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ABOUT BARONS CAMBRIDGE.

Find out more about what we do and our team.

Meet the team

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Kevin Appleton

Head of Business

Charles Aylard

BMW General Sales Manager
  • Department BMW

James White

BMW New Car Sales Controller
  • Department BMW

Paul Robinson

BMW Business Manager
  • Department BMW

Nick Murphy

BMW Business Manager

Aidan Smith

BMW Product Genius
  • Department BMW

Alan Shutt

Local Business Development Manager
  • Department BMW

Anthony Murphy

Local Business Development Manager

James Farrow

Corporate Assistant
  • Department BMW

James D'Arcy

Sales Executive & Motability Specialist
  • Department BMW

Jake Cummings

Sales Executive
  • Department BMW

Mohammed Elharrak

Sales Executive & Motability Specialist
  • Department BMW

Aaron Pettican

Sales Executive
  • Department BMW

Adam Bonnett

Sales Executive
  • Department BMW

Alexandra Nicholson

BMW Sales Executive
  • Department BMW

Will Giles

BMW Sales Executive
  • Department BMW

Ben Bryan

BMW Sales Executive
  • Department BMW

Robin Angell

BMW Sales Executive

Steph Thompson

BMW Sales Executive

Darren Lumley

BMW Used Car Sales Executive

Neal Witchard

BMW Used Car Sales Executive

David Hall

Aftersales Manager
  • Department Aftersales

Peter Speechley-Grove

Service Manager
  • Department Aftersales

Andy Toseland

Workshop Controller
  • Department Aftersales

Nick Bell

Parts Manager

Sarah Moore

Service Advisor
  • Department Aftersales

Liam Bambridge

Service Advisor
  • Department Aftersales

Natasha Ellis

Service Advisor
  • Department Aftersales

Will Horner

Service Advisor

Donna Knight

Call Hub Executive
  • Department BMW

Charlotte Rowland

Retention Specialist

Mandy Taylor

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As already advised. It's always a delight to take my car in for service. The staff treat you at if you were the most important person in the place. It's certainly a five star visit.

Service

Not interested

Service

As above and all very stressful and upsetting and worst garage experience ever.

Service

professional and always helpfull when i have had a problem

Service

Easy to book in. Was given a courtesy car and my car was even given a clean.

Service

sorting the problem took longer than I expected but was completed satisfactorily.

Service

Smooth and easy simple process

Service

No hassle experience

Service

The service experience was absolutely excellent. I felt a valued customer and the issues were all promptly addressed. Liam Bambridge is a real credit to the team. Exceptional customer service provided by him. Thank you.

Service

three tyres were removed and had 4 wheel aligning, on leaving Barons the tyre pressures were 2.1 on three wheels, the untouched one 2.4.. When I complained I was told that this was ok and not to worry. To me it shows a lack of attention to detail

Service

I mentioned the lack of curtesy car above - they organised a hire car and were quite sympathetic. For the time being my car appears to be fixed

Service

See above it’s impossible to get through to the Cambridge number

Service

Easy and straightforward. No hard sell.

Service

Only 2 service advisors and no one on the 90minute while you wait desk.

Service

Had to chase and chase for a response to some work that needed doing; only resolved via a complaint

Service

Courteous, knowledgeable and highly professional staff

Service

My car needed 2 new rear tyres quoted at £340 each, I shopped around and found the same tyres £162 cheaper, when I said I would have the tyres fitted elsewhere the tyre price changed, still £36 dearer.

Service

Issue has been solved as promised (faulty speakers). All good there.The only complain is: when I collected the car, there was black grease on my beige interiors. I noticed only when i arrived home, with all the bottom of my seat basically black!

Service

See first question

Service

car was collected at the agreed time, MOT'd and returned. It was a painless exercise for me.

Service

Always so welcoming, knowledgable and helpful. They make buying cars fun!

Service

Poor customer care No explanation No one pick phones for long times

Service

I did not experience any issues with the process of having my car serviced.

Service

As above, I expect better from BMW

Service

The lady I spoke to was lovely, professional and very efficient.

Service

The car was booked in for two days to get all the work done, but was advised to collect after a day and had to rebook another visit to get work completed.

Service

No loan cars available (even before the 3 series recalls). Messed up the OSR wheel when changing the tyre.

Service

Service completed on time and contacted when done. The was cleaned but not hoovered out that well, but it was ok so overall very satisfied

Service

Car went in for a service, plus a coolant leak to be checked. The source of leak was found requiring additional parts. I was kept informed all the way through this process which involved an additional day with the car at Barons. Good service.

Service

Service costs too high for such a little amount of work.

Service

My problem resolved and Barons noticed a bulge on the sidewall of one tyre which was dangerous. They notified me of the danger and I had the tyre replaced at Blackcircles. I was not completely satisfied due to the excessive tyre quote from Barons

Service

Excellent service.

Service

Booking was easy over the phone, you knew from the records what needed doing in addition to MOT, the key was checked for any problems (there were none) and the service was done to time

Service

Diagnosed issue and gave car a quick clean. Nothing more or less.

Service

Service department was a little disorganised and didn't call me when the car was ready. Car was cleaned but not very thoroughly. Otherwise service seemed fine.

