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Promised a car valuation and possible re-finance package. Never received it
Car serviced correctly. Paint scratches arising from the free valet were less impressive.
Service itself fine
Once you manage to get Baron's Camborne to answer the phone to book an appointment it does become easier. Due to past experience my wife and I now book our cars in for service via their Bedford facility.
Excellent experience, only thing to note on improvement would be for more regular contact with customers to update them - I went 36 hours after dropping my car without a call
Work done on time, car clean in and out.
Service was great - finished it ahead of time and even removed the spider from the car for me!
All problems were fixed
Service of the car was fine and as expected, attention to detail and communication from customer services was very poor. had already placed a complaint and have received a response, however there are still emails awaiting a response 13/12/17
Very patient, very attentive and I liked the fact that the courtesy car was a new one and a higher spec than my own.
Very helpful and efficient
The process of handing the car over and the pickup after the service, was executed in a professional and friendly manner. The work has always been completed within the timescales given and to the highest standards.
All items completed
very friendly and efficient
My car was collected and taken for service by a very pleasant driver and returned after the service.
Great service and customer service
You failed to read and follow clear instructions regarding contacting me. This meant I received no information that my car needed to be kept overnight, until I returned to collect car, resulting in wasted 2 hour round trip and impact on work next day
Excellent customer support
The arrangements for the work were made flawlessly and to suit me and on completion full explanations of the work were given and the problems fixed.
Only reason I didnt give 5 stars was due to the fact that the guy said my car was ready to be picked up but once I got there, I had to wait around for 10 minutes for it to be cleaned.
Polite, efficient staff. Thorough service provided.
It was evident that the car had NOT been through the workshop for preparation prior to its sale. So I discovered a number of issues with incorrect tyre pressures, loose trim and rattles that should have been dealt with prior to my collecting the car
Efficient and friendly service
The free health check has shown up a few faults which were not shown on the last service . Thus proving that the technician did a proper job .
I was very pleased on this occasion with the service. I needed a courtesy car while my car was being serviced and was offered a 5 series rather than the 3 door 1 series allocated, since I needed space for my daughter as well. 5 Stars :)
Outstanding member of staff
I waited while my car was serviced & the facilities were superb, clean & coffee was very good.
Fixed the problem, and records showed that technicians had properly investigated, fixed and tested the issue. Nice to have the car valeted too, although it got dirty again as soon as I drove it away!
I booked an oil and inspection II service three weeks in advance; however on the appointment day the service desk stated they did not know what the car was booked in for, and consequently did not have all parts, which forced me to have another visit.
Barons has provided a very high level of service, so i am completely satisfied.
Asked for rear wiper blade to be replaced. It wasnt.
the car was out of action for several days (i.e. over a weekend) because parts had to be found, but the job was done very well and the car delivered to my home
Car collected and returned with no hassle
The BMW garage in Kings Lynn acknowledged this was a mistake on their part and asked me to mention this to your team and to make sure the dates were re-set in line with the purchase date. This wasn't done and my service history is still incorrect.
Staff all very friendly. Dropped car off and got a prompt and courteous call back when it was ready to pick up.
I have been very satisfied so far,with more work to be undertaken this score will probably go up.
From booking car in for service through to collecting car after service, all members of staff were very efficient.
Love my new car and had professional help with care of the car
Worked around My time schedul
Polite, work done in time, quality waiting area. Free car wash. Result.
They tried for three days to find the fault on by car but could not hear it hopefully its gone for good
Service done as requested promptly and cost as stated.
Service reception were very helpful.
My car went in because of a recall notice. I received a car checklist but nothing telling me whether the recalled problem had been resolved and I still haven't got round to finding out yet.
Staff were great, polite, efficient, couldn't have done more.
Can normally get a booking a short notice, nice surroundings in which to wait, staff always helpful and knowledgeable.
No real issues
I have been offered a good service to meet every my needs and be suitable to my availability.
see above. i was also told it would only take an hour and it took at least 90mins. that's a lot of time to change a set of wheels.
Very helpful, pleasant and efficient.
Please see above comment in 1.
Done what was requested inc warranty work
All issues addressed and explained
All aspects of the service were very good. The information provided by the service reception was very helpful and the car was returned on time and very clean inside and outside.
Thorough checks, high quality courtesy car. Would have liked earlier update on progress of work being done.
What I expected.
No problems with service
I'm never completely satisfied as a person
Extremely. Aidan Smith who managed the process for me and my wife was an absolute professional. Probably the best sales person I've ever met.
Because the work I had agreed was done on time on the day.
Easy to get appointment. Great showroom means you can work while you wait.Cleaned the car - nice touch.Not top mark because continued confusion about what's included/not included in my end of warranty service / MOT / 3 yr service package.
Failed to diagnose problem first time - if tested properly could have been fixed. Second time around technician was extremely helpful and made some progress (we hope ... still awaiting return of car). Why not just do this first time around.
Simply because everyone involved were so efficient.
