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This is the first occasion I have experienced this but the valet was poor. It was nowhere near to quality of previous experience
Seen on time very happy.
Kept up to date on all that was done
Phone not answered on several occasions. Eventually left message to call back. Call back took 2 or 3 days
I was well looked after
The are not helping. Non cooperative and non courteous.
It is a pleasant place to visit and it makes one feel a bit special and valued as a customer
Friendly, attentive and knowledgeable service advisors.
only negative - slightly long wait and despite a request to look at a rust spot this didn't happen and needs to go back in for assessment.
Did servicing required in estimated time. Vehicle returned cleaned.
All timings and details were as explained
Service good, helpful and kept me informed
There were no issues.
Staff great and excellent area to work while my car was being serviced
Very good, professional service. The facilities at Barons ware great also.
So you might read comments below and act upon them.
I didnt get a phone call about an issue with my car until very late in the day, at which point it was too late to do anything about it so Ill have to make another trip to resolve. Also, the boot of my car was not vacuumed.
it was an ad blu top up. I dropped in and it was dealt with within the hour. Its easy to work in the showroom so no down time for me
Did not deliver what was required
Car booked in quickly, parts arrived on time & very friendly, helpful staff
It was a courtesy visit - no cost but puts your mind at rest
Staff were polite and efficient.
Partly as explained above, however following my service including an oil change, I had less oil in the car afterwards than before. Two calls later from me they resolved it quickly. Other issues with seats moved, switch positions moved etc etc.
The car was serviced well and on time and the extra work recommended was completed quickly and well.
Arrived at appointment time as arranged. After 1 hour I was informed that the part required was not available and would I like to wait for another 3 hours to sort. Had to go home. 40 mile round trip to be repeated later the same day. Poor service.
Pete and the team always very good.
Similar comments to above
Car had noise which was thought to be from exhaust. Rear box replaced. Noise still present. Rear wheel bearing replaced. Noise still present!Unimpressed
Any question I have asked has been answered with a full explanation behind it. They have gone above and beyond other service departments.
It took 28-29 minutes to connect on the telephone to the BMW Service staff, this is unacceptably too long
arranged at a time to suit me.was also kept informed of progress on major service and was completed by the time I required the car back. car was fully valeted ready for collection.
Everything was fine except for the cleaning of the car. I thought the boot should have been done despite the fact it was clean except for dust on the sides of the boot mat . Also the interior was left untouched except for floor mats.
good service and reasonably priced
I was able to check the car in for the service and then go off with the knowledge the service would be done.
Small service done on time,car returned clean.
Always have to pay for a hire car when taking car in for a service. Can never get through to the service department when ringing. No one even called me to let me know my car will be in for more days which also costs me more money for the hire vehicle
You told me in 2017 that the low horn was not working on my 3 series. I booked it in recently and you rang me to say there was nothing wrong with it!
waited for first service in comfortable surroundings. Was told it would take 90 mins + 30 if I wanted wash/hoover....and it did!
Not a 5 because I requested a replacement car as my car service was a full day job. Told I had to wait nearly a month the get the car serviced if I chose that option. I could make other arrangements car service could be done that week..
Problem was diagnosed and dealt with as effectively and efficiently as possible. Really appreciated the communication which made the whole process easier.
Please see above
Courtesy and efficiency
Great Service, Very Professional throughout
Kept to time
Parking is very difficult and spaces always seem limited when dropping the car off.
Good service but quite expensive. Disappointed that when I got my car back it had not been washed. This is normally expected as part of the BMW experience.
Good communication at all times.
Everything went as expected.
Service carried while I waited in prompt time
Liam, service manager explained all, contacted my before and during service and kept me up to date. My car was ready and waiting at the promised time.
Very good experience but always chaotic when trying to drop car off
It was a good experience. I was kept informed, and the work was done within the timeline indicated to me.
I have a service package and dont know what was done when my car was serviced. Obviously there was no bill, so nothing was itemised. I understand the visual checks that were made, but was for example the oil / filters changed or was it just visual?
