to your team and to make sure the dates were re-set in line with the purchase date. This wasn't done and my service history is still incorrect.

Service

Car collected and returned with no hassle

Service

All good

Service

Staff all very friendly. Dropped car off and got a prompt and courteous call back when it was ready to pick up.

Service

I have been very satisfied so far,with more work to be undertaken this score will probably go up.

Service

From booking car in for service through to collecting car after service, all members of staff were very efficient.

Service

Love my new car and had professional help with care of the car

Service

Worked around My time schedul

Service

Polite, work done in time, quality waiting area. Free car wash. Result.

Service

They tried for three days to find the fault on by car but could not hear it hopefully it’s gone for good

Service

Service done as requested promptly and cost as stated.

Service

Service reception were very helpful.

Service

My car went in because of a recall notice. I received a car checklist but nothing telling me whether the recalled problem had been resolved and I still haven't got round to finding out yet.

Service

Staff were great, polite, efficient, couldn't have done more.

Service

Aaron was attentive and patient, and I have the perfect car for my needs

Sales

My sales rep (Adam Bonnett) was friendly, informative, patient, and kept me well informed as to the progress of my order. In addition, my car was built and delivered with expediency, and much earlier than originally anticipated.

Sales

Straight forward process and hassle free.

Sales

Adam has been really great to work with throughout the process, very efficient and personable, and provided an excellent service.

Sales

No nonsense service - emphasis on finding the right car for our needs. And putting up with kids & Basset Hound in the showroom

Sales

Everything was easy, no pressure, I got a great car at a great price.

Sales

Was fast accurate and what I expected

Sales

The suggested 11 - 12 week delivery time turned into 16 weeks, and the promised weekly update on schedule only happened once. I feel that we were ‘spun a line’ on schedule to ensure a quick order, rather than a true min-max expectation.

Sales

Really friendly staff and great coffee! Kept updated with progress of car and easy to understand explanation of car features during handover.

Sales

Lovely staff, felt very well taken care of.

Sales

Order process very professional and new vehicle arrived earlier than expected.

Sales

No suggestions to make to improve the experience. We got a warm reception and all questions were answered fully.I appreciated that there was just the right amount of "chat", with no over the top approach or attempt to feel like a long lost friend!

Sales

Mohammed Elharrak at Barons Cambridge gave excellent service and smoothed the whole process. Very friendly and courteous. Good advert for BMW

Sales

Very straight forward experience

Sales

Everything worked smoothly, from initially wandering round the dealership to actually picking up the car. The level of service that Mo offered on the sales side was excellent and he kept me informed of progress throughout

Sales

Stephanie Thompson, the sales person we dealt with, was extremely knowledgeable and helpful.

Sales

The BMW Centre had a model of the car I wanted available for me to look at in the showroom and a similar model to test drive. Staff were able to demonstrate all of the options and finishes in the showroom.

Sales

Couldn’t be more professional if they tried.

Sales

Straight forward process with the sales exec and business managers who are helpful and responsive.

Sales

Excellent service and support from the sales guy (Adam Bonnett) and product genius

Sales

This would be 5* if the car was not delayed - it took quite a while to find out why there was a delay.