Loading...

ABOUT BARONS CAMBRIDGE.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

BMW i3 Service Inclusive

Read

Where Next?

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Mike Toombs

Head of Business

Charles Aylard

BMW General Sales Manager
  • Department BMW

James White

BMW New Car Sales Controller
  • Department BMW

Paul Robinson

BMW Business Manager
  • Department BMW

Jonpaul Shepherd

BMW Business Manager
  • Department BMW

Aidan Smith

BMW Product Genius
  • Department BMW

Alan Shutt

Local Business Development Manager
  • Department BMW

James Farrow

Corporate Assistant
  • Department BMW

William Hitchcock

Sales Executive & M Product Specialist
  • Department BMW

James D'Arcy

Sales Executive
  • Department BMW

Jake Cummings

Sales Executive
  • Department BMW

Mohammed Elharrak

Sales Executive
  • Department BMW

Aaron Pettican

Sales Executive
  • Department BMW

Adam Bonnett

Sales Executive
  • Department BMW

Alexandra Nicholson

BMW Sales Executive
  • Department BMW

Will Giles

BMW Sales Executive
  • Department BMW

Ben Bryan

BMW Sales Executive
  • Department BMW

Terry Bridle

Aftersales Manager
  • Department Aftersales

Peter Speechley-Grove

Service Manager
  • Department Aftersales

Andy Toseland

Workshop Controller
  • Department Aftersales

Sarah Moore

Service Advisor
  • Department Aftersales

Emma Lloyd

Service Advisor
  • Department Aftersales

Shane Jarvis

Service Advisor
  • Department Aftersales

Liam Bambridge

Service Advisor
  • Department Aftersales

Natasha Ellis

Service Advisor
  • Department Aftersales

Sophie Hilliard

Call Hub Executive
  • Department BMW

Gemma Costanzo

Call Hub Executive
  • Department BMW

Donna Knight

Call Hub Executive
  • Department BMW

Charlotte Rowland

Showroom Host
  • Department Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service completed on time.

Service

Good communications, car left in good condition, hire car ran smoothly, very good personal care when at showroom. Only fault was that my steering wheel position had been radically altered and I did not realise till on a motorway and speedo invisible

Service

Courteous efficient service.

Service

All round excellent service

Service

Staff very welcoming and the company gives a first class service.

Service

Very convenient and professional fromStart to finish.

Service

A friendly and professional reception, made comfortable whilst I waited. I received a video of the MOT from the service engineer and the car was cleaned prior to receiving it back.

Service

A quote for extra work was provided and accepted and the work carried out as quoted with no escalation of cost

Service

Although not booked in for a waiting service, the service was completed promptly. Service was very friendly. The only negative was that the complimentary car wash wasn't carried out very well.

Service

On time clean car on return

Service

They were reliable and accommodating, friendly and professional.

Service

I have payed for top upper AdBlue and one week later I had to refill because of an alert on the car dashboard: AdBlue Reserve.

Service

Great service. Able to wait while mot was carried out.

Service

Everything was done as expected and quicker.

Service

There was one issue in that the first time I had to use the w/screen wipers there was no water. On checking at home; bonnet up they work, bonnet down they don't. Somehow or other, the pipework was kinking which it didn't do before the service

Service

Had a timed slot and this worked well for me.

Service

From the time I phoned Elms to explain the problem I was having with my Z4, to when I collected it, I received excellent customer service from the service team.

Service

Service team (sarah etc) great - i had a weird call from Jake (which i now realise was just a sales call, he started saying "we are looking to increase our convertible stock & wonder if you thought of selling car"...he promised to get back but didn't

Service

All very straightforward, including external hire car arranged by Elms. The video inspection of the car, emailed to show the problem, was very useful.

Service

The service team did seem to be rather more busy than usual,lack of staff?

Service

Failure to replace under warranty corroded front brake discs which were grinding and juddering, and clearly manufactured from low quality steel. In 50 years of motoring I have never had discs fail at such a ridiculously early stage.

