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Service was timely and staff pleasant. However, it's difficult to park at the facility sometimes and the courtesy car I was given was not clean and had faults.
I would have liked to know earlier that car needed new wiper blades rather than having to return another day. Otherwise very satisfied with everything else
Sales were great (Daren) Having the 'genius (Aiden) very useful. Getting a call returned has been difficult at times (when left for Daren and Aiden). After sales has been really poor with the service department - see below.
Happy with the oil service, but on closer inspection of the invoice I discovered I had been charged £4.50 for washer fluid. I didn't ask for this and also wasn't asked if I wanted it. I regularly check the level and have a large bottle at home.
Think it is overpriced. Found out that BMW now do service pack. At time of purchase this was not available. Service man told me it wasn't as good as the previous pack and wouldn't suit me
As above. I have been to accept that my BMW 1 series will just make a terrible noise upon start up from time to time. Service department just wanted to move me on as quickly as possible. No courtesy card was available for 6 weeks at the time!!!!
No courtesy cars left due to the huge recall going on at the moment so I had to PAY for my own Enterprise rental car for the day :( Not the level of service you expect. Other than that the dealer was excellent.
Brought it for a check up so why did you advise it needed 0.5 litres of oil but fail to top it up ?
The car was booked in to have the break pads replaced which was done as requested. The video of the car survey was professional and useful. However i was given the wrong guidance as to the time it would take & not kept informed about the progress.
My car has been totally fixed and there were no quibbles at all. This was a strange one as I bought the car from Sytner in Birmingham but the pre checks clearly weren't done and I had to take it to Barons for repairs who carried them out perfectly.
Speedy reliable process with video evidence of advisory issue.
There were no issues or problems with the experience and it was painless
As above told by one member of staff discs would be free Manager refused and told me was my fault as I used my cruise control too much Strange as I have never used
Curt almost rude Service agent offset by Liam's greatly appreciated help.
Very poor communication... no reply to phone calls and messages left
As above and the fact that I had requested a courtesy car, after booking in my car the CSA could not find it so found another and phoned me as I approached my home to ask. Me to immediately return the car as it was unroadworthy!!!
Efficient service - knowledgeable support.
From ringing up to having the problem fixed everything went well. The technician who drove my vehicle and experienced the problem was excellent and gave me confidence that the issue would be fixed. It was fixed and I am pleased with the outcome.
It wasn't easy to make the booking by telephone.
As above. Good service but the availability of BMW courtesy cars (> 3 months) and the additional cost of obtaining a 3rd party courtesy car (even booking 1 month ahead) is unacceptable.
Work was completed Ok, but later than promised. Car was washed and hoovered, thank you for that, but the windows were left smeary, I had to clean the windscreen before I could drive it.
I had to chase the garage to find out what was happening. And I was left without a car for over 5 days.
My car came back quickly and was cleaned inside and out also
Very long wait for a courtesy car, very good service on the day, car engine now doesn't sound right
I was disappointed to have to pay for a courtesy car, and the parking and signage at the service centre is appalling.
Not a good handover bt rectified by James Trillwood on the day and the fools up call and email from Peter Speechley-Grove
There was obviously oil spilt as had burning oil smell in the cabin for about 200miles. Not a big problem to be honest.
Waiting time at service reception?
Car collected, serviced, washed and returned as promised.
Having had my car recovered they had managed to turn it round for me within 48 hours. What more could you ask for!!?
Still waiting on a call back concerning a fault on my car which was raised at the end warranty check but wasn't attended to. Collection/loan cars are now charged for yet your garage is in Cambourne.
Overall a very good experience
Bit of a performance to book service Through a centre They rang me back but when I answered it was just music So I thought it was just a sales call as not local number and didn't answer the next time Then I had to ring them back
they notified me that the service and mot was due
Friendly, efficient and good communication throughout the 'waiting' stay for service
Car completed on time whilst I waited, tea and coffee and light refreshments offered
good service car was not washed after service last time
The problem of the jammed wheel nut was solved
as per last answer plus to team there are always very friendly and helpful
Car serviced and MOT'd and returned in good condition having been cleaned and tidied. a video of the tyres and brakes condition was supplied giving a good idea how things were at the time.
Did not get a call to say car was ready as the Service Department was very busy that day. Turned up at Dealership at the end of the day and, fortunately, the work had been completed (MOT and end of warranty check).
EXCELLENT CUSTOMER SERVICE WITH PEACE OF MIND.
The parking was not good but everything else was great!
Service was done as requested. Car could have been washed and cleaned
The service pack I purchased was a on!
Experience good re service - sometimes not easy to book a loan car. I live a fair distance away and like an automatic car to hire. Miss the biscuits and papers while waiting. Less of a personalised experience. Very hard to park -far too many cars
When I booked the MOT/Service, I asked for it to be fast tracked as I would have to wait for the car. This didn't happen and I ended up being stuck at the garage till 3pm!
