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The staff are very helpful and never mind answering what (to them)must be simplistic questions
See above. In contrast, my wife bought an Audi at a similar time, and has had a wonderful experience. BMW needs to concentrate on aftersales experience not just the car sales - the owner sees things holistically.
When I went to the service desk to advise I was here I would have liked some interest shown in me ...how was your drive in,how is the car running,anything we need to particularly pay attention to .No engagement at all .
My only disappointment, an extra charge for 'standard scope' - quite unnecessary
Car collected and delivered on time
Efficient, timely service
I hadn't realised my cars service pack had expired, bit disappointed I hadn't been advised of this when I booked it in.
See above. For me, location is also very convenient as well as opening times. Nice and professional staff too
noted oil on drivers mat,and courtesy car was manual whilst my car is auto
Natasha Ellis offered a very personable service and she should be commended for her Customer Service skill set. Not only does Natasha have an excellent knowledge of BMW she also makes the Service aspect a smooth and welcoming experience.
Not that they didn't do a good job but I had to take the car in twice for the same thing to be fixed. This was because they did not record my fault report as I had stated it, on the first occasion.
I had a brake light fail. I didn't have an appointment, but my car was squeezed in. I would have scored 5 but for two things, I) my car was ready quite a while before I was advised; and ii) the warranty aspect wasn't picked up without me asking.
Service team excellent. Superb customer service. Pleasure to deal with.
My dissatisfaction was only with the clean . The boot hadn't been opened at all , so the inside paintwork hadn't been cleaned and the carpet not hoovered.
The staff at the Service Desk were very good and took time to explain why this warning had come up on the instrument panel
Polite but slow service - completion was delayed by 1 hour with no proactive explanation
1. I pay for servicing in advance, and as a result I do not get a service report as I would if paying the bill. I therefore have no idea what has been done.2. When I filled up with fuel following the service, the mileage indicator was wrong and ser
For many years I have used BMW at Cambridge and now Cambourne, throughout those years I have received excellent Service, Peter Speechley-Grove and his entire Team have always gone that extra mile to facilitate my needs, they are all a credit to BMW.
Staff polite and quick to look after me. Good to have catch up with my sales executive Mo Elharrak while I waited for car to be serviced.
It was almost perfect had it not been for the doubt I have for the accuracy of the health check. Tick boxes have been put automatically. I know for sure that the tyre thread for the NSF is the definitely wrong by a big margin. How can I trust everyth
I feel that a though job was done including the investigation into my concerns regarding tyre ware.
Always given all relevant information with a warm relaxing atmosphere.
A job well done.
Greeted personally (not a booking reference) and knew the reason for vehicle being booked.
We had a major problem with our car which was dealt with swiftly
Lovely helpful staff
We've told you on multiple occasions to update database & stop sending notifications about the car to Clare Roberts& send them to Ivan Codd, but she still gets them. You seem incapable of a simple task of updating details to email@example.com
Everyone went out of their way to help.
Work completed on time and the car returned looking pristine
Liam was great, kept me completely up to date with progress and had to do a lot of chasing with the insurers who