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Done what was requested inc warranty work
All issues addressed and explained
Thorough checks, high quality courtesy car. Would have liked earlier update on progress of work being done.
All aspects of the service were very good. The information provided by the service reception was very helpful and the car was returned on time and very clean inside and outside.
What I expected.
No problems with service
I'm never completely satisfied as a person
Extremely. Aidan Smith who managed the process for me and my wife was an absolute professional. Probably the best sales person I've ever met.
Because the work I had agreed was done on time on the day.
Failed to diagnose problem first time - if tested properly could have been fixed. Second time around technician was extremely helpful and made some progress (we hope ... still awaiting return of car). Why not just do this first time around.
Easy to get appointment. Great showroom means you can work while you wait.Cleaned the car - nice touch.Not top mark because continued confusion about what's included/not included in my end of warranty service / MOT / 3 yr service package.
The staff were polite and work done quickly. Slightly annoyed that when I said repeatedly that I needed a large car (and was told that I was assigned one) I was still given a smaller one that wasn't suitable for us meaning it made things difficult
Simply because everyone involved were so efficient.
Work was under warranty but treated like a paying customer.
My car was fully checked over and I was kept updated.
No call back to book service. No call to tell us car would not be available within the day. No warning car would be in overnight
Fitted me in at short notice. All very good
Very impressed with how the car was valeted
I never got a call to tell me my car wouldn't be ready until the next day and when I eventually telephoned to find out, reception was closed for the day, so no car. Technician went to a lot of time explaining the car fault and repair.
Efficient and friendly
As usual for BMW, staff is efficient and welcoming.
Taken some considerable time to sort out a problem - when Elms - marginally better with at least service staff at Barons - but will wait, see & hope there is a marked improvement.
Once in the system I had a good experience - my problem was solved and the car came back very clean which was appreciated.The video summary is a great feature of the experienceLiam was great
My brakes are squeaking - I understand this may not be part of the service, but this should have been detected and resolvingThe loan car was extremely dirty. Its surprising you don't give cars a basic clean before loaning to customers
Over run 90 minute fast lane service promise with no communication as to why; if I hadn't approached the service desk, how long would I have sat there waiting for information?
Excellent explanations and care taken
The very professional staff did an excellent job from booking in my car to keeping me informed of what was going on. Very happy with the overall experience.
The first visit was not good for me as I was not given courtesy car, but the second visit and spoke to Natasha Ellis she did everything for me to have a courtesy car, dealing with Natasha was completely satisfied for me.
Although not a big issue we did notice that our car was returned to the car park some 20 minutes before we were told it was ready for, it was in for a warranty job so we waited.
I went to Barons to book the service for my BMW and I needed to call to schedule the service eventough I was there. When I booked it they said the cleaning of the car was complimentary but they only washed the outside and badly, they didnt vaccum.
Seeking bodyshop quote;reception directed me to Service who said bodyshop would assess at time of service. At service was told this not procedure. Natasha & Hayley told me pictures sent to bodyshop and I would receive quote. Still not received.
Cant fault the service at all. All problems sorted with no arguements on whether it was covered by warranty or not.
Service early on in the purchase process was not so good during which time the sales executive left. I was not transferred to any other staff based at the show room. - left in limbo for a while. The car hand over was excellent.
Easy to book, set time and reduced waiting. Much better than dropping car off and maybe getting a call later to collect it, usually about 5 mins before closing
I believed that I had booked for a full valet, which appeared not to be the case, as this was not executed. Otherwise I would have been completely satisfied.
Good reception and quick turn round and a nice cleaned car
I was seen very promptly in the service department, my replacement car (although not a BMW) was processed quickly and I was on my way with very little fuss.
Little things: Car was washed on the outside, but not hoovered on the inside. The wheels must have been taken off to check the breaks, but the tyre pressure sensor wasn't reset, causing a warning that all four wheels had failed a few days later...
Efficient and courteous service. Noticeable improvement since becoming Barons BMW.
Vehicle accepted at fairly short notice/good experience.