Service

Done on time in pleasant surroundings with a nice email video link.

Service

Despite being pre booked, BMW had failed to get relevant authorisation for work, subsequently delaying completion and resulting in a two days without car.

Service

Excellent service from everyone involved

Service

Sarah was very helpful and supportive throughout the process

Service

no surprises, efficient and courteous service

Service

No difficulty with any aspect of the whole process.

Service

You carried out the service and MOT in good time, especially as my car failed the MOT first time on the state of the rear tyres. On arriving home I tested the tyre pressures in both new rear tyres. One was 6 psi too much.

Service

Efficient, with little waiting time and the loan car was ready.Friendly staff and refreshment facilities were good.

Service

The boking was made without fuss, the courtesy car was ready to go, the work was completed well within the time & I was treated with courtesy at all times.Overall, an easy & straightforward experience.

Service

Customer service and replacement car availability

Service

I had no problems at all, the staff were great and I was able to work in a nice environment whilst the service took place.

Service

I felt really well cared for at BMW elms cambourn. Staff couldn't do enough to help me.

Service

Spotless

Service

Good service but expensive.

Service

Very good customer service

Service

Great, professional service

Service

Every thing ran very smoothly throughout the service,

Service

Over and above level of service - replacing a second tyre even though Zenith refused to pay.

Service

Ran to time, courteous, asked about options before starting work

Service

I have always received a first class service from Elms BMW over many years, Peter and his Team have never let me down, the Team are helpful, considerate, and always willing to make sure I am looked after.

Service

Competitive pricing; very helpful customer service staff; work completed on time; useful car safety check; car cleaned before collection; kept informed on emergent issue.All-in-ll, and excellent service.

Service

Everything completed that was asked for. Tyre supplier sent 4 tyres with wrong speed rating (poor). Elms picked this up and got correct ones overnight.

Service

Given the wrong information regarding courtesy car. Quite frustrating.Thanks.

Service

Excellent customer service, new car sales staff could of done more to get me interested in looking for a replacement car as mine is coming up to 3 years old.No one from new car sales approached myself whilst I was waiting for service to be complete

Service

Service completed efficiently, kept informed at all times. Would have put completely satisfied but for the state of my windscreen upon return - the inside was dirtier than when I dropped it off.

Service

Because I'm very satisfied with the level and quality of service

Service

Everything was explained, no surprises and exceptional service staff

Service

I did have to query work which the invoice etc did not make clear had actually been done. Otherwise, fine

Service

The service was good at all times. We received a quick response to all our queries.

Service

We have always received excellent service from BMW Elms. Whether that be on the practical side or the social side. It really is service with a B SMILE W

Service

Video and report My back were excellent. I have a small piece of damage on the car and this was not discussed - I expected a quote to repair.

Service

Since I bought this car form park lane BMW I felt a wheel vibration and change the tyre did four wheel alignment last service I complained elms bmw about it they said again need to do the wheel balancing I did it but the anoying vibration still there

Service

Work completed on time to an apparently high standard with attention to detail. Staff supportive. Booked loan car available.

Service

Friendly staff, nice surroundings and a somllevprocess

Service

As usual looked after really well

Service

Car was only in for MOT and end of warranty check, not service.Staff very efficient and helpful. Made to feel 'at home'

Service

Everything was done with no problems

Service

I did not receive any invoice for the service presumably as I paid for inclusive service when I bought the car. The car's computer records it but a paper record is expected when eventually selling the car.

Service

Service was quick, hassle free and good value

Service

I had some concerns about the service and was contacted by customer services. No one has feedback to me regarding my comments.

Service

High cost of serviceNeed for extensive negotiations to have parking sensors replaced when car within warrantee period

Service

It was only a brake fluid check plus air con recondition. The engineer turned the volume on the radio to zero & switched the lights for from auto to manual. Understand why, shame he did not return them as he found them afterwards.

Service

Had 5 star service from the service manager Peter however my vehicle was damaged either on site or in bmw transit and I was not given a courtesy vehicle for the whole length my car was in for repairs which was not my fault.

