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ABOUT BARONS CAMBRIDGE.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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We are proud to support the Magpas charity for the sixth year in a row.

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Barons Cambridge Hosts Princes of the Universe Art Exhibition Tour

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Cambridge United Partnership Open Day.

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Impress with the new BMW Shadow Edition

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Where Next?

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Bodyshop Estimator

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Service Advisor

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Kevin Appleton

Head of Business

Charles Aylard

BMW General Sales Manager
  • Department BMW

James White

BMW New Car Sales Controller
  • Department BMW

Paul Robinson

BMW Business Manager
  • Department BMW

Nick Murphy

BMW Business Manager

Aidan Smith

BMW Product Genius
  • Department BMW

Alan Shutt

Local Business Development Manager
  • Department BMW

Anthony Murphy

Local Business Development Manager

James Farrow

Corporate Assistant
  • Department BMW

James D'Arcy

Sales Executive & Motability Specialist
  • Department BMW

Jake Cummings

Sales Executive
  • Department BMW

Mohammed Elharrak

Sales Executive & Motability Specialist
  • Department BMW

Aaron Pettican

Sales Executive
  • Department BMW

Adam Bonnett

Sales Executive
  • Department BMW

Alexandra Nicholson

BMW Sales Executive
  • Department BMW

Will Giles

BMW Sales Executive
  • Department BMW

Ben Bryan

BMW Sales Executive
  • Department BMW

Robin Angell

BMW Sales Executive

Steph Thompson

BMW Sales Executive

Darren Lumley

BMW Used Car Sales Executive

Neal Witchard

BMW Used Car Sales Executive

David Hall

Aftersales Manager
  • Department Aftersales

Peter Speechley-Grove

Service Manager
  • Department Aftersales

Andy Toseland

Workshop Controller
  • Department Aftersales

Nick Bell

Parts Manager

Sarah Moore

Service Advisor
  • Department Aftersales

Liam Bambridge

Service Advisor
  • Department Aftersales

Natasha Ellis

Service Advisor
  • Department Aftersales

Will Horner

Service Advisor

Donna Knight

Call Hub Executive
  • Department BMW

Charlotte Rowland

Retention Specialist

Mandy Taylor

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was told that paper MOT certificates are no longer issued. I know now that I can check online, but no-one at the dealership told us at our initial inquiry. Contrary to the above statement the dealership gave me a paper certificate after the MOT!!

Service

I was able to check the car in for the service and then go off with the knowledge the service would be done.

Service

Small service done on time,car returned clean.

Service

Always have to pay for a hire car when taking car in for a service. Can never get through to the service department when ringing. No one even called me to let me know my car will be in for more days which also costs me more money for the hire vehicle

Service

waited for first service in comfortable surroundings. Was told it would take 90 mins + 30 if I wanted wash/hoover....and it did!

Service

You told me in 2017 that the low horn was not working on my 3 series. I booked it in recently and you rang me to say there was nothing wrong with it!

Service

Problem was diagnosed and dealt with as effectively and efficiently as possible. Really appreciated the communication which made the whole process easier.

Service

Not a 5 because I requested a replacement car as my car service was a full day job. Told I had to wait nearly a month the get the car serviced if I chose that option. I could make other arrangements car service could be done that week..

Service

Courtesy and efficiency

Service

Great Service, Very Professional throughout

Service

Kept to time

Service

Please see above

Service

Parking is very difficult and spaces always seem limited when dropping the car off.

Service

Good service but quite expensive. Disappointed that when I got my car back it had not been washed. This is normally expected as part of the BMW experience.

Service

Service carried while I waited in prompt time

Service

Everything went as expected.

Service

Good communication at all times.

Service

Great service

Service

Liam, service manager explained all, contacted my before and during service and kept me up to date. My car was ready and waiting at the promised time.

Service

Always excellent

Service

Very good experience but always chaotic when trying to drop car off

Service

The service was carried out in a timely manner and I was able to wait until the service was completed which was convenient for me.

Service

I have a service package and don’t know what was done when my car was serviced. Obviously there was no bill, so nothing was itemised. I understand the visual checks that were made, but was for example the oil / filters changed or was it just visual?

Service

good service timescales for booking and completion

Service

Simply good service... it is always good practice for the service provider to make the recipient of that service to feel important.

Service

It was a good experience. I was kept informed, and the work was done within the timeline indicated to me.

Service

I left with all questions answered and a full report of what had been done to my car.

Service

Took to long to complete works not enough information given

Service

Helpful staff in the service department. Very good.

Service

Work completed in good time

Service

It was done more than I came for.

Service

Prompt efficient service

Service

My car failed MOT, I was at work. I wasn't given details of why it had failed/advisory without prompting, I wasn't offered any solutions how to take this forward without asking, I was not offered a hire car. The service was manner was unprofessional.

Service

Good customer liaison. Always courteous. Uncomplicated delivery of service.

Service

All service done without any delay

Service

The staff are very helpful and never mind answering what (to them)must be simplistic questions

Service

When I went to the service desk to advise I was here I would have liked some interest shown in me ...how was your drive in,how is the car running,anything we need to particularly pay attention to .No engagement at all .

Service

See above. In contrast, my wife bought an Audi at a similar time, and has had a wonderful experience. BMW needs to concentrate on aftersales experience not just the car sales - the owner sees things holistically.

