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Service completed on time.
Good communications, car left in good condition, hire car ran smoothly, very good personal care when at showroom. Only fault was that my steering wheel position had been radically altered and I did not realise till on a motorway and speedo invisible
Courteous efficient service.
All round excellent service
Staff very welcoming and the company gives a first class service.
Very convenient and professional fromStart to finish.
A friendly and professional reception, made comfortable whilst I waited. I received a video of the MOT from the service engineer and the car was cleaned prior to receiving it back.
A quote for extra work was provided and accepted and the work carried out as quoted with no escalation of cost
Although not booked in for a waiting service, the service was completed promptly. Service was very friendly. The only negative was that the complimentary car wash wasn't carried out very well.
On time clean car on return
They were reliable and accommodating, friendly and professional.
I have payed for top upper AdBlue and one week later I had to refill because of an alert on the car dashboard: AdBlue Reserve.
Great service. Able to wait while mot was carried out.
Everything was done as expected and quicker.
There was one issue in that the first time I had to use the w/screen wipers there was no water. On checking at home; bonnet up they work, bonnet down they don't. Somehow or other, the pipework was kinking which it didn't do before the service
Had a timed slot and this worked well for me.
From the time I phoned Elms to explain the problem I was having with my Z4, to when I collected it, I received excellent customer service from the service team.
Service team (sarah etc) great - i had a weird call from Jake (which i now realise was just a sales call, he started saying "we are looking to increase our convertible stock & wonder if you thought of selling car"...he promised to get back but didn't
All very straightforward, including external hire car arranged by Elms. The video inspection of the car, emailed to show the problem, was very useful.
The service team did seem to be rather more busy than usual,lack of staff?
Failure to replace under warranty corroded front brake discs which were grinding and juddering, and clearly manufactured from low quality steel. In 50 years of motoring I have never had discs fail at such a ridiculously early stage.
Done on time in pleasant surroundings with a nice email video link.
Despite being pre booked, BMW had failed to get relevant authorisation for work, subsequently delaying completion and resulting in a two days without car.
Excellent service from everyone involved
Sarah was very helpful and supportive throughout the process
no surprises, efficient and courteous service
No difficulty with any aspect of the whole process.
You carried out the service and MOT in good time, especially as my car failed the MOT first time on the state of the rear tyres. On arriving home I tested the tyre pressures in both new rear tyres. One was 6 psi too much.
Efficient, with little waiting time and the loan car was ready.Friendly staff and refreshment facilities were good.
The boking was made without fuss, the courtesy car was ready to go, the work was completed well within the time & I was treated with courtesy at all times.Overall, an easy & straightforward experience.
Customer service and replacement car availability
I had no problems at all, the staff were great and I was able to work in a nice environment whilst the service took place.
I felt really well cared for at BMW elms cambourn. Staff couldn't do enough to help me.
Good service but expensive.
Very good customer service
Great, professional service
Every thing ran very smoothly throughout the service,
Over and above level of service - replacing a second tyre even though Zenith refused to pay.
Ran to time, courteous, asked about options before starting work
I have always received a first class service from Elms BMW over many years, Peter and his Team have never let me down, the Team are helpful, considerate, and always willing to make sure I am looked after.
Competitive pricing; very helpful customer service staff; work completed on time; useful car safety check; car cleaned before collection; kept informed on emergent issue.All-in-ll, and excellent service.
Everything completed that was asked for. Tyre supplier sent 4 tyres with wrong speed rating (poor). Elms picked this up and got correct ones overnight.
Given the wrong information regarding courtesy car. Quite frustrating.Thanks.
Excellent customer service, new car sales staff could of done more to get me interested in looking for a replacement car as mine is coming up to 3 years old.No one from new car sales approached myself whilst I was waiting for service to be complete
Service completed efficiently, kept informed at all times. Would have put completely satisfied but for the state of my windscreen upon return - the inside was dirtier than when I dropped it off.
Because I'm very satisfied with the level and quality of service
Everything was explained, no surprises and exceptional service staff
I did have to query work which the invoice etc did not make clear had actually been done. Otherwise, fine
The service was good at all times. We received a quick response to all our queries.
We have always received excellent service from BMW Elms. Whether that be on the practical side or the social side. It really is service with a B SMILE W
Video and report My back were excellent. I have a small piece of damage on the car and this was not discussed - I expected a quote to repair.
