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ABOUT BARONS CAMBRIDGE.

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Impress with the new BMW Shadow Edition

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Bodyshop Estimator

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Meet the team

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Mike Toombs

Head of Business

Charles Aylard

BMW General Sales Manager
  • Department BMW

James White

BMW New Car Sales Controller
  • Department BMW

Paul Robinson

BMW Business Manager
  • Department BMW

Aidan Smith

BMW Product Genius
  • Department BMW

Alan Shutt

Local Business Development Manager
  • Department BMW

James Farrow

Corporate Assistant
  • Department BMW

James D'Arcy

Sales Executive
  • Department BMW

Jake Cummings

Sales Executive
  • Department BMW

Mohammed Elharrak

Sales Executive
  • Department BMW

Aaron Pettican

Sales Executive
  • Department BMW

Adam Bonnett

Sales Executive
  • Department BMW

Alexandra Nicholson

BMW Sales Executive
  • Department BMW

Will Giles

BMW Sales Executive
  • Department BMW

Ben Bryan

BMW Sales Executive
  • Department BMW

Terry Bridle

Aftersales Manager
  • Department Aftersales

Peter Speechley-Grove

Service Manager
  • Department Aftersales

Andy Toseland

Workshop Controller
  • Department Aftersales

Sarah Moore

Service Advisor
  • Department Aftersales

Liam Bambridge

Service Advisor
  • Department Aftersales

Natasha Ellis

Service Advisor
  • Department Aftersales

Donna Knight

Call Hub Executive
  • Department BMW

Charlotte Rowland

Retention Specialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly knowledgeable staff and a great service waiting area

Service

On time care was cleaned explained every thing that I needed to know

Service

see above

Service

I was satisfied until I got my phone bill which showed that when booking my car in, I was charged £10 premium rate for calling your number. Tel: 0844 3267249 I got this number from Batons Cambridge website. Service on car was excellent !

Service

Please see above

Service

I responded to email from them no replyI called to book and system was down so booking confirmed next day for a weeks time only to be cancelled again the day before appointment

Service

People were lovely, everything was completed when you said it would be. I have experienced a better clean when I used to go to Murketts....car had drop lines down the side, not been vacuumed very well at all, no tyre black used.

Service

Everything done as said it would be

Service

The issue was fixed and the person who served me was professional, friendly and very courteous.

Service

Very satisfied from booking the car in, to the communication of the work required on the car.

Service

I took my car for an MOT. One rear seat belt could not be tested due to the presence of a child's seat. Perhaps customers could be alerted to this in advance.

Service

The service staff ( natasha) very friendly and helpful.

Service

exceptional this time

Service

as above

Service

The vehicle was collected and delivered as agreed. I received a video and full deatils following the service of the condition of my vehicle. The vehicle was returned washed and hoovered. The work and charges were fair.

Service

Courteous personnel aligned with detailed explanations

Service

No significant problems

Service

Able to accurately diagnose and fix major fault in an efficient manner.

Service

Good service, team need to be a little more attentive rather than talk to each other about out of work items while you are waiting

Service

Firstly you refused to give me a curtesy car due to me being in a no fault car accident. Secondly I now have a vibration noise in my dashboard since the service.

Service

As above, changed overall perception of Bmw customer service

Service

All the staff I dealt with were very professional and helpful, but the cost just takes the shine off it.

Service

You did what you said you would do. I always find it tiresome to wait at delivery and collection because you don't have enough staff to man the service desks efficiently.

Service

I good job, well done to time

Service

This was a brake down so not prebooked, so cars available that's fair, but of least tried to arrange one for a day later, so I was left with no car for 6 days

Service

no

Service

See above.

Service

The staff at Barons that I met were all very friendly and pleasant. The showroom has a great atmosphere about it and is quite an enjoyable place to hang out in when waiting for a car in the service dept.