Service

completely satisfied

Service

My only disappointment, an extra charge for 'standard scope' - quite unnecessary

Service

Efficient, timely service

Service

Efficient

Service

Car collected and delivered on time

Service

See above. For me, location is also very convenient as well as opening times. Nice and professional staff too

Service

noted oil on drivers mat,and courtesy car was manual whilst my car is auto

Service

I hadn't realised my cars service pack had expired, bit disappointed I hadn't been advised of this when I booked it in.

Service

I had a brake light fail. I didn't have an appointment, but my car was squeezed in. I would have scored 5 but for two things, I) my car was ready quite a while before I was advised; and ii) the warranty aspect wasn't picked up without me asking.

Service

Service team excellent. Superb customer service. Pleasure to deal with.

Service

Not that they didn't do a good job but I had to take the car in twice for the same thing to be fixed. This was because they did not record my fault report as I had stated it, on the first occasion.

Service

Natasha Ellis offered a very personable service and she should be commended for her Customer Service skill set. Not only does Natasha have an excellent knowledge of BMW she also makes the Service aspect a smooth and welcoming experience.

Service

The staff at the Service Desk were very good and took time to explain why this warning had come up on the instrument panel

Service

My dissatisfaction was only with the clean . The boot hadn't been opened at all , so the inside paintwork hadn't been cleaned and the carpet not hoovered.

Service

1. I pay for servicing in advance, and as a result I do not get a service report as I would if paying the bill. I therefore have no idea what has been done.2. When I filled up with fuel following the service, the mileage indicator was wrong and ser

Service

Polite but slow service - completion was delayed by 1 hour with no proactive explanation

Service

Staff polite and quick to look after me. Good to have catch up with my sales executive Mo Elharrak while I waited for car to be serviced.

Service

For many years I have used BMW at Cambridge and now Cambourne, throughout those years I have received excellent Service, Peter Speechley-Grove and his entire Team have always gone that extra mile to facilitate my needs, they are all a credit to BMW.

Service

I feel that a though job was done including the investigation into my concerns regarding tyre ware.

Service

It was almost perfect had it not been for the doubt I have for the accuracy of the health check. Tick boxes have been put automatically. I know for sure that the tyre thread for the NSF is the definitely wrong by a big margin. How can I trust everyth

Service

A job well done.

Service

Always given all relevant information with a warm relaxing atmosphere.

Service

Greeted personally (not a booking reference) and knew the reason for vehicle being booked.

Service

As above

Service

We had a major problem with our car which was dealt with swiftly

Service

Lovely helpful staff

Service

We've told you on multiple occasions to update database & stop sending notifications about the car to Clare Roberts& send them to Ivan Codd, but she still gets them. You seem incapable of a simple task of updating details to ivan@ivancodd.com

Service

Everyone went out of their way to help.

Service

Work completed on time and the car returned looking pristine

Service

experienc

Service

Liam was great, kept me completely up to date with progress and had to do a lot of chasing with the insurers who were poor.

Service

Excellent service. See above comments where went the extra mile.

Service

Organised and executed with no fuss at all and everything happening as it should when it should.

Service

The lady on the service reception was most proficient in taking details of the oil temperature concern of my vehicle and very efficient in allocating my courtesy vehicle whilst my vehicle was being attended to

Service

Then resolved the confusion around my service plan.

Service

Service very good. Loan car available, and able to collect car outside of service dept hours. Only negative was a wait of a few weeks for appointment

Service

As above, customer service excellent

Service

went to plan

Service

Friendly, informative and proactive staff are a credit to the business

Service

They did what they were asked to do in a pleasant manner.

Service

Superb service with friendly and informative staff.

Service

The service is second to NONE! Welcoming, friendly, caring, efficient staff. Really has the personal touch. Special mention:- Aidan, Liam, Natasha, Sarah. While you wait - the tea/coffee facilities, cakes & sweets - much appreciated too.

Service

very friendly and great customer service

Service

Always great service

Service

I took my car for an a fast track brake fluid service which was done very quickly and my car was cleaned inside and out all in under 90 minutes as promised.

Service

Could not be faulted. Robin worked really hard to put an excellent deal together, was a great communicator, and he and Aidan looked after us really well.

Sales

all went well and without any hitches

Sales

Everything was well managed - from test drives to ordering and keeping us informed and delivery and handover. No problems and straightforward with good coomunication.

Sales

Ben Bryan, our contact, was helpful and knowledgeable and the purchase went to plan. The only reason for not giving a 5 star rating is that I did not get just what I was looking for from BMW at the corporate level. Very nearly but not quite.

Sales

I cant fault the service provided in anyway at all, so completely satisfied. However, it wouldn't make me buy a BMW.

Sales

Individual and dedicated service throughout the process.

Sales

Very happy with sales guy and delivery of car.

Sales

Very satisfied

Sales

Very experienced, helpful and polite staff. Great service.

Sales

We went to find out about BMW after researching what was suitable for us and visiting other dealerships. The level of service by the BMW Centre, suitability of what we wanted and the offer made was irresistible.

Sales

Great. They kept in touch every step of the way.

Sales

I was very satisfied!

Sales

Esy and qwick delivery good costume

Sales

Really glad I used the BMW centre I did, the team there are very professional and friendly.

Sales

The salesman new his job thoroughly was very very polite and convivial could not have wished for better service.

Sales

Helpful BMW team ready to help with any query

Sales

Your team was congenial and helpful and nothing was too much trouble.

Sales

Aaron was attentive and patient, and I have the perfect car for my needs

Sales

My sales rep (Adam Bonnett) was friendly, informative, patient, and kept me well informed as to the progress of my order. In addition, my car was built and delivered with expediency, and much earlier than originally anticipated.