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ABOUT BARONS CAMBRIDGE.

Find out more about what we do and our team.

Latest News & Events

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BMW i8 Roadster

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THE M5 ROADSHOW EVENT.

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We are proud to support the Magpas charity for the sixth year in a row.

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Barons Cambridge Hosts Princes of the Universe Art Exhibition Tour

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Cambridge United Partnership Open Day.

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Impress with the new BMW Shadow Edition

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Where Next?

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Bodyshop Estimator

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Service Advisor

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Mike Toombs

Head of Business

Charles Aylard

BMW General Sales Manager
  • Department BMW

James White

BMW New Car Sales Controller
  • Department BMW

Paul Robinson

BMW Business Manager
  • Department BMW

Aidan Smith

BMW Product Genius
  • Department BMW

Alan Shutt

Local Business Development Manager
  • Department BMW

James Farrow

Corporate Assistant
  • Department BMW

James D'Arcy

Sales Executive & Motability Specialist
  • Department BMW

Jake Cummings

Sales Executive
  • Department BMW

Mohammed Elharrak

Sales Executive & Motability Specialist
  • Department BMW

Aaron Pettican

Sales Executive
  • Department BMW

Adam Bonnett

Sales Executive
  • Department BMW

Alexandra Nicholson

BMW Sales Executive
  • Department BMW

Will Giles

BMW Sales Executive
  • Department BMW

Ben Bryan

BMW Sales Executive
  • Department BMW

Terry Bridle

Aftersales Manager
  • Department Aftersales

Peter Speechley-Grove

Service Manager
  • Department Aftersales

Andy Toseland

Workshop Controller
  • Department Aftersales

Sarah Moore

Service Advisor
  • Department Aftersales

Liam Bambridge

Service Advisor
  • Department Aftersales

Natasha Ellis

Service Advisor
  • Department Aftersales

Donna Knight

Call Hub Executive
  • Department BMW

Charlotte Rowland

Retention Specialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Promised a car valuation and possible re-finance package. Never received it

Service

Customer service

Service

Car serviced correctly. Paint scratches arising from the free valet were less impressive.

Service

Service itself fine

Service

Once you manage to get Baron's Camborne to answer the phone to book an appointment it does become easier. Due to past experience my wife and I now book our cars in for service via their Bedford facility.

Service

Excellent experience, only thing to note on improvement would be for more regular contact with customers to update them - I went 36 hours after dropping my car without a call

Service

Work done on time, car clean in and out.

Service

Service was great - finished it ahead of time and even removed the spider from the car for me!

Service

All problems were fixed

Service

Service of the car was fine and as expected, attention to detail and communication from customer services was very poor. had already placed a complaint and have received a response, however there are still emails awaiting a response 13/12/17

Service

Very patient, very attentive and I liked the fact that the courtesy car was a new one and a higher spec than my own.

Service

Very helpful and efficient

Service

The process of handing the car over and the pickup after the service, was executed in a professional and friendly manner. The work has always been completed within the timescales given and to the highest standards.

Service

All items completed

Service

very friendly and efficient

Service

My car was collected and taken for service by a very pleasant driver and returned after the service.

Service

Great service and customer service

Service

You failed to read and follow clear instructions regarding contacting me. This meant I received no information that my car needed to be kept overnight, until I returned to collect car, resulting in wasted 2 hour round trip and impact on work next day

Service

Excellent customer support

Service

The arrangements for the work were made flawlessly and to suit me and on completion full explanations of the work were given and the problems fixed.

Service

Only reason I didn’t give 5 stars was due to the fact that the guy said my car was ready to be picked up but once I got there, I had to wait around for 10 minutes for it to be cleaned.

Service

Polite, efficient staff. Thorough service provided.

Service

It was evident that the car had NOT been through the workshop for preparation prior to its sale. So I discovered a number of issues with incorrect tyre pressures, loose trim and rattles that should have been dealt with prior to my collecting the car

Service

Efficient and friendly service

Service

The free health check has shown up a few faults which were not shown on the last service . Thus proving that the technician did a proper job .

Service

I was very pleased on this occasion with the service. I needed a courtesy car while my car was being serviced and was offered a 5 series rather than the 3 door 1 series allocated, since I needed space for my daughter as well. 5 Stars :)

Service

Outstanding member of staff

Service

I waited while my car was serviced & the facilities were superb, clean & coffee was very good.