Whilst having my car checked I asked if they could tiedy my roof up said they would try , and whenit came back was like new
Peter made sure I was looked after and the Technician, I think was Gary in the M garage, put me at ease with his knowledge and approach to the job in hand.
I didn't have to wait long whilst my car was being serviced. I was able to work using my laptop, have a cup of tea and cake. Service department were very helpful.
I came away with what I wanted
I was kept informed and had very good customer service, especially with regard to a courtesy car. Sadly one of the issues was not solved (a rattle/buzz) so am having to have the car taken in again.
I am happy with the service
Staff were very good and had some knowledge of the likely fault with my car
Work was fine. I was phoned about a brake fluid service being contingent on the car having an MOT certificate. That is what it was having! Aparently I decined new wipers. I was never asked. Many customers being ignored during long wait.
My car has always gone here for its work and I have yet to have any reason to 'complain'
My problem was thoroughly investigated and cured quickly, even though other issues arose
My car service and fox were great just lack of communication and hard to get hold of
Fast & reasonably efficient service
Friendly and efficient
Excellent friendly nothing to much trouble
It would have been helpful if all dust caps on the wheels had been replaced!!
Recall made the service necessary and the car was returned to me quickly. The loan car was especially appreciated.
The entire service experience was absolutely first class. The report and feedback was excellent and the added touch of a named service contact makes you feel a truly valued customer. Also the superb valet was much appreciated.
I would have been completely satisfied if the number plates had been changed as per the request and not called to say they needed proof of identification.ID should have been asked for at the service desk when dropping off keys, so as to avoid delay
I shouldn't have had to pay for this service - I had it booked in and had to cancel them three weeks later it was something like 151 miles over the 50k which I never even realised was a thing so I thought it was very cynical and mean to charge me.
Fully informed throughout
got good deal and upgrade to X3 from X1
The service carried out on my car was entirely to my satisfaction, including the loan-car provided.
Mo, a sales adviser managed to allow me to leave my car and find me a courtesy car even though the service area was closed and it wasn't his job. Great customer service and a credit to your company.
All of the dealings I have had with you in the past and present have been of the highest order.
Staff very helpful.
staff seemed very rushed& chaoticcar came back with a small scratch on the wing which they said they'd fix - it has still not been done. garage arranged for to collect it to take it to fix - when they arrived they had no ID. so i had to phone (cont)
Regular updates and explanations in plain english.
The fault was covered under warranty - no haggle in getting car in and repaired
Regular updates on progress provided.
The job was completed in a short space of time and the car returned in immaculate condition
A thorough job with good advice
It was only an MoT. My only complaint is that having booked a "while you wait" appointment at 9am I really expected to be out before 11.30 - even given that they washed and hoovered the car for me. While you wait appointments need to be slicker.
Work done as agreed. Car cleaned.
Whilst the helpline were okay and the rental company were excellent, Barons service was poor. After being sent an initial video showing an inspection of my tyres on day one I had to chase them repeatedly for updates. I could not even reach them many
Very helpful and friendly staff who were very efficient and a pleasure to interact with.
When I arrived at the service desk Inwas created byba friendly and helpful person who booked my car in, showed my to the courtesy car and got me on my way without any delay to my schedule. A very friendly and profesional service.
The service itself was good at BMW.
the only problem, was trying to get a courtesy car, BMW didnt have any, i was told Enterprise would ring me to confirm one of their cars was available. They didn't , but BMW eventually confirmed.Shame it was a vauxhall corsa.
My car drives better now the steering has been realigned. However I am still waiting to receive my service book since the date I purchased my car despite repeated requests.
couldn't ask for more. (as explained above in question 1)
Service was excellent booked in when I wanted it no problem however on collection they told me off a fault that needed rectifying and the car needed to be returned again. Questioned why it wasn't resolved during the service but nobody could tell me .
Would have marked this higher if there were more appreciation of the customer
The car was cleaned following the service, but it was the worst clean I have ever seen. The service representative who gave my keys back to me was quite embarrassed and also shocked. She took a number of pictures and I have been since offered a valet
See answer above
Personnel, friendly and professional
Service has been straightforward
Nothing was a problem - everything was dealt with in a smooth & professional way.