Friendly staff. Fabulous show room.
Friendly staff and comfortable surroundings in which to relax. Car was serviced in the stated time.
Once in contact they are great and do what is required
I was made to wait for too long.
The work was carried out completely as expected by a professional team in an unrivalled environment
Very good service representative, professional and efficient. Lower score due to the above.
My car was returned clean and complete in good time with the minumum of fuss.
See above. The whole experience is shocking. Was significantly better under Elms, used to brag at how good it was to my mates.
Did the job faster than forecast so I did not have to be in Cambourne too long.
Would have got a 5 but you didn't come to find me when car was ready
The problem was identified and work started immediately to correct the fault.
Had to wait weeks for an appointment to do a simple oil service. Service was booked as soon as the CBM indicator Indicated an oil service was required, but was showing overdue for about 3 weeks by the time the service was done
The staff are very friendly and helpful. Nothing ever too much trouble. Easy to book services and get problems solved even if I just pop in on the off-chance.
Car is running better than when I purchased it used a year ago.
The only thing I was not happy with and I did report it to the service manager,was that the engineer disconnected my dash cam and didn't reconnect it ,and I wasn't made aware of it .It wasn't until 2 days later that I found out about it .
Service was delivered as promised.
The service was carried out efficiently and quicker than first indicated
car serviced with minimum hassle
As above can't fault the Camborne team
The dealership staff & service were fantastic but I paid £350 for a running-in service on my brand new M2 Competition which came with a 'complimentary' car wash for my car to be covered in dirty smears & water marks all over... very poor quality.
The service area, and indeed the whole showroom at Baron's, comes across as cold. I was not given the service promised or expected and was then given an inflated price for the required repairs when compared with another local franchise partner.
Dent not repaired during visit. When I took the car it went with a full tank of fuel & when I got the car back it had less than half a tank of fuel & when I mentioned this I was offered the tank to be refuelled the next time I pass the dealership...
I have found the service to be very good and efficient.
Booked in for investigation and technician identified the fault literally within 1 metre of starting a test drive! This was repaired under warranty and car collected later the same day. Communication throughout the day was excellent.
Would normally have given 5 stars, but this time I booked my car in for an MOT well in advance of the due date and couldn't get a
Booked the car in 4 weeks ahead of MOT & service.Took the car in at 9.00am, on the day, still not ready at 4.15pm, waited another 30 minutes. Car keys delivered to us by a pleasant, but junior person. Again, a cold & unimportant customer experience.
All calls go to a Call Centre - no direct access to local personnel.
Complimentary wash and vacuum was way below BMW standards
I initially booked my car in because of a problem with the performance possibly related to the EGR Valve. Ended up with this not being fixed and a bill for other non related issues.
Staff were all very courteous and helpful
I had a problem with my car since purchased from Elms/Barons and it has taken 3 years to get it resolved which was at this last service. Brilliant that it has been fixed this time but felt like I was not taken seriously previously.
Customer service is really poor and needs improving. I needed a price for some Ad blue and to know how many miles I could drive with an illuminated light - i'm still waiting for my call back!!!
The service rep kept in good contact with me regarding the repairs
Great service and support from the staf. Just wish it wasn't such a trek to get to
Dealing with the BMW Centre in Cambridge was a pleasure - I felt that the sales staff were helpful and clear with their explanations about the car and finance options.
Friendly, patient, helpful, professional
Very good service,member of staff very friendly,car delivered promptly.
Smooth process of ordering and purchasing a new car. Fantastic dealer contribution led me to buying from bmw. Was going to wait another year to save more money otherwise.
Charlotte Cinque really looked after me from start to finish and going out of her way to make sure swapping my old car for a new one went smoothly.
Barons BMW made the who process very stress free, simple and enjoyable. A big thank you to Jay Beverley for making this process a great experience.
Efficient, and Sales person kept me informed very well. On hand over I would of liked to have spoken to a what you refer to as a BMW genius, he was not in on that day I could make an appointment to come back, but would of preferred to do it that day
Only problem was key cover missing on drivers door handle but it was soon found
happy with the deal and the car
As above. I wasn't even shown the car before.
No issues, good communication all the time.
Salesperson didn't answer queries promptly. Total cost of ownership was not highlighted until at the very end after I had bought. Had to keep leaving messages to call me back. There was a delay in delivering my car, and problem getting wheels change
Nothing was ever too much for Robin Angell, he is an excellent Sales Person.
As above. BMW still have my winter wheels which I want to sell on, that's £1300 of wheels I'm still waiting to be returned. I also don't have the tow hook cover for the front of the car. I'm sure this part could have been provided with a day or two.
Excellent service overall. Staff seemed very busy - sometimes difficult to get hold of them for an update.
Staff very helpful.