Service

The process was good but the hire car was a bit disorganised

Service

They wasted three different days to digonstic a wheel vibration causing by after market wheels which sold to me by Park lane BMW london.they cost me £1300 for changing the tyres and wheel balancing and alignment for no reason.

Service

Very professional booking in and collection etc although no loan cars available for months and no where to park when you get there. Plus had to return to get Service Book stamped which was annoying as they are not that local.

Service

Fast helpful service with minimum delay

Service

Generally very good service. Especially from Natasha Ellis. However a lack of certainty over delivery of parts and a lack of loan cars marred my experience.

Service

On time and all completed satisfactorily

Service

I booked on line and was given a date and time and confirmed it with a Barons represntative. I then recieved an email for a different date. I reconfirmed the first date. Arrived for the service was told it was booked for the other date. Had to wait

Service

It was all very straightforward to get done. Only minor hiccup was no loan car available, but a rental was arranged for me.

Service

Great people, nice environment, reliable service. Will be even better when building works complete.

Service

The service and people were excellent, but the coffee was awful. They should ask Sytner in Oldbury what coffee they use!

Service

Booking-in was a little slow.

Service

Faultless!

Service

Faults were not resolved. Aircon smell & Clocking noise after 3rd visit is still the same despite BMW servcie agent confirming that for a 2nd time they had replaced locks?! Liam Bambridge also did not respond to 4 emails/3 tel messages.

Service

simple to book pleasant to deal with and very attentive as I waited for the service to be completed

Service

outstanding service throughout

Service

Easy to book, friendly and service occurred and car returned exactly within promised timelines

Service

They offered me a convenient time slot which allowed me to wait until my car had it's MOT done, then it was nicely washed and cleaned inside.

Service

The whole team are excellent

Service

Top notch service from start to finish. No hidden extras and picked car up immaculate. Car was spotless inside and out and drove like a dream. Have had many BMW services and this was the best all round by far. Thanks you

Service

Easy booking. Car serviced on time and within the expected time frame.

Service

Job completed promptly with good customer service.

Service

Their communication skills are hopeless

Service

diagnosed the problem and remedied it

Service

Car was dropped off at 7:30, requested to be available at 2:00 or to receive a call. Turned up at 3 but car wasn't ready. Loan vehicle was arranged. arrived at 7:30 next day. Paperwork couldn't be found. Still no paperwork or report fron service

Service

Laboured booking in process. Service booked by telephone call. Visited premises well before service date and asked for mot to be carried out on same day as service. This was OK but not the booking in of 2 suspected faults. This had to be on the day!!

Service

Very helpful very friendly made to feel welcome

Service

Efficient service carried out on my car. Telephoned when it was ready and lent me a courtesy car. What more could one ask for?

Service

MOT + Cleaning 1.5hrs. At 2 hr point I asked where my car was. We did the paper work & I was told they were just cleaning the car. 30mins later I was handed my keys but when I got outside the car had not been cleaned. 2.5hrs just for MOT unacceptable

Service

Car not finished on time, no sense of urgency

Service

Dealing with paying off finance on trade in car caused me a lot of hassle

Service

The dealer highlighted issues post service, one of which related to an error by one of their technicians when the car had new breaks a while ago. I was promised a call the following Monday to sort it and still haven't heard anything!

Service

Dealership undergoing renovation, so some issues; queuing was disorganised due to this. Repair carried out quite slow, given it was simple. I'd pre-ordered part, but nearly iddn't get the repair as they had forgot it. Not as good as it has been.

Service

Easy to book, quick to get an appointment, helpful and polite on arrival and facilities available allowed me to work whilst I waited which meant there was no impact to my day. Not overpriced and feel happy knowing my car's in good hands.

Service

I arrived at the dealership at 8.10am to find several customers waiting to book their cars in for service. I waited my turn in the queue and it was a further 30 minutes before I was attended to. I eventually left the building at 8.50am.

