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ABOUT BARONS CAMBRIDGE.

Find out more about what we do and our team.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Bodyshop Estimator

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Technician

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Service Manager

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Workshop Apprentice

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Meet the team

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Mike Toombs

Head of Business

Charles Aylard

BMW General Sales Manager
  • Department BMW

James White

BMW New Car Sales Controller
  • Department BMW

Paul Robinson

BMW Business Manager
  • Department BMW

Aidan Smith

BMW Product Genius
  • Department BMW

Alan Shutt

Local Business Development Manager
  • Department BMW

James Farrow

Corporate Assistant
  • Department BMW

James D'Arcy

Sales Executive & Motability Specialist
  • Department BMW

Jake Cummings

Sales Executive
  • Department BMW

Mohammed Elharrak

Sales Executive & Motability Specialist
  • Department BMW

Aaron Pettican

Sales Executive
  • Department BMW

Adam Bonnett

Sales Executive
  • Department BMW

Alexandra Nicholson

BMW Sales Executive
  • Department BMW

Will Giles

BMW Sales Executive
  • Department BMW

Ben Bryan

BMW Sales Executive
  • Department BMW

Terry Bridle

Aftersales Manager
  • Department Aftersales

Peter Speechley-Grove

Service Manager
  • Department Aftersales

Andy Toseland

Workshop Controller
  • Department Aftersales

Sarah Moore

Service Advisor
  • Department Aftersales

Liam Bambridge

Service Advisor
  • Department Aftersales

Natasha Ellis

Service Advisor
  • Department Aftersales

Donna Knight

Call Hub Executive
  • Department BMW

Charlotte Rowland

Retention Specialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

as above

Service

Carried out health check as expected

Service

The service itself was smooth and efficient. Staff was also good. The only point to improve is the car wash which was very bad. I'd expect more attention to the details. The washing was highlighted many times as a valuable bonus so I'd expect a bette

Service

MOT completed on time. Comfortable waiting area and decent coffee

Service

see above.

Service

First service -

Service

STAFF POLITE AND INFORMATIVE

Service

service people wise was fantastic and car service copmpleted early including wash

Service

Would have been much higher had i not had to wait over an hour for a lift home when i had been lead to believe this wait would be much shorter. I only live 3 mile distance from the garage.

Service

Got the job done but wasn't covered by my Warranty ( was told it most likely would be ) so had to pay!

Service

No issues

Service

It took double the time to get the work completed from that quoted. Still have issue now that I asked to be fixed but have received no follow up call from service department. Communication to start with was poor until dealer principal got involved

Service

The car developed a very annoying rattle, one I thought would be very difficult to diagnose. Firstly told they all sound like that , not acceptable , later told they had found the problem.

Service

Did everything we had agreed upon.

Service

service took longer than previously advised.

Service

problem with my tyres solved, but I'm still not clear about some oddities with the computer communication about them.

Service

Good communication and updates

Service

The sales process was excellent (James d'Arcy) and a problem on handover was dealt with satisfactorily,

Service

Quick, efficient and courteous service

Service

See above general comments

Service

Polite, friendly and a lovely atmosphere.

Service

Everything went smooth and great

Service

The service representative who dealt with my car was very patient and efficient - the issues turned out to be partly my responsibility and partly BMW's. He dealt with both in the correct and helpful way. The service at Barons, Cambridge was excellent

Service

great customer service

Service

As stated above

Service

See above

Service

Comment as above. I frequently find service reception staff brusque and sometimes not pleasant to deal with. This was a simple routine service and the experience was fine

Service

Friendly staff.

Service

I was satisfied with the service, just disappointed with the inability to get my wheel repaired (see comment above).

Service

I would have given Completely satisfied but parts were late arriving and one a door seal is the wrong type and does now not match the car.

Service

They don't go out of their way to make the process as seamless as it should be for the high hourly rates they charge, see detailed comments above.

Service

The standards of attitude and service at this dealership have plummeted since the ownership changed. The quality of service is now poor with very little eagerness to please or impress. Appearance and manner of staff has slipped below what is expected

Service

The only thing that would have improved the service would have been a narrower time slot for collection of my car

Service

All fine

Service

cant fault the service given

Service

Would have been 10/10 except the service counter staff seemed edgy and stressed.