Service

Great service

Service

Very good service

Service

Team were great and found a solution to a problem I had with my car, which was also affordable.

Service

Work done satisfactorily as usual. Good communication on progress and when ready to collect.Expensive. Lost keys on collection causing delay:...

Service

Work done professionally and on time.

Service

Everything was undertaken as agreed, all very professionally.

Service

The service received was exceptional, friendly, approachable staff who cared

Service

Easy and ontime

Service

Gearbox repair sorted in one day rather than two - car was dirty at pick up but full valet organised subsequently

Service

All work completed efficiently. Good communication throughout.

Service

Still waiting a call back on damage to wheel

Service

Car had a fast lane appointment for an MOT test; it was carried out within the 90 minute slot and I enjoyed the coffee, biscuits and relaxing in the comfy seats whilst reading the paper. What's not to like?

Service

Service was excellent as always

Service

It was all very efficient and helpful

Service

Friendly, clear explanations, finished on time.

Service

Fantastic service, kept informed at all times.Collected, repaired , returned,

Service

The service was on time and very thorough. Liam was very friendly and I was not waiting too long while the car was being serviced.

Service

Easy booking. Clear explanation of costs and work needed. Easy drop off and pick up of car. Seriously impressed with health check video I had emailed to me.

Service

Elms looked into my concerns about the thermostat and satisfied me this was operating correctly.

Service

Polite, efficient service and decent facilities to work (wifi and desk) whilst waiting

Service

Everything was good except the price is really high

Service

Natasha always kept me informed of progress and as my car was kept longer than thought due to parts not being available arrange for my wife to be placed on the insurance.

Service

Sat nav installation was incomplete, otherwise no problems.

Service

Natash was very helpful and friendly but I had to wait quite a long time to get a service appointment.

Service

All went well, service staff were excellent. Dropped a star as car was not cleaned that well, especially on inside where windscreen was left smeared.

Service

Service and mot and was very satisfactory. We were told that our reversing camera had highlighted a fault, which we have noted. However, the camera was working when we dropped the car off for service, and doesn't now after picking it up.

Service

The only issue I have is that because I need a courtesy car, I have to book 3-4 weeks in advance. By which time the service indicator had gone red and overdue, even though I booked as soon as service needed showed up. Apart from that, very satisfied.

Service

As always, bright and clean premises, friendly staff and good coffee!

Service

Every thing was completed on time.Very comfortable place to wait.

Service

Good prompt service. Courtesy car had little fuel and was on reserve but the team were good in crediting me the insurance £10 contribution as this impacted my morning with having to refuel. Collection was prompt. Very friendly team. Liked the video

Service

It is the kind of service I would expect from a BMW dealership,

Service

Due to a misunderstanding I had been booked into Stanstead for an MOT and work on the steering - I turned up at Cambourne as usual to discover the error. Cambourne sorted me out with a new date and the subsequent visit, work and use of a courtesy car

Service

The service was well managed, loan car available and the unexpected issues with the types handled well. Lost star because again service di not look at the car history re - oil leak and did not look to see if it was a lease car or not.

Service

The car was not ready at the agreed time and I had to wait.

Service

Quick, easy and very helpful!

Service

Excellent customer service from reception to Sarah at the service desk who found us a driver to take myself and my small children home first when there was a wait. Our driver was so lovely and helpful.

Service

helpful friendly and efficient staff

Service

excellent and friendly service

Service

Service carried out well. Video summary very good idea. Really like it. Car returned well. Only downside all my radio and phone settings gone and had to be reset.

Service

Very professional and professional service.

Service

Met all my expectations, sorted out my problems quickly and efficiently in a professional and friendly way.

Service

Received a telephone call to confirm appointment day before; car had its MOT and was ready for collection as planned; car was cleaned.

Service

Staff all very polite and helpful

Service

Very impressed that Elms agreed to repaint my rusting hub caps free of charge as a good will gesture!

Service

Helpful people, good communication, good price, good car

Sales

I got exulent service.