Service

Service personnel were friendly and professional despite the inconvenience of major refurbishment work in progress

Service

Staff are friendly and expressed concern with my problems

Service

Service was ok in the show room, nothing out of the ordinary. Disappointed to receive a health check video that says front wheels buckled - not mentioned when car collected.Disappointed the wheels are of a standard that they have buckled so quickly

Service

Yet again, lack of clarity on pricing and forgetting to include all details on quotation. A common issue I have experienced over the years. This time, forgetting to add vat to the price quoted to customer when asked what the total price was

Service

Friendly and professional service. All was done in the highest standard and explained to me. Rented car arrange for me. Car was cleaned before collection

Service

Attentive staff, good waiting facilities, completed in the time indicated when booked in.

Service

Service was efficient. The lost star is because the service area was hard to find (the area is being renovated and the service area has moved) and I had a long wait to be seen.

Service

I arranged - month in advance - for my car to be picked up at a certain time. I was told, day before service, this was not possible. I informed the dealer -month in advance - that a wing mirror needed replacing, was told would be ordered. It wasn't.

Service

Sarah Moore was very helpful, accommodating and provided me with complete confidence

Service

They went out of their way to meet our needs i.e. Loan car etc.

Service

Everything completed on time, good place to work and wait.

Service

I was treated with courtesy, speed and respect

Service

Every thing done straight way

Service

Kept informed by helpful staff

Service

Friendly staff who treated me as a person, not a job number. Responsive. Quick to fix the problem. Added extras like cleaning the car.

Service

Late picking up the car and dropping it off but a good service, we are still waiting for the brake and light price to be sent over by email ?

Service

Work done satisfactorily. Staff pleasant. Car nicely cleaned.

Service

The repair carried out quicker than I had expected. Only glitch is that in the computer re-programming all the radio pre-sets are lost and I am idiotic at putting this data back.

Service

Quick service to have Adblue topped up. Free car wash a bonus!

Service

Wheels were not fitted correctly

Service

Keep informed of progress with problem although it took a month for fix to be delivered.

Service

Waited for car whilst MOT and service carried out. Good communication and car was returned cleaned. Very friendly and efficient service staff throughout the garage.

Service

Job done efficiently

Service

It was only for an MOT - so not very testing

Service

I appreciate that my car could be picked up & returned after servicing. Staff very helpful & friendly.

Service

Good communication throughout.Express service worked very well

Service

As aboveNick Jones was outstanding!

Sales

Great service. Everything happened as I was told it would.

Sales

Straightforward and efficient

Sales

Apart from a communication breakdown caused by a Saleman leaving evryti g went well. In retrospect I wish he had taken me through the optional extras available on the car though before I ordered it.

Sales

See above

Sales

They treated me so well and looked after me

Sales

Excellent service and support

Sales

Everything was really quick and straight forward and the staff made it a really pleasant experience.

Sales

Neal Witchard was professional, pleasant and helpful throughout process

Sales

Although BMW let us down with a recall and delay the branch and salesman did a good job

Sales

This couldn't have been better, Ben has been an absolute super star and made the experience smooth and fun. He really took the time to make sure I was super satisfied - you have a rock star there!

Sales

Excellent and responsive service

Sales

Great service

Sales

sales rep was first class and the price was very good

Sales

A highly personalised experience with excellent all round customer support

Sales

Adam's a great guy. Coffee is always amazing. Response to emails and phone messages from the Centre at times seemed disorganized.

Sales

I received a very professional and personal service and always felt my views were being taken into account. Even though I had to wait because of the model upgrade by BMW I was kept informed by my dealer which was very important to me.

Sales

Great customer service, excellent communication throughout, couldn't be happier with the car!!

Sales

Nick my sales guy was very helpful. During the wait he was promoted & a lovely lady Nikki took over. Both were amazing friendly & a credit to the team at barons Cambridge

Sales

Very helpful team and excellent customer care

Sales

The process was friendly and helpful from start to finish, with no pressure to buy and nothing to much trouble

Sales

Everything was handled with great efficiency and I always felt that my interests and satisfaction were given the highest of priorities. It really has been first class service.