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I came away with what I wanted
I am happy with the service
I was kept informed and had very good customer service, especially with regard to a courtesy car. Sadly one of the issues was not solved (a rattle/buzz) so am having to have the car taken in again.
Staff were very good and had some knowledge of the likely fault with my car
Work was fine. I was phoned about a brake fluid service being contingent on the car having an MOT certificate. That is what it was having! Aparently I decined new wipers. I was never asked. Many customers being ignored during long wait.
My car has always gone here for its work and I have yet to have any reason to 'complain'
My problem was thoroughly investigated and cured quickly, even though other issues arose
My car service and fox were great just lack of communication and hard to get hold of
Excellent friendly nothing to much trouble
Friendly and efficient
Fast & reasonably efficient service
It would have been helpful if all dust caps on the wheels had been replaced!!
Recall made the service necessary and the car was returned to me quickly. The loan car was especially appreciated.
I shouldn't have had to pay for this service - I had it booked in and had to cancel them three weeks later it was something like 151 miles over the 50k which I never even realised was a thing so I thought it was very cynical and mean to charge me.
Fully informed throughout
The entire service experience was absolutely first class. The report and feedback was excellent and the added touch of a named service contact makes you feel a truly valued customer. Also the superb valet was much appreciated.
got good deal and upgrade to X3 from X1
I would have been completely satisfied if the number plates had been changed as per the request and not called to say they needed proof of identification.ID should have been asked for at the service desk when dropping off keys, so as to avoid delay
Mo, a sales adviser managed to allow me to leave my car and find me a courtesy car even though the service area was closed and it wasn't his job. Great customer service and a credit to your company.
The service carried out on my car was entirely to my satisfaction, including the loan-car provided.
All of the dealings I have had with you in the past and present have been of the highest order.
The fault was covered under warranty - no haggle in getting car in and repaired
Staff very helpful.
Regular updates and explanations in plain english.
Regular updates on progress provided.
staff seemed very rushed& chaoticcar came back with a small scratch on the wing which they said they'd fix - it has still not been done. garage arranged for to collect it to take it to fix - when they arrived they had no ID. so i had to phone (cont)
The job was completed in a short space of time and the car returned in immaculate condition
It was only an MoT. My only complaint is that having booked a "while you wait" appointment at 9am I really expected to be out before 11.30 - even given that they washed and hoovered the car for me. While you wait appointments need to be slicker.
A thorough job with good advice
Work done as agreed. Car cleaned.
Whilst the helpline were okay and the rental company were excellent, Barons service was poor. After being sent an initial video showing an inspection of my tyres on day one I had to chase them repeatedly for updates. I could not even reach them many
Very helpful and friendly staff who were very efficient and a pleasure to interact with.
When I arrived at the service desk Inwas created byba friendly and helpful person who booked my car in, showed my to the courtesy car and got me on my way without any delay to my schedule. A very friendly and profesional service.
the only problem, was trying to get a courtesy car, BMW didnt have any, i was told Enterprise would ring me to confirm one of their cars was available. They didn't , but BMW eventually confirmed.Shame it was a vauxhall corsa.
My car drives better now the steering has been realigned. However I am still waiting to receive my service book since the date I purchased my car despite repeated requests.
The service itself was good at BMW.
couldn't ask for more. (as explained above in question 1)
Would have marked this higher if there were more appreciation of the customer
Service was excellent booked in when I wanted it no problem however on collection they told me off a fault that needed rectifying and the car needed to be returned again. Questioned why it wasn't resolved during the service but nobody could tell me .
See answer above
The car was cleaned following the service, but it was the worst clean I have ever seen. The service representative who gave my keys back to me was quite embarrassed and also shocked. She took a number of pictures and I have been since offered a valet
Service has been straightforward
Initially, the receptionist expected me to wait one week for an appointment to fix a tyre problem. A passing manager who knew me asked if everything was OK. I explained not and he immediately got my car into the workshop and fixed.
Personnel, friendly and professional
Nothing was a problem - everything was dealt with in a smooth & professional way.
the courtesy car was dirty on the outside and inside, there always seems to be a problem with finding the car as well.
I felt the service was of a good standard. I was given the opportunity to source additional work from elsewhere before additional costs were incurred. I haven't had to return since.
Everything was OK but on collection a full description of the work done was not totally advised clearly
We are return customers and have always been impressed with our experience when we visit.
When booking was made, I was informed by Central Booking that the car would be required for one day. However Barons Cambridge erroneously booked it in for 2 days without informing us.
All questions were answered, the service was brilliant and we left happy, unusual when visiting a car dealership!
Brilliant staff. Very helpful. Liam and Hayley both went beyond the call of duty. Extremely impressed with them and the Master technician working on the vehicle
Service itself was fine. However, despite giving a few weeks notice that the gas lift cyclinders for the boot needed to be replaced, these were not ordered in for the service, and I am currently still waiting for these parts.
Still await bodyshop contact.
I had a friendly welcome and speedy service.
No complaints about the service I received. They diagnosed the fault and made me a booking to have it fixed under warranty.
I was kept in the picture and the items I requested were sorted out to my satisfaction.
I was impressed with the professionalism and attention to detail and the MOT was carried out within the time advised
.I liked the video highlighting areas of possible concern during the inspection that was carried out on my vehicle
Great sales service, quality car. Fault repaired easily and without fuss - lovely touch of cleaning and valeting car!!
