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ABOUT BARONS CAMBRIDGE.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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Barons Cambridge partner with the Cambridge Roar 2018.

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Driving Youth Development with Cambridge F.C

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BMW Help: Recalls

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BMW i8 Roadster

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We are proud to support the Magpas charity for the sixth year in a row.

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Barons Cambridge Hosts Princes of the Universe Art Exhibition Tour

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Cambridge United Partnership Open Day.

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Impress with the new BMW Shadow Edition

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Where Next?

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Bodyshop Estimator

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Service Advisor

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Kevin Appleton

Head of Business

Charles Aylard

BMW General Sales Manager
  • Department BMW

James White

BMW New Car Sales Controller
  • Department BMW

Paul Robinson

BMW Business Manager
  • Department BMW

Nick Murphy

BMW Business Manager

Aidan Smith

BMW Product Genius
  • Department BMW

Alan Shutt

Local Business Development Manager
  • Department BMW

Anthony Murphy

Local Business Development Manager

James Farrow

Corporate Assistant
  • Department BMW

James D'Arcy

Sales Executive & Motability Specialist
  • Department BMW

Jake Cummings

Sales Executive
  • Department BMW

Mohammed Elharrak

Sales Executive & Motability Specialist
  • Department BMW

Aaron Pettican

Sales Executive
  • Department BMW

Adam Bonnett

Sales Executive
  • Department BMW

Alexandra Nicholson

BMW Sales Executive
  • Department BMW

Will Giles

BMW Sales Executive
  • Department BMW

Ben Bryan

BMW Sales Executive
  • Department BMW

Robin Angell

BMW Sales Executive

Steph Thompson

BMW Sales Executive

Darren Lumley

BMW Used Car Sales Executive

Neal Witchard

BMW Used Car Sales Executive

David Hall

Aftersales Manager
  • Department Aftersales

Peter Speechley-Grove

Service Manager
  • Department Aftersales

Andy Toseland

Workshop Controller
  • Department Aftersales

Nick Bell

Parts Manager

Sarah Moore

Service Advisor
  • Department Aftersales

Liam Bambridge

Service Advisor
  • Department Aftersales

Natasha Ellis

Service Advisor
  • Department Aftersales

Will Horner

Service Advisor

Donna Knight

Call Hub Executive
  • Department BMW

Charlotte Rowland

Retention Specialist

Mandy Taylor

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

This is the first occasion I have experienced this but the valet was poor. It was nowhere near to quality of previous experience

Service

Self explanatory

Service

Seen on time very happy.

Service

Kept up to date on all that was done

Service

as above

Service

Phone not answered on several occasions. Eventually left message to call back. Call back took 2 or 3 days

Service

I was well looked after

Service

The are not helping. Non cooperative and non courteous.

Service

It is a pleasant place to visit and it makes one feel a bit special and valued as a customer

Service

No problems

Service

Friendly, attentive and knowledgeable service advisors.

Service

No problems

Service

only negative - slightly long wait and despite a request to look at a rust spot this didn't happen and needs to go back in for assessment.

Service

Did servicing required in estimated time. Vehicle returned cleaned.

Service

All timings and details were as explained

Service

Service good, helpful and kept me informed

Service

There were no issues.

Service

Staff great and excellent area to work while my car was being serviced

Service

Very good, professional service. The facilities at Barons ware great also.

Service

So you might read comments below and act upon them.

Service

I didn’t get a phone call about an issue with my car until very late in the day, at which point it was too late to do anything about it so I’ll have to make another trip to resolve. Also, the boot of my car was not vacuumed.

Service

it was an ad blu top up. I dropped in and it was dealt with within the hour. Its easy to work in the showroom so no down time for me

Service

Did not deliver what was required

Service

Car booked in quickly, parts arrived on time & very friendly, helpful staff

Service

It was a courtesy visit - no cost but puts your mind at rest

Service

Staff were polite and efficient.

Service

Partly as explained above, however following my service including an oil change, I had less oil in the car afterwards than before. Two calls later from me they resolved it quickly. Other issues with seats moved, switch positions moved etc etc.

Service

The car was serviced well and on time and the extra work recommended was completed quickly and well.

Service

Arrived at appointment time as arranged. After 1 hour I was informed that the part required was not available and would I like to wait for another 3 hours to sort. Had to go home. 40 mile round trip to be repeated later the same day. Poor service.

Service

Pete and the team always very good.

Service

Similar comments to above

Service

Car had noise which was thought to be from exhaust. Rear box replaced. Noise still present. Rear wheel bearing replaced. Noise still present!Unimpressed

Service

Any question I have asked has been answered with a full explanation behind it. They have gone above and beyond other service departments.

Service

It took 28-29 minutes to connect on the telephone to the BMW Service staff, this is unacceptably too long

Service

arranged at a time to suit me.was also kept informed of progress on major service and was completed by the time I required the car back. car was fully valeted ready for collection.

Service

Everything was fine except for the cleaning of the car. I thought the boot should have been done despite the fact it was clean except for dust on the sides of the boot mat . Also the interior was left untouched except for floor mats.

Service

good service and reasonably priced

Service

I was able to check the car in for the service and then go off with the knowledge the service would be done.

Service

Small service done on time,car returned clean.

Service

Always have to pay for a hire car when taking car in for a service. Can never get through to the service department when ringing. No one even called me to let me know my car will be in for more days which also costs me more money for the hire vehicle

Service

You told me in 2017 that the low horn was not working on my 3 series. I booked it in recently and you rang me to say there was nothing wrong with it!