Since I bought this car form park lane BMW I felt a wheel vibration and change the tyre did four wheel alignment last service I complained elms bmw about it they said again need to do the wheel balancing I did it but the anoying vibration still there
Work completed on time to an apparently high standard with attention to detail. Staff supportive. Booked loan car available.
Friendly staff, nice surroundings and a somllevprocess
As usual looked after really well
Car was only in for MOT and end of warranty check, not service.Staff very efficient and helpful. Made to feel 'at home'
Everything was done with no problems
I did not receive any invoice for the service presumably as I paid for inclusive service when I bought the car. The car's computer records it but a paper record is expected when eventually selling the car.
Service was quick, hassle free and good value
I had some concerns about the service and was contacted by customer services. No one has feedback to me regarding my comments.
High cost of serviceNeed for extensive negotiations to have parking sensors replaced when car within warrantee period
It was only a brake fluid check plus air con recondition. The engineer turned the volume on the radio to zero & switched the lights for from auto to manual. Understand why, shame he did not return them as he found them afterwards.
Had 5 star service from the service manager Peter however my vehicle was damaged either on site or in bmw transit and I was not given a courtesy vehicle for the whole length my car was in for repairs which was not my fault.
Very good service
Team were great and found a solution to a problem I had with my car, which was also affordable.
Work done satisfactorily as usual. Good communication on progress and when ready to collect.Expensive. Lost keys on collection causing delay:...
Work done professionally and on time.
Everything was undertaken as agreed, all very professionally.
The service received was exceptional, friendly, approachable staff who cared
Easy and ontime
Gearbox repair sorted in one day rather than two - car was dirty at pick up but full valet organised subsequently
All work completed efficiently. Good communication throughout.
Still waiting a call back on damage to wheel
Car had a fast lane appointment for an MOT test; it was carried out within the 90 minute slot and I enjoyed the coffee, biscuits and relaxing in the comfy seats whilst reading the paper. What's not to like?
Service was excellent as always
It was all very efficient and helpful
Friendly, clear explanations, finished on time.
Fantastic service, kept informed at all times.Collected, repaired , returned,
The service was on time and very thorough. Liam was very friendly and I was not waiting too long while the car was being serviced.
Easy booking. Clear explanation of costs and work needed. Easy drop off and pick up of car. Seriously impressed with health check video I had emailed to me.
Elms looked into my concerns about the thermostat and satisfied me this was operating correctly.
Polite, efficient service and decent facilities to work (wifi and desk) whilst waiting
Everything was good except the price is really high
Natasha always kept me informed of progress and as my car was kept longer than thought due to parts not being available arrange for my wife to be placed on the insurance.
Sat nav installation was incomplete, otherwise no problems.
Natash was very helpful and friendly but I had to wait quite a long time to get a service appointment.
All went well, service staff were excellent. Dropped a star as car was not cleaned that well, especially on inside where windscreen was left smeared.
Service and mot and was very satisfactory. We were told that our reversing camera had highlighted a fault, which we have noted. However, the camera was working when we dropped the car off for service, and doesn't now after picking it up.
The only issue I have is that because I need a courtesy car, I have to book 3-4 weeks in advance. By which time the service indicator had gone red and overdue, even though I booked as soon as service needed showed up. Apart from that, very satisfied.
As always, bright and clean premises, friendly staff and good coffee!
Every thing was completed on time.Very comfortable place to wait.
Good prompt service. Courtesy car had little fuel and was on reserve but the team were good in crediting me the insurance £10 contribution as this impacted my morning with having to refuel. Collection was prompt. Very friendly team. Liked the video
It is the kind of service I would expect from a BMW dealership,
Due to a misunderstanding I had been booked into Stanstead for an MOT and work on the steering - I turned up at Cambourne as usual to discover the error. Cambourne sorted me out with a new date and the subsequent visit, work and use of a courtesy car
The service was well managed, loan car available and the unexpected issues with the types handled well. Lost star because again service di not look at the car history re - oil leak and did not look to see if it was a lease car or not.
The car was not ready at the agreed time and I had to wait.
Quick, easy and very helpful!
