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the courtesy car was dirty on the outside and inside, there always seems to be a problem with finding the car as well.
I felt the service was of a good standard. I was given the opportunity to source additional work from elsewhere before additional costs were incurred. I haven't had to return since.
Everything was OK but on collection a full description of the work done was not totally advised clearly
We are return customers and have always been impressed with our experience when we visit.
When booking was made, I was informed by Central Booking that the car would be required for one day. However Barons Cambridge erroneously booked it in for 2 days without informing us.
All questions were answered, the service was brilliant and we left happy, unusual when visiting a car dealership!
Brilliant staff. Very helpful. Liam and Hayley both went beyond the call of duty. Extremely impressed with them and the Master technician working on the vehicle
Service itself was fine. However, despite giving a few weeks notice that the gas lift cyclinders for the boot needed to be replaced, these were not ordered in for the service, and I am currently still waiting for these parts.
No complaints about the service I received. They diagnosed the fault and made me a booking to have it fixed under warranty.
Still await bodyshop contact.
I had a friendly welcome and speedy service.
I was kept in the picture and the items I requested were sorted out to my satisfaction.
I was impressed with the professionalism and attention to detail and the MOT was carried out within the time advised
.I liked the video highlighting areas of possible concern during the inspection that was carried out on my vehicle
Great sales service, quality car. Fault repaired easily and without fuss - lovely touch of cleaning and valeting car!!
I am always treated with respect, friendliness by staff who have good knowledge of their product. My visits to Barons have always been a pleasurable experience.
Surprised to have to pay for reduced excess on courtesy car when my car was only at BMW on a safety recall. Staff were good communicated with no problems.
The work on the car was absolutely fine, but I was distressed about the missing items mentioned above
The staff went over the top to make things easier for myself as a customer.
Good service and appreciate the free wash and valet
some confusion over booking and loan car period, But that was handled well by the staff.However, on collecting the car, all my personal preferences, seats, mirrors, saved locations and radio stations had been reset to default.
Perfect initial response, loan car and quickly diagnosed problem and returned car washed.
BMW collected my car seamlessly before 8:15am and returned it before my return from work. The service overview video was also a great touch.
As above. Through they had my car for all day, they would not correct the problem they identified with my Ariel and my back window screen spray jet. This I believe I bought the car with these problems
the staff at the dealership are very friendly and helpful however, this time I did not get a courtsey car which was surprising as the car is back at the dealership on their error and I would have expected them to have gone above and beyond.
Great feeling of satisfaction as I felt I was being listened too
Welcomed on arrival, kept informed of work on my car and sent the vehicle health check.
See above - not sure fault actually cleared
Good communication, friendly and helpful staff.
Car returned clean and serviced ahead of schedule.
The reason my car came into the service department was to have the upholstery looked at but that didn't happen and now seems to be forgotten.
I would mention one point. When I collected the car the steering wheel had been moved so that I was unable to see the speedometer completely. I could not see whether I was keeping to the 30/40 speed limits on my return journey.
The service itself was smooth and efficient. Staff was also good. The only point to improve is the car wash which was very bad. I'd expect more attention to the details. The washing was highlighted many times as a valuable bonus so I'd expect a bette
Carried out health check as expected
MOT completed on time. Comfortable waiting area and decent coffee
First service -
STAFF POLITE AND INFORMATIVE
service people wise was fantastic and car service copmpleted early including wash
Got the job done but wasn't covered by my Warranty ( was told it most likely would be ) so had to pay!
Would have been much higher had i not had to wait over an hour for a lift home when i had been lead to believe this wait would be much shorter. I only live 3 mile distance from the garage.
The car developed a very annoying rattle, one I thought would be very difficult to diagnose. Firstly told they all sound like that , not acceptable , later told they had found the problem.
It took double the time to get the work completed from that quoted. Still have issue now that I asked to be fixed but have received no follow up call from service department. Communication to start with was poor until dealer principal got involved
Did everything we had agreed upon.
See above general comments
Good communication and updates
problem with my tyres solved, but I'm still not clear about some oddities with the computer communication about them.
service took longer than previously advised.
The sales process was excellent (James d'Arcy) and a problem on handover was dealt with satisfactorily,
Quick, efficient and courteous service
Polite, friendly and a lovely atmosphere.
great customer service
The service representative who dealt with my car was very patient and efficient - the issues turned out to be partly my responsibility and partly BMW's. He dealt with both in the correct and helpful way. The service at Barons, Cambridge was excellent
Everything went smooth and great
I would have given Completely satisfied but parts were late arriving and one a door seal is the wrong type and does now not match the car.