I am always treated with respect, friendliness by staff who have good knowledge of their product. My visits to Barons have always been a pleasurable experience.
Surprised to have to pay for reduced excess on courtesy car when my car was only at BMW on a safety recall. Staff were good communicated with no problems.
Good service and appreciate the free wash and valet
The staff went over the top to make things easier for myself as a customer.
The work on the car was absolutely fine, but I was distressed about the missing items mentioned above
Perfect initial response, loan car and quickly diagnosed problem and returned car washed.
some confusion over booking and loan car period, But that was handled well by the staff.However, on collecting the car, all my personal preferences, seats, mirrors, saved locations and radio stations had been reset to default.
BMW collected my car seamlessly before 8:15am and returned it before my return from work. The service overview video was also a great touch.
As above. Through they had my car for all day, they would not correct the problem they identified with my Ariel and my back window screen spray jet. This I believe I bought the car with these problems
Great feeling of satisfaction as I felt I was being listened too
the staff at the dealership are very friendly and helpful however, this time I did not get a courtsey car which was surprising as the car is back at the dealership on their error and I would have expected them to have gone above and beyond.
Welcomed on arrival, kept informed of work on my car and sent the vehicle health check.
See above - not sure fault actually cleared
Good communication, friendly and helpful staff.
Car returned clean and serviced ahead of schedule.
The reason my car came into the service department was to have the upholstery looked at but that didn't happen and now seems to be forgotten.
I would mention one point. When I collected the car the steering wheel had been moved so that I was unable to see the speedometer completely. I could not see whether I was keeping to the 30/40 speed limits on my return journey.
Carried out health check as expected
The service itself was smooth and efficient. Staff was also good. The only point to improve is the car wash which was very bad. I'd expect more attention to the details. The washing was highlighted many times as a valuable bonus so I'd expect a bette
MOT completed on time. Comfortable waiting area and decent coffee
STAFF POLITE AND INFORMATIVE
First service -
Got the job done but wasn't covered by my Warranty ( was told it most likely would be ) so had to pay!
service people wise was fantastic and car service copmpleted early including wash
Would have been much higher had i not had to wait over an hour for a lift home when i had been lead to believe this wait would be much shorter. I only live 3 mile distance from the garage.
Did everything we had agreed upon.
The car developed a very annoying rattle, one I thought would be very difficult to diagnose. Firstly told they all sound like that , not acceptable , later told they had found the problem.
It took double the time to get the work completed from that quoted. Still have issue now that I asked to be fixed but have received no follow up call from service department. Communication to start with was poor until dealer principal got involved
The sales process was excellent (James d'Arcy) and a problem on handover was dealt with satisfactorily,
problem with my tyres solved, but I'm still not clear about some oddities with the computer communication about them.
See above general comments
Good communication and updates
service took longer than previously advised.
Quick, efficient and courteous service
James D'Arcy always goes through details thoroughly and very professional
The sales executive, Aaron Pettican, is a tremendous asset to Barons BMW in Cambridge. He worked extremely hard for the deal and once agreed continued to keep us updated along the journey through to delivery.
The salesman, Nick Jones, provided a high level of attention and advice during the process and didn't try to push the sale but let me decide in my own time. Follow up since the purchase has also been good both from Nick, Aidan Smith and service dept
As described above
Everybody was helpfull
Again the service at Cambourne is excellent. Great staff always helpful. BMW genius really knew his products.
Clean, professional and friendly.
The whole experience was so special, the service was excellent and you can tell people cared about what they do and how they do it.
We were kept well informed during the purchase and provided with periodic updates from Adam via personalised videos.
We found Barons of Cambridge very helpful friendly profesional, I followed up an enquiry after having my previous car serviced and we ended up buying two cars on the day.
Very well presented offices, likeable staff and excellent coffee and cake!
The process was smooth for both purchase and delivery of the car. I was kept updated regularly on what was happening.
Absolutely no issues what so ever.
From our first visit we have been given good advise and guided through the process of buying our new car. We were able to have the car for a test drive over two days to get to know what it was like to drive and get used to the controls.
Please see my comments above
Had no issues. Financial contract explained.
Good quality and experience
Last salesman (Nick) was absolutely fine, but struggled through 3 other salesmen first. Took about a month to even get to the point where we had a quote. It was very difficult to get hold of anyone.
They were very friendly and my sales executive picked me up in an i8 when my lift to the centre backed out. Very nice touch
Extremely satisfied. All people we dealt with were very knowledgeable and answered any questions we had.
All went smoothly
Ben was fantastic. Covered all the bases and made it easy.
Very friendly service
The salesman kept us well informed during the process .
Staff were helpful and assisted a every stage of the process. Also i was kept informed of my vehicles progress from order to delivery.
Neal Witchard was very friendly and helpful and answered all questions I had.
After being involved in a road traffic accident Mohammed Elharrack and the team at Cambourne really looked after me and ensured that I got my new car with the same specs as the last. Mohammed was very efficient in assisting me to sort out the finance
Fast efficient service.. kept me informed
Friendly, efficient service.
From the first conversation I had with Ben to my pick up day, he was nothing but professional, straight forward and extremely thorough. A very nice chap to deal with, and would 100% buy another car from him in the future!