Sales

All went smoothly and car arrived as promised

Sales

Excellent friendly and professional service

Sales

Well, I can't give you completely satisfied because there were many things I would have liked explaining on the day. I then had to drive back to BMW another day for a tutorial. Can you tell me the precise type of petrol I should fill,up with.

Sales

Excellent support from Richard. All questions I asked were answered promptly - nothing was too much trouble

Sales

Super service and great staff who are very customer focused. No over selling, really focused on getting the right solution and went over and above to help including the finance team.

Sales

I don't normally participate in these surveys but I did so in this case because of the outstanding service I received from Nick at Elms BMW

Sales

Outstanding service, advice and explanations. Thank you Ben!

Sales

It was special and well organised and a very nice experience and suprise. Our sales exec Richard was enthusiastic and helped make picking up our car an occasion

Sales

Excellent service from Ben Bryan keeping me informed of progress and answering questions I had. The whole process was very easy and enjoyable

Sales

His attention to detail and customer care

Sales

From first enquiry to car collection the service was attentive, polite, timely and felt team were there for me.

Sales

Really good service from the sales contact (Richard Lemon). He was proactive, interested and engaged and answered all my questions and queries. The deal we agreed was fair and attractive and the after sales service has been superb too.

Sales

Never can be 100% satisfied always room for improvement.

Sales

Adam Bonnett was extremely good, very knowledgable about the product and easy to work with.

Sales

All aspects of our time at the Centre were excellent and we couldn't fault the sales team, special mention to William Hitchcock. There was an initial glitch with the booking of our slot at the weekend event, which was not the sales team's fault.

Sales

I was kept informed throughout production and expected delivery date very satisfied , the collection experience was brilliant

Sales

I was very happy with the service I received from all staff.

Sales

Delivery on time, relaxing atmosphere, helpful Elms sales representative.

Sales

An efficient process conducted by friendly and helpful sales staff.

Sales

From the moment we walked into the showroom to look at cars until the day of pick-up, the staff couldn't have been more helpful and accommodating.

Sales

William was good and explained everything I need to know before purchasing the car.

Sales

Cameron Ewen was knowledgeable, efficient and courteous with great attention to detail. He took great care in ensuring that I was fully briefed on the whole purchasing process and responded to any queries very promptly.

Sales

Very happy with all aspects of the service.

Sales

Good service. The actual handover of the car at the dealership was a memorable experience

Sales

Great salesman, great communication during the long wait for delivery.

Sales

A very professional and nice services from the staffs and manager. The staff has also taken time to phone and inquire if there was any problems and prepare to help with any question arising from operation the vehicle.

Sales

It was simply brilliant from starting to make my decision to delivery of my vehicle.

Sales

I was thoroughly looked after and as a repeat customer at Elms Cambridge, I felt that I was treated like a VIP.

Sales

Very attentive sales representative, responded very quickly to questions

Sales

The new car (BMW X1 M Sport) ticked all the right boxes. The salesman (Richard Lemon, BMW ELMS Cambridge) was very welcoming, efficient, courteous and had a very pleasing manner - no hard sales push. A joy to be doing business with him. Keep him!

Sales

Smooth experience

Sales

Always friendly welcome

Sales

It was a seamless experience to purchase the car and a short delivery time.There are few showrooms where the staff are friendly and welcoming. I felt my needs of the car were listened to by Nick and he made it an enjoyable purchase.

Sales

Very friendly staff, didn't have to wait around and was in the meeting with Ben Bryan earlier than my appointment time was actually due.

Sales

Very professional service from everybody we met at the centre. If we had to wait, we were immediately notified of this and directed to refreshment area. Waiting was kept to minimum. Excellent salesperson, not pushy

Sales

Both salesmen I dealt with were very professional and patient not rushing me in making my choice, and the ability to get advice from a BMW genius was very helpful. The handover facilities and procedures were very impressive.

Sales

My time was very limited the salesman Adam went out of his way to work with me and actually brought the car to my house for a test drive to fit in with my shedual