Service

Fixed the problem, and records showed that technicians had properly investigated, fixed and tested the issue. Nice to have the car valeted too, although it got dirty again as soon as I drove it away!

Service

I booked an oil and inspection II service three weeks in advance; however on the appointment day the service desk stated they did not know what the car was booked in for, and consequently did not have all parts, which forced me to have another visit.

Service

Barons has provided a very high level of service, so i am completely satisfied.

Service

Asked for rear wiper blade to be replaced. It wasn’t.

Service

the car was out of action for several days (i.e. over a weekend) because parts had to be found, but the job was done very well and the car delivered to my home

Service

Car collected and returned with no hassle

Service

The BMW garage in Kings Lynn acknowledged this was a mistake on their part and asked me to mention this to your team and to make sure the dates were re-set in line with the purchase date. This wasn't done and my service history is still incorrect.

Service

All good

Service

Staff all very friendly. Dropped car off and got a prompt and courteous call back when it was ready to pick up.

Service

I have been very satisfied so far,with more work to be undertaken this score will probably go up.

Service

From booking car in for service through to collecting car after service, all members of staff were very efficient.

Service

Love my new car and had professional help with care of the car

Service

Worked around My time schedul

Service

Polite, work done in time, quality waiting area. Free car wash. Result.

Service

They tried for three days to find the fault on by car but could not hear it hopefully it’s gone for good

Service

Service done as requested promptly and cost as stated.

Service

Service reception were very helpful.

Service

My car went in because of a recall notice. I received a car checklist but nothing telling me whether the recalled problem had been resolved and I still haven't got round to finding out yet.

Service

Staff were great, polite, efficient, couldn't have done more.

Service

Can normally get a booking a short notice, nice surroundings in which to wait, staff always helpful and knowledgeable.

Service

No real issues

Service

I have been offered a good service to meet every my needs and be suitable to my availability.

Service

see above. i was also told it would only take an hour and it took at least 90mins. that's a lot of time to change a set of wheels.

Service

As above.

Service

Very helpful, pleasant and efficient.

Service

Excellent service

Service

Please see above comment in 1.

Service

Done what was requested inc warranty work

Service

All issues addressed and explained

Service

All aspects of the service were very good. The information provided by the service reception was very helpful and the car was returned on time and very clean inside and outside.

Service

Thorough checks, high quality courtesy car. Would have liked earlier update on progress of work being done.

Service

What I expected.

Service

No problems with service

Service

I'm never completely satisfied as a person

Service

Extremely. Aidan Smith who managed the process for me and my wife was an absolute professional. Probably the best sales person I've ever met.

Service

Because the work I had agreed was done on time on the day.

Service

Easy to get appointment. Great showroom means you can work while you wait.Cleaned the car - nice touch.Not top mark because continued confusion about what's included/not included in my end of warranty service / MOT / 3 yr service package.

Service

Failed to diagnose problem first time - if tested properly could have been fixed. Second time around technician was extremely helpful and made some progress (we hope ... still awaiting return of car). Why not just do this first time around.

Service

Simply because everyone involved were so efficient.

Service

The staff were polite and work done quickly. Slightly annoyed that when I said repeatedly that I needed a large car (and was told that I was assigned one) I was still given a smaller one that wasn't suitable for us meaning it made things difficult

Service

My car was fully checked over and I was kept updated.

Service

Work was under warranty but treated like a paying customer.

Service

Fitted me in at short notice. All very good

Service

No call back to book service. No call to tell us car would not be available within the day. No warning car would be in overnight

Service

V efficient

Service

Very impressed with how the car was valeted

Service

I never got a call to tell me my car wouldn't be ready until the next day and when I eventually telephoned to find out, reception was closed for the day, so no car. Technician went to a lot of time explaining the car fault and repair.

Service

My brakes are squeaking - I understand this may not be part of the service, but this should have been detected and resolvingThe loan car was extremely dirty. Its surprising you don't give cars a basic clean before loaning to customers

Service

Once “in the system” I had a good experience - my problem was solved and the car came back very clean which was appreciated.The video summary is a great feature of the experienceLiam was great

Service

As usual for BMW, staff is efficient and welcoming.

Service

Taken some considerable time to sort out a problem - when Elms - marginally better with at least service staff at Barons - but will wait, see & hope there is a marked improvement.