Comment as above. I frequently find service reception staff brusque and sometimes not pleasant to deal with. This was a simple routine service and the experience was fine
I was satisfied with the service, just disappointed with the inability to get my wheel repaired (see comment above).
As stated above
They don't go out of their way to make the process as seamless as it should be for the high hourly rates they charge, see detailed comments above.
The standards of attitude and service at this dealership have plummeted since the ownership changed. The quality of service is now poor with very little eagerness to please or impress. Appearance and manner of staff has slipped below what is expected
The only thing that would have improved the service would have been a narrower time slot for collection of my car
Would have been 10/10 except the service counter staff seemed edgy and stressed.
cant fault the service given
Friendly knowledgeable staff and a great service waiting area
I was satisfied until I got my phone bill which showed that when booking my car in, I was charged £10 premium rate for calling your number. Tel: 0844 3267249 I got this number from Batons Cambridge website. Service on car was excellent !
I responded to email from them no replyI called to book and system was down so booking confirmed next day for a weeks time only to be cancelled again the day before appointment
On time care was cleaned explained every thing that I needed to know
Please see above
People were lovely, everything was completed when you said it would be. I have experienced a better clean when I used to go to Murketts....car had drop lines down the side, not been vacuumed very well at all, no tyre black used.
Everything done as said it would be
Very satisfied from booking the car in, to the communication of the work required on the car.
The issue was fixed and the person who served me was professional, friendly and very courteous.
I took my car for an MOT. One rear seat belt could not be tested due to the presence of a child's seat. Perhaps customers could be alerted to this in advance.
The service staff ( natasha) very friendly and helpful.
exceptional this time
The vehicle was collected and delivered as agreed. I received a video and full deatils following the service of the condition of my vehicle. The vehicle was returned washed and hoovered. The work and charges were fair.
No significant problems
Courteous personnel aligned with detailed explanations
Able to accurately diagnose and fix major fault in an efficient manner.
Good service, team need to be a little more attentive rather than talk to each other about out of work items while you are waiting
Firstly you refused to give me a curtesy car due to me being in a no fault car accident. Secondly I now have a vibration noise in my dashboard since the service.
You did what you said you would do. I always find it tiresome to wait at delivery and collection because you don't have enough staff to man the service desks efficiently.
All the staff I dealt with were very professional and helpful, but the cost just takes the shine off it.
As above, changed overall perception of Bmw customer service
I good job, well done to time
This was a brake down so not prebooked, so cars available that's fair, but of least tried to arrange one for a day later, so I was left with no car for 6 days
The staff at Barons that I met were all very friendly and pleasant. The showroom has a great atmosphere about it and is quite an enjoyable place to hang out in when waiting for a car in the service dept.
Had no issues. Financial contract explained.
Good quality and experience
Please see my comments above
Last salesman (Nick) was absolutely fine, but struggled through 3 other salesmen first. Took about a month to even get to the point where we had a quote. It was very difficult to get hold of anyone.
They were very friendly and my sales executive picked me up in an i8 when my lift to the centre backed out. Very nice touch
Ben was fantastic. Covered all the bases and made it easy.
All went smoothly
Extremely satisfied. All people we dealt with were very knowledgeable and answered any questions we had.
The salesman kept us well informed during the process .
Very friendly service
After being involved in a road traffic accident Mohammed Elharrack and the team at Cambourne really looked after me and ensured that I got my new car with the same specs as the last. Mohammed was very efficient in assisting me to sort out the finance
Staff were helpful and assisted a every stage of the process. Also i was kept informed of my vehicles progress from order to delivery.
Neal Witchard was very friendly and helpful and answered all questions I had.
Fast efficient service.. kept me informed
Friendly, efficient service.
From the first conversation I had with Ben to my pick up day, he was nothing but professional, straight forward and extremely thorough. A very nice chap to deal with, and would 100% buy another car from him in the future!
Ben Bryan was easy to contact (even at unusual hours) and always very responsive to questions. Car was prepared for the date agreed and even delivered to me at home when I couldn't get back in time to pick it up during dealership hours.
Had to wait a long time for car to arrive.
As aboveNick Jones was outstanding!
Great service. Everything happened as I was told it would.
Apart from a communication breakdown caused by a Saleman leaving evryti g went well. In retrospect I wish he had taken me through the optional extras available on the car though before I ordered it.
Straightforward and efficient
They treated me so well and looked after me
Excellent service and support
Everything was really quick and straight forward and the staff made it a really pleasant experience.
Neal Witchard was professional, pleasant and helpful throughout process