Excellent customer service from reception to Sarah at the service desk who found us a driver to take myself and my small children home first when there was a wait. Our driver was so lovely and helpful.
helpful friendly and efficient staff
excellent and friendly service
Service carried out well. Video summary very good idea. Really like it. Car returned well. Only downside all my radio and phone settings gone and had to be reset.
Very professional and professional service.
Met all my expectations, sorted out my problems quickly and efficiently in a professional and friendly way.
Received a telephone call to confirm appointment day before; car had its MOT and was ready for collection as planned; car was cleaned.
Staff all very polite and helpful
Very impressed that Elms agreed to repaint my rusting hub caps free of charge as a good will gesture!
Helpful people, good communication, good price, good car
I got exulent service.
All went smoothly and car arrived as promised
Excellent friendly and professional service
Well, I can't give you completely satisfied because there were many things I would have liked explaining on the day. I then had to drive back to BMW another day for a tutorial. Can you tell me the precise type of petrol I should fill,up with.
Excellent support from Richard. All questions I asked were answered promptly - nothing was too much trouble
Super service and great staff who are very customer focused. No over selling, really focused on getting the right solution and went over and above to help including the finance team.
I don't normally participate in these surveys but I did so in this case because of the outstanding service I received from Nick at Elms BMW
Outstanding service, advice and explanations. Thank you Ben!
It was special and well organised and a very nice experience and suprise. Our sales exec Richard was enthusiastic and helped make picking up our car an occasion
Excellent service from Ben Bryan keeping me informed of progress and answering questions I had. The whole process was very easy and enjoyable
His attention to detail and customer care
From first enquiry to car collection the service was attentive, polite, timely and felt team were there for me.
Really good service from the sales contact (Richard Lemon). He was proactive, interested and engaged and answered all my questions and queries. The deal we agreed was fair and attractive and the after sales service has been superb too.
Never can be 100% satisfied always room for improvement.
Adam Bonnett was extremely good, very knowledgable about the product and easy to work with.
All aspects of our time at the Centre were excellent and we couldn't fault the sales team, special mention to William Hitchcock. There was an initial glitch with the booking of our slot at the weekend event, which was not the sales team's fault.
I was kept informed throughout production and expected delivery date very satisfied , the collection experience was brilliant
I was very happy with the service I received from all staff.
Delivery on time, relaxing atmosphere, helpful Elms sales representative.
An efficient process conducted by friendly and helpful sales staff.
From the moment we walked into the showroom to look at cars until the day of pick-up, the staff couldn't have been more helpful and accommodating.
William was good and explained everything I need to know before purchasing the car.
Cameron Ewen was knowledgeable, efficient and courteous with great attention to detail. He took great care in ensuring that I was fully briefed on the whole purchasing process and responded to any queries very promptly.
Very happy with all aspects of the service.
Good service. The actual handover of the car at the dealership was a memorable experience
Great salesman, great communication during the long wait for delivery.
A very professional and nice services from the staffs and manager. The staff has also taken time to phone and inquire if there was any problems and prepare to help with any question arising from operation the vehicle.
It was simply brilliant from starting to make my decision to delivery of my vehicle.
I was thoroughly looked after and as a repeat customer at Elms Cambridge, I felt that I was treated like a VIP.
Very attentive sales representative, responded very quickly to questions
The new car (BMW X1 M Sport) ticked all the right boxes. The salesman (Richard Lemon, BMW ELMS Cambridge) was very welcoming, efficient, courteous and had a very pleasing manner - no hard sales push. A joy to be doing business with him. Keep him!
Always friendly welcome
It was a seamless experience to purchase the car and a short delivery time.There are few showrooms where the staff are friendly and welcoming. I felt my needs of the car were listened to by Nick and he made it an enjoyable purchase.
Very friendly staff, didn't have to wait around and was in the meeting with Ben Bryan earlier than my appointment time was actually due.
Very professional service from everybody we met at the centre. If we had to wait, we were immediately notified of this and directed to refreshment area. Waiting was kept to minimum. Excellent salesperson, not pushy
Both salesmen I dealt with were very professional and patient not rushing me in making my choice, and the ability to get advice from a BMW genius was very helpful. The handover facilities and procedures were very impressive.
My time was very limited the salesman Adam went out of his way to work with me and actually brought the car to my house for a test drive to fit in with my shedual