Service

Efficient and friendly

Service

Over run 90 minute fast lane service promise with no communication as to why; if I hadn't approached the service desk, how long would I have sat there waiting for information?

Service

The very professional staff did an excellent job from booking in my car to keeping me informed of what was going on. Very happy with the overall experience.

Service

Excellent explanations and care taken

Service

The first visit was not good for me as I was not given courtesy car, but the second visit and spoke to Natasha Ellis she did everything for me to have a courtesy car, dealing with Natasha was completely satisfied for me.

Service

Although not a big issue we did notice that our car was returned to the car park some 20 minutes before we were told it was ready for, it was in for a warranty job so we waited.

Service

I went to Barons to book the service for my BMW and I needed to call to schedule the service eventough I was there. When I booked it they said the cleaning of the car was complimentary but they only washed the outside and badly, they didn’t vaccum.

Service

Seeking bodyshop quote;reception directed me to Service who said bodyshop would assess at time of service. At service was told this not procedure. Natasha & Hayley told me pictures sent to bodyshop and I would receive quote. Still not received.

Service

Service early on in the purchase process was not so good during which time the sales executive left. I was not transferred to any other staff based at the show room. - left in limbo for a while. The car hand over was excellent.

Service

Can’t fault the service at all. All problems sorted with no arguements on whether it was covered by warranty or not.

Service

Easy to book, set time and reduced waiting. Much better than dropping car off and maybe getting a call later to collect it, usually about 5 mins before closing

Service

I believed that I had booked for a full valet, which appeared not to be the case, as this was not executed. Otherwise I would have been completely satisfied.

Service

Straight forward process and hassle free.

Sales

Everything was easy, no pressure, I got a great car at a great price.

Sales

Was fast accurate and what I expected

Sales

No nonsense service - emphasis on finding the right car for our needs. And putting up with kids & Basset Hound in the showroom

Sales

Adam has been really great to work with throughout the process, very efficient and personable, and provided an excellent service.

Sales

The suggested 11 - 12 week delivery time turned into 16 weeks, and the promised weekly update on schedule only happened once. I feel that we were ‘spun a line’ on schedule to ensure a quick order, rather than a true min-max expectation.

Sales

Really friendly staff and great coffee! Kept updated with progress of car and easy to understand explanation of car features during handover.

Sales

Lovely staff, felt very well taken care of.

Sales

Order process very professional and new vehicle arrived earlier than expected.

Sales

Mohammed Elharrak at Barons Cambridge gave excellent service and smoothed the whole process. Very friendly and courteous. Good advert for BMW

Sales

No suggestions to make to improve the experience. We got a warm reception and all questions were answered fully.I appreciated that there was just the right amount of "chat", with no over the top approach or attempt to feel like a long lost friend!

Sales

Everything worked smoothly, from initially wandering round the dealership to actually picking up the car. The level of service that Mo offered on the sales side was excellent and he kept me informed of progress throughout

Sales

Very straight forward experience

Sales

Stephanie Thompson, the sales person we dealt with, was extremely knowledgeable and helpful.

Sales

The BMW Centre had a model of the car I wanted available for me to look at in the showroom and a similar model to test drive. Staff were able to demonstrate all of the options and finishes in the showroom.

Sales

Couldn’t be more professional if they tried.

Sales

Excellent service and support from the sales guy (Adam Bonnett) and product genius

Sales

Straight forward process with the sales exec and business managers who are helpful and responsive.

Sales

This would be 5* if the car was not delayed - it took quite a while to find out why there was a delay.

Sales

As above, but also the knowledge of the staff was excellent

Sales

As above, the head rest was broken so that was a disappointment.

Sales

They delivered and beat the offering from another BMW dealer with friendly and personable people.

Sales

The only bad thing I can say is that it took along time to receive my vehicle, but the understand that it was a new car and not a standard version.

Sales

All dealt with in a very short space of time, and all questions answered well.

Sales

Lovely show room great coffee, a pleasant all round experience

Sales

Everything went really smoothly. Coffee and biscuits were a nice touch too

Sales

Car was right, money was right, Adam was right and car is a nutter machine!

Sales

Very accommodating, met all of my needs and more. Nothing was too much trouble.

Sales

Aaron who looked after me did a fantastic job from start to finish.