Service

People were lovely, everything was completed when you said it would be. I have experienced a better clean when I used to go to Murketts....car had drop lines down the side, not been vacuumed very well at all, no tyre black used.

Service

Friendly knowledgeable staff and a great service waiting area

Service

On time care was cleaned explained every thing that I needed to know

Service

see above

Service

Please see above

Service

I was satisfied until I got my phone bill which showed that when booking my car in, I was charged £10 premium rate for calling your number. Tel: 0844 3267249 I got this number from Batons Cambridge website. Service on car was excellent !

Service

I responded to email from them no replyI called to book and system was down so booking confirmed next day for a weeks time only to be cancelled again the day before appointment

Service

Everything done as said it would be

Service

Very satisfied from booking the car in, to the communication of the work required on the car.

Service

The issue was fixed and the person who served me was professional, friendly and very courteous.

Service

I took my car for an MOT. One rear seat belt could not be tested due to the presence of a child's seat. Perhaps customers could be alerted to this in advance.

Service

The service staff ( natasha) very friendly and helpful.

Service

exceptional this time

Service

No significant problems

Service

The vehicle was collected and delivered as agreed. I received a video and full deatils following the service of the condition of my vehicle. The vehicle was returned washed and hoovered. The work and charges were fair.

Service

Courteous personnel aligned with detailed explanations

Service

as above

Service

Good service, team need to be a little more attentive rather than talk to each other about out of work items while you are waiting

Service

Able to accurately diagnose and fix major fault in an efficient manner.

Service

Firstly you refused to give me a curtesy car due to me being in a no fault car accident. Secondly I now have a vibration noise in my dashboard since the service.

Service

As above, changed overall perception of Bmw customer service

Service

You did what you said you would do. I always find it tiresome to wait at delivery and collection because you don't have enough staff to man the service desks efficiently.

Service

All the staff I dealt with were very professional and helpful, but the cost just takes the shine off it.

Service

I good job, well done to time

Service

This was a brake down so not prebooked, so cars available that's fair, but of least tried to arrange one for a day later, so I was left with no car for 6 days

Service

no

Service

See above.

Service

The staff at Barons that I met were all very friendly and pleasant. The showroom has a great atmosphere about it and is quite an enjoyable place to hang out in when waiting for a car in the service dept.

Service

The process was good but the hire car was a bit disorganised

Service

They wasted three different days to digonstic a wheel vibration causing by after market wheels which sold to me by Park lane BMW london.they cost me £1300 for changing the tyres and wheel balancing and alignment for no reason.

Service

Very professional booking in and collection etc although no loan cars available for months and no where to park when you get there. Plus had to return to get Service Book stamped which was annoying as they are not that local.

Service

Fast helpful service with minimum delay

Service

Generally very good service. Especially from Natasha Ellis. However a lack of certainty over delivery of parts and a lack of loan cars marred my experience.

Service

On time and all completed satisfactorily

Service

I booked on line and was given a date and time and confirmed it with a Barons represntative. I then recieved an email for a different date. I reconfirmed the first date. Arrived for the service was told it was booked for the other date. Had to wait

Service

It was all very straightforward to get done. Only minor hiccup was no loan car available, but a rental was arranged for me.

Service

Great people, nice environment, reliable service. Will be even better when building works complete.

Service

Faultless!

Service

The service and people were excellent, but the coffee was awful. They should ask Sytner in Oldbury what coffee they use!

Service

Booking-in was a little slow.

Service

Faults were not resolved. Aircon smell & Clocking noise after 3rd visit is still the same despite BMW servcie agent confirming that for a 2nd time they had replaced locks?! Liam Bambridge also did not respond to 4 emails/3 tel messages.

Service

outstanding service throughout

Service

Easy to book, friendly and service occurred and car returned exactly within promised timelines

Service

simple to book pleasant to deal with and very attentive as I waited for the service to be completed

Service

They offered me a convenient time slot which allowed me to wait until my car had it's MOT done, then it was nicely washed and cleaned inside.

Service

The whole team are excellent

Service

Top notch service from start to finish. No hidden extras and picked car up immaculate. Car was spotless inside and out and drove like a dream. Have had many BMW services and this was the best all round by far. Thanks you

Service

Easy booking. Car serviced on time and within the expected time frame.

Service

Job completed promptly with good customer service.