Service

waited for first service in comfortable surroundings. Was told it would take 90 mins + 30 if I wanted wash/hoover....and it did!

Service

Not a 5 because I requested a replacement car as my car service was a full day job. Told I had to wait nearly a month the get the car serviced if I chose that option. I could make other arrangements car service could be done that week..

Service

Problem was diagnosed and dealt with as effectively and efficiently as possible. Really appreciated the communication which made the whole process easier.

Service

Please see above

Service

Courtesy and efficiency

Service

Great Service, Very Professional throughout

Service

Kept to time

Service

Parking is very difficult and spaces always seem limited when dropping the car off.

Service

Good service but quite expensive. Disappointed that when I got my car back it had not been washed. This is normally expected as part of the BMW experience.

Service

Good communication at all times.

Service

Everything went as expected.

Service

Service carried while I waited in prompt time

Service

Great service

Service

Liam, service manager explained all, contacted my before and during service and kept me up to date. My car was ready and waiting at the promised time.

Service

Always excellent

Service

Very good experience but always chaotic when trying to drop car off

Service

It was a good experience. I was kept informed, and the work was done within the timeline indicated to me.

Service

I have a service package and don’t know what was done when my car was serviced. Obviously there was no bill, so nothing was itemised. I understand the visual checks that were made, but was for example the oil / filters changed or was it just visual?

Service

Prompt efficient service

Service

Helpful staff in the service department. Very good.

Service

It was done more than I came for.

Service

Simply good service... it is always good practice for the service provider to make the recipient of that service to feel important.

Service

good service timescales for booking and completion

Service

Good customer liaison. Always courteous. Uncomplicated delivery of service.

Service

My car failed MOT, I was at work. I wasn't given details of why it had failed/advisory without prompting, I wasn't offered any solutions how to take this forward without asking, I was not offered a hire car. The service was manner was unprofessional.

Service

I left with all questions answered and a full report of what had been done to my car.

Service

Took to long to complete works not enough information given

Service

Work completed in good time

Service

All service done without any delay

Service

The service was carried out in a timely manner and I was able to wait until the service was completed which was convenient for me.

Service

The staff are very helpful and never mind answering what (to them)must be simplistic questions

Service

See above. In contrast, my wife bought an Audi at a similar time, and has had a wonderful experience. BMW needs to concentrate on aftersales experience not just the car sales - the owner sees things holistically.

Service

When I went to the service desk to advise I was here I would have liked some interest shown in me ...how was your drive in,how is the car running,anything we need to particularly pay attention to .No engagement at all .

Service

completely satisfied

Service

My only disappointment, an extra charge for 'standard scope' - quite unnecessary

Service

Car collected and delivered on time

Service

Efficient

Service

Efficient, timely service

Service

I hadn't realised my cars service pack had expired, bit disappointed I hadn't been advised of this when I booked it in.

Service

noted oil on drivers mat,and courtesy car was manual whilst my car is auto

Service

See above. For me, location is also very convenient as well as opening times. Nice and professional staff too

Service

I had a brake light fail. I didn't have an appointment, but my car was squeezed in. I would have scored 5 but for two things, I) my car was ready quite a while before I was advised; and ii) the warranty aspect wasn't picked up without me asking.

Service

Not that they didn't do a good job but I had to take the car in twice for the same thing to be fixed. This was because they did not record my fault report as I had stated it, on the first occasion.

Service

Service team excellent. Superb customer service. Pleasure to deal with.

Service

Natasha Ellis offered a very personable service and she should be commended for her Customer Service skill set. Not only does Natasha have an excellent knowledge of BMW she also makes the Service aspect a smooth and welcoming experience.

Service

Everything was promised and on time.

Sales

all on time and went smoothly

Sales

Delivery tine for the car was longer than expected which was BMW’s responsibility rather than the dealer

Sales

I was very pleased with the car and service I was given keeping me informed all the way though to getting my car

Sales

Paperwork was completed quickly, the car was presented well in a viewing bay and a useful explanation of key features given.

Sales

My experience regarding the purchase and delivery of my new car was excellent. The salesman was very affable, knowledgeable and helpful together with the technical genius chap who was very clued up on the technical workings of the car.

Sales

Everything went smoothly and as promised. “Presenting” the car when handing over was a very nice touch

Sales

Could not be faulted. Robin worked really hard to put an excellent deal together, was a great communicator, and he and Aidan looked after us really well.

Sales

Everything was well managed - from test drives to ordering and keeping us informed and delivery and handover. No problems and straightforward with good coomunication.

Sales

all went well and without any hitches

Sales

Ben Bryan, our contact, was helpful and knowledgeable and the purchase went to plan. The only reason for not giving a 5 star rating is that I did not get just what I was looking for from BMW at the corporate level. Very nearly but not quite.

Sales

Individual and dedicated service throughout the process.

Sales

I cant fault the service provided in anyway at all, so completely satisfied. However, it wouldn't make me buy a BMW.

Sales

Very happy with sales guy and delivery of car.

Sales

Very experienced, helpful and polite staff. Great service.

Sales

Very satisfied

Sales

We went to find out about BMW after researching what was suitable for us and visiting other dealerships. The level of service by the BMW Centre, suitability of what we wanted and the offer made was irresistible.

Sales

Great. They kept in touch every step of the way.

Sales

I was very satisfied!

Sales

Esy and qwick delivery good costume

Sales

Really glad I used the BMW centre I did, the team there are very professional and friendly.

Sales

The salesman new his job thoroughly was very very polite and convivial could not have wished for better service.

Sales

Helpful BMW team ready to help with any query

Sales

Your team was congenial and helpful and nothing was too much trouble.