Initially, the receptionist expected me to wait one week for an appointment to fix a tyre problem. A passing manager who knew me asked if everything was OK. I explained not and he immediately got my car into the workshop and fixed.
the courtesy car was dirty on the outside and inside, there always seems to be a problem with finding the car as well.
I felt the service was of a good standard. I was given the opportunity to source additional work from elsewhere before additional costs were incurred. I haven't had to return since.
Everything was OK but on collection a full description of the work done was not totally advised clearly
We are return customers and have always been impressed with our experience when we visit.
When booking was made, I was informed by Central Booking that the car would be required for one day. However Barons Cambridge erroneously booked it in for 2 days without informing us.
All questions were answered, the service was brilliant and we left happy, unusual when visiting a car dealership!
Brilliant staff. Very helpful. Liam and Hayley both went beyond the call of duty. Extremely impressed with them and the Master technician working on the vehicle
Service itself was fine. However, despite giving a few weeks notice that the gas lift cyclinders for the boot needed to be replaced, these were not ordered in for the service, and I am currently still waiting for these parts.
No complaints about the service I received. They diagnosed the fault and made me a booking to have it fixed under warranty.
I had a friendly welcome and speedy service.
Still await bodyshop contact.
I was kept in the picture and the items I requested were sorted out to my satisfaction.
.I liked the video highlighting areas of possible concern during the inspection that was carried out on my vehicle
I was impressed with the professionalism and attention to detail and the MOT was carried out within the time advised
As above, the head rest was broken so that was a disappointment.
The only bad thing I can say is that it took along time to receive my vehicle, but the understand that it was a new car and not a standard version.
They delivered and beat the offering from another BMW dealer with friendly and personable people.
All dealt with in a very short space of time, and all questions answered well.
Lovely show room great coffee, a pleasant all round experience
Everything went really smoothly. Coffee and biscuits were a nice touch too
Car was right, money was right, Adam was right and car is a nutter machine!
Very accommodating, met all of my needs and more. Nothing was too much trouble.
Aaron who looked after me did a fantastic job from start to finish.
Excellent service on the day, easy process. The only thing missed is mentioned above.
Great fun negotiating and delivered on time
Very happy with the sales person and dealer but very frustrated with the changing delivery date when I was trying to plan disposal of other vehicles. The date changed 6 times - nothing the dealer could do as dates advised by BMW UK
Slight hiccup when original sales person left and we were not contacted
The car was delivered to my home at a time to suit me
James D'Arcy always goes through details thoroughly and very professional
The sales executive, Aaron Pettican, is a tremendous asset to Barons BMW in Cambridge. He worked extremely hard for the deal and once agreed continued to keep us updated along the journey through to delivery.
The salesman, Nick Jones, provided a high level of attention and advice during the process and didn't try to push the sale but let me decide in my own time. Follow up since the purchase has also been good both from Nick, Aidan Smith and service dept
Everybody was helpfull
As described above
Clean, professional and friendly.
Again the service at Cambourne is excellent. Great staff always helpful. BMW genius really knew his products.
The whole experience was so special, the service was excellent and you can tell people cared about what they do and how they do it.
We were kept well informed during the purchase and provided with periodic updates from Adam via personalised videos.
We found Barons of Cambridge very helpful friendly profesional, I followed up an enquiry after having my previous car serviced and we ended up buying two cars on the day.
Very well presented offices, likeable staff and excellent coffee and cake!
The process was smooth for both purchase and delivery of the car. I was kept updated regularly on what was happening.
Absolutely no issues what so ever.
From our first visit we have been given good advise and guided through the process of buying our new car. We were able to have the car for a test drive over two days to get to know what it was like to drive and get used to the controls.
Good quality and experience
Last salesman (Nick) was absolutely fine, but struggled through 3 other salesmen first. Took about a month to even get to the point where we had a quote. It was very difficult to get hold of anyone.
Had no issues. Financial contract explained.
Please see my comments above
They were very friendly and my sales executive picked me up in an i8 when my lift to the centre backed out. Very nice touch