Service

Their communication skills are hopeless

Service

Very helpful very friendly made to feel welcome

Service

Laboured booking in process. Service booked by telephone call. Visited premises well before service date and asked for mot to be carried out on same day as service. This was OK but not the booking in of 2 suspected faults. This had to be on the day!!

Service

diagnosed the problem and remedied it

Service

Car was dropped off at 7:30, requested to be available at 2:00 or to receive a call. Turned up at 3 but car wasn't ready. Loan vehicle was arranged. arrived at 7:30 next day. Paperwork couldn't be found. Still no paperwork or report fron service

Service

Efficient service carried out on my car. Telephoned when it was ready and lent me a courtesy car. What more could one ask for?

Service

MOT + Cleaning 1.5hrs. At 2 hr point I asked where my car was. We did the paper work & I was told they were just cleaning the car. 30mins later I was handed my keys but when I got outside the car had not been cleaned. 2.5hrs just for MOT unacceptable

Service

The dealer highlighted issues post service, one of which related to an error by one of their technicians when the car had new breaks a while ago. I was promised a call the following Monday to sort it and still haven't heard anything!

Service

Dealing with paying off finance on trade in car caused me a lot of hassle

Service

Car not finished on time, no sense of urgency

Service

Dealership undergoing renovation, so some issues; queuing was disorganised due to this. Repair carried out quite slow, given it was simple. I'd pre-ordered part, but nearly iddn't get the repair as they had forgot it. Not as good as it has been.

Service

Easy to book, quick to get an appointment, helpful and polite on arrival and facilities available allowed me to work whilst I waited which meant there was no impact to my day. Not overpriced and feel happy knowing my car's in good hands.

Service

I arrived at the dealership at 8.10am to find several customers waiting to book their cars in for service. I waited my turn in the queue and it was a further 30 minutes before I was attended to. I eventually left the building at 8.50am.

Service

Very friendly service

Sales

The salesman kept us well informed during the process .

Sales

After being involved in a road traffic accident Mohammed Elharrack and the team at Cambourne really looked after me and ensured that I got my new car with the same specs as the last. Mohammed was very efficient in assisting me to sort out the finance

Sales

Staff were helpful and assisted a every stage of the process. Also i was kept informed of my vehicles progress from order to delivery.

Sales

Neal Witchard was very friendly and helpful and answered all questions I had.

Sales

Fast efficient service.. kept me informed

Sales

Friendly, efficient service.

Sales

From the first conversation I had with Ben to my pick up day, he was nothing but professional, straight forward and extremely thorough. A very nice chap to deal with, and would 100% buy another car from him in the future!

Sales

Ben Bryan was easy to contact (even at unusual hours) and always very responsive to questions. Car was prepared for the date agreed and even delivered to me at home when I couldn't get back in time to pick it up during dealership hours.

Sales

Had to wait a long time for car to arrive.

Sales

As aboveNick Jones was outstanding!

Sales

Great service. Everything happened as I was told it would.

Sales

Straightforward and efficient

Sales

Apart from a communication breakdown caused by a Saleman leaving evryti g went well. In retrospect I wish he had taken me through the optional extras available on the car though before I ordered it.

Sales

See above

Sales

They treated me so well and looked after me

Sales

Excellent service and support

Sales

Everything was really quick and straight forward and the staff made it a really pleasant experience.

Sales

Neal Witchard was professional, pleasant and helpful throughout process

Sales

Although BMW let us down with a recall and delay the branch and salesman did a good job

Sales

This couldn't have been better, Ben has been an absolute super star and made the experience smooth and fun. He really took the time to make sure I was super satisfied - you have a rock star there!

Sales

Excellent and responsive service

Sales

Great service

Sales

sales rep was first class and the price was very good

Sales

I received a very professional and personal service and always felt my views were being taken into account. Even though I had to wait because of the model upgrade by BMW I was kept informed by my dealer which was very important to me.

Sales

Great customer service, excellent communication throughout, couldn't be happier with the car!!

Sales

Adam's a great guy. Coffee is always amazing. Response to emails and phone messages from the Centre at times seemed disorganized.

Sales

A highly personalised experience with excellent all round customer support

Sales

Nick my sales guy was very helpful. During the wait he was promoted & a lovely lady Nikki took over. Both were amazing friendly & a credit to the team at barons Cambridge