Prompt efficient service
Helpful staff in the service department. Very good.
It was done more than I came for.
Simply good service... it is always good practice for the service provider to make the recipient of that service to feel important.
good service timescales for booking and completion
Good customer liaison. Always courteous. Uncomplicated delivery of service.
My car failed MOT, I was at work. I wasn't given details of why it had failed/advisory without prompting, I wasn't offered any solutions how to take this forward without asking, I was not offered a hire car. The service was manner was unprofessional.
I left with all questions answered and a full report of what had been done to my car.
Took to long to complete works not enough information given
Work completed in good time
All service done without any delay
The service was carried out in a timely manner and I was able to wait until the service was completed which was convenient for me.
The staff are very helpful and never mind answering what (to them)must be simplistic questions
See above. In contrast, my wife bought an Audi at a similar time, and has had a wonderful experience. BMW needs to concentrate on aftersales experience not just the car sales - the owner sees things holistically.
When I went to the service desk to advise I was here I would have liked some interest shown in me ...how was your drive in,how is the car running,anything we need to particularly pay attention to .No engagement at all .
My only disappointment, an extra charge for 'standard scope' - quite unnecessary
Car collected and delivered on time
Efficient, timely service
I hadn't realised my cars service pack had expired, bit disappointed I hadn't been advised of this when I booked it in.
noted oil on drivers mat,and courtesy car was manual whilst my car is auto
See above. For me, location is also very convenient as well as opening times. Nice and professional staff too
I had a brake light fail. I didn't have an appointment, but my car was squeezed in. I would have scored 5 but for two things, I) my car was ready quite a while before I was advised; and ii) the warranty aspect wasn't picked up without me asking.
Not that they didn't do a good job but I had to take the car in twice for the same thing to be fixed. This was because they did not record my fault report as I had stated it, on the first occasion.
Service team excellent. Superb customer service. Pleasure to deal with.
Natasha Ellis offered a very personable service and she should be commended for her Customer Service skill set. Not only does Natasha have an excellent knowledge of BMW she also makes the Service aspect a smooth and welcoming experience.
Everything was promised and on time.
all on time and went smoothly
Delivery tine for the car was longer than expected which was BMWs responsibility rather than the dealer
I was very pleased with the car and service I was given keeping me informed all the way though to getting my car
Paperwork was completed quickly, the car was presented well in a viewing bay and a useful explanation of key features given.
My experience regarding the purchase and delivery of my new car was excellent. The salesman was very affable, knowledgeable and helpful together with the technical genius chap who was very clued up on the technical workings of the car.
Everything went smoothly and as promised. Presenting the car when handing over was a very nice touch
Could not be faulted. Robin worked really hard to put an excellent deal together, was a great communicator, and he and Aidan looked after us really well.
Everything was well managed - from test drives to ordering and keeping us informed and delivery and handover. No problems and straightforward with good coomunication.
all went well and without any hitches
Ben Bryan, our contact, was helpful and knowledgeable and the purchase went to plan. The only reason for not giving a 5 star rating is that I did not get just what I was looking for from BMW at the corporate level. Very nearly but not quite.
Individual and dedicated service throughout the process.
I cant fault the service provided in anyway at all, so completely satisfied. However, it wouldn't make me buy a BMW.
Very happy with sales guy and delivery of car.
Very experienced, helpful and polite staff. Great service.
We went to find out about BMW after researching what was suitable for us and visiting other dealerships. The level of service by the BMW Centre, suitability of what we wanted and the offer made was irresistible.
Great. They kept in touch every step of the way.
I was very satisfied!
Esy and qwick delivery good costume
Really glad I used the BMW centre I did, the team there are very professional and friendly.
The salesman new his job thoroughly was very very polite and convivial could not have wished for better service.
Helpful BMW team ready to help with any query
Your team was congenial and helpful and nothing was too much trouble.