Service

Satisfied with work undertaken but sat nearly 1.5 hours waiting for work which I was told would be about 45 mins

Service

All went according to plan

Service

customer service was amazing, dealt with my problem very quickly and the complimentary car was was a bonus!

Service

Costs for servicing not clear

Service

Job was done on time, the service area is well presented.Particular mention to whoever cleans the cars - they did really good job.

Service

BMW Cambridge is a very good dealership

Service

Staff at Barons Cambridge were helpful and, once booked in, the service experience was fine. It's no hardship waiting 2-3 hours because the facilities are such that customers can work, drink coffee etc. However, see response to next question.

Service

Efficient and nice loan car.

Service

All good apart from.... For customers with a service pack, using it for the first time you must tell them when they book the service that you will not cover oil & filter change costs until the SIA says the service is due & not before. V frustrating!

Service

Slight delay to initial collection but from collection to return, all went smoothly.

Service

Both jobs done (service; re-fit summer wheels) in under two hours.

Service

I was surprised it took nearly two weeks for this survey to come through

Service

I booked my car in for an air con regas since it wasnt cooling the car. I was charged £99 to to be told that there were holes in the condensor that needed replacing at a charge of £720!

Service

Not really happy. After servicing my windshield water spray stopped working.

Service

My car had a fault just outside of warranty period and the work was carried out foc without me having to request it under the warranty. Made me feel like BMW cared about my future business which was appreciated.

Service

Because of difficulties arranging booking in and inconsistent information

Service

All arranged most conveniently for me

Service

As above

Service

Self explanatory

Service

Seen on time very happy.

Service

Kept up to date on all that was done

Service

This is the first occasion I have experienced this but the valet was poor. It was nowhere near to quality of previous experience

Service

as above

Service

Phone not answered on several occasions. Eventually left message to call back. Call back took 2 or 3 days

Service

I was well looked after

Service

The are not helping. Non cooperative and non courteous.

Service

It is a pleasant place to visit and it makes one feel a bit special and valued as a customer

Service

No problems

Service

Friendly, attentive and knowledgeable service advisors.

Service

only negative - slightly long wait and despite a request to look at a rust spot this didn't happen and needs to go back in for assessment.

Service

No problems

Service

Did servicing required in estimated time. Vehicle returned cleaned.

Service

Very good, professional service. The facilities at Barons ware great also.

Service

Service good, helpful and kept me informed

Service

Staff great and excellent area to work while my car was being serviced

Service

All timings and details were as explained

Service

Did not deliver what was required

Service

it was an ad blu top up. I dropped in and it was dealt with within the hour. Its easy to work in the showroom so no down time for me

Service

I didn’t get a phone call about an issue with my car until very late in the day, at which point it was too late to do anything about it so I’ll have to make another trip to resolve. Also, the boot of my car was not vacuumed.

Service

There were no issues.

Service

So you might read comments below and act upon them.

Service

Car booked in quickly, parts arrived on time & very friendly, helpful staff

Service

It was a courtesy visit - no cost but puts your mind at rest

Service

Staff were polite and efficient.

Service

The car was serviced well and on time and the extra work recommended was completed quickly and well.

Service

Partly as explained above, however following my service including an oil change, I had less oil in the car afterwards than before. Two calls later from me they resolved it quickly. Other issues with seats moved, switch positions moved etc etc.

Service

Arrived at appointment time as arranged. After 1 hour I was informed that the part required was not available and would I like to wait for another 3 hours to sort. Had to go home. 40 mile round trip to be repeated later the same day. Poor service.

Service

Pete and the team always very good.

Service

Similar comments to above

Service

Any question I have asked has been answered with a full explanation behind it. They have gone above and beyond other service departments.

Service

It took 28-29 minutes to connect on the telephone to the BMW Service staff, this is unacceptably too long

Service

Car had noise which was thought to be from exhaust. Rear box replaced. Noise still present. Rear wheel bearing replaced. Noise still present!Unimpressed

Service

Nothing was too big or too small.

Sales

The ONLY issue was British Car Auctions not picking my previous car on the date agreed. Sorting the problem out seemed to me that BMW Finance and British Car Auctions placed the issue back to me to rearrange.

Sales

I found the showroom staff very professional and attentive compared to other dealerships I visited whilst purchasing a car. The overall feel in the showroom makes you feel like a valued customer. I felt like I was in a premium dealership.

Sales

It would have been 'Completely Satisfied' but the experience of dealing with British Car Auctions to collect the old car has been a nightmare!

Sales

Always friendly and helpful

Sales

Very convenient and accommodating to my needs (flexibility around delivery time)

Sales

Didn’t like the fact that I had to pay a price increase when I ordered my car 3 mouths before the price went up

Sales

Everything was promised and on time.

Sales

all on time and went smoothly

Sales

Delivery tine for the car was longer than expected which was BMW’s responsibility rather than the dealer

Sales

I was very pleased with the car and service I was given keeping me informed all the way though to getting my car

Sales

Paperwork was completed quickly, the car was presented well in a viewing bay and a useful explanation of key features given.

Sales

My experience regarding the purchase and delivery of my new car was excellent. The salesman was very affable, knowledgeable and helpful together with the technical genius chap who was very clued up on the technical workings of the car.