The staff were polite and work done quickly. Slightly annoyed that when I said repeatedly that I needed a large car (and was told that I was assigned one) I was still given a smaller one that wasn't suitable for us meaning it made things difficult
My car was fully checked over and I was kept updated.
Work was under warranty but treated like a paying customer.
Fitted me in at short notice. All very good
No call back to book service. No call to tell us car would not be available within the day. No warning car would be in overnight
Very impressed with how the car was valeted
I never got a call to tell me my car wouldn't be ready until the next day and when I eventually telephoned to find out, reception was closed for the day, so no car. Technician went to a lot of time explaining the car fault and repair.
My brakes are squeaking - I understand this may not be part of the service, but this should have been detected and resolvingThe loan car was extremely dirty. Its surprising you don't give cars a basic clean before loaning to customers
Once in the system I had a good experience - my problem was solved and the car came back very clean which was appreciated.The video summary is a great feature of the experienceLiam was great
As usual for BMW, staff is efficient and welcoming.
Taken some considerable time to sort out a problem - when Elms - marginally better with at least service staff at Barons - but will wait, see & hope there is a marked improvement.
Efficient and friendly
Over run 90 minute fast lane service promise with no communication as to why; if I hadn't approached the service desk, how long would I have sat there waiting for information?
The very professional staff did an excellent job from booking in my car to keeping me informed of what was going on. Very happy with the overall experience.
Excellent explanations and care taken
The first visit was not good for me as I was not given courtesy car, but the second visit and spoke to Natasha Ellis she did everything for me to have a courtesy car, dealing with Natasha was completely satisfied for me.
Although not a big issue we did notice that our car was returned to the car park some 20 minutes before we were told it was ready for, it was in for a warranty job so we waited.
I went to Barons to book the service for my BMW and I needed to call to schedule the service eventough I was there. When I booked it they said the cleaning of the car was complimentary but they only washed the outside and badly, they didnt vaccum.
Seeking bodyshop quote;reception directed me to Service who said bodyshop would assess at time of service. At service was told this not procedure. Natasha & Hayley told me pictures sent to bodyshop and I would receive quote. Still not received.
Service early on in the purchase process was not so good during which time the sales executive left. I was not transferred to any other staff based at the show room. - left in limbo for a while. The car hand over was excellent.
Cant fault the service at all. All problems sorted with no arguements on whether it was covered by warranty or not.
Easy to book, set time and reduced waiting. Much better than dropping car off and maybe getting a call later to collect it, usually about 5 mins before closing
I believed that I had booked for a full valet, which appeared not to be the case, as this was not executed. Otherwise I would have been completely satisfied.
Straight forward process and hassle free.
Everything was easy, no pressure, I got a great car at a great price.
Was fast accurate and what I expected
No nonsense service - emphasis on finding the right car for our needs. And putting up with kids & Basset Hound in the showroom
Adam has been really great to work with throughout the process, very efficient and personable, and provided an excellent service.
The suggested 11 - 12 week delivery time turned into 16 weeks, and the promised weekly update on schedule only happened once. I feel that we were spun a line on schedule to ensure a quick order, rather than a true min-max expectation.
Really friendly staff and great coffee! Kept updated with progress of car and easy to understand explanation of car features during handover.
Lovely staff, felt very well taken care of.
Order process very professional and new vehicle arrived earlier than expected.
Mohammed Elharrak at Barons Cambridge gave excellent service and smoothed the whole process. Very friendly and courteous. Good advert for BMW
No suggestions to make to improve the experience. We got a warm reception and all questions were answered fully.I appreciated that there was just the right amount of "chat", with no over the top approach or attempt to feel like a long lost friend!
Everything worked smoothly, from initially wandering round the dealership to actually picking up the car. The level of service that Mo offered on the sales side was excellent and he kept me informed of progress throughout
Very straight forward experience
Stephanie Thompson, the sales person we dealt with, was extremely knowledgeable and helpful.
The BMW Centre had a model of the car I wanted available for me to look at in the showroom and a similar model to test drive. Staff were able to demonstrate all of the options and finishes in the showroom.
Couldnt be more professional if they tried.
Excellent service and support from the sales guy (Adam Bonnett) and product genius
Straight forward process with the sales exec and business managers who are helpful and responsive.
This would be 5* if the car was not delayed - it took quite a while to find out why there was a delay.
As above, but also the knowledge of the staff was excellent
As above, the head rest was broken so that was a disappointment.
They delivered and beat the offering from another BMW dealer with friendly and personable people.
The only bad thing I can say is that it took along time to receive my vehicle, but the understand that it was a new car and not a standard version.
All dealt with in a very short space of time, and all questions answered well.
Lovely show room great coffee, a pleasant all round experience
Everything went really smoothly. Coffee and biscuits were a nice touch too
Car was right, money was right, Adam was right and car is a nutter machine!
Very accommodating, met all of my needs and more. Nothing was too much trouble.
Aaron who looked after me did a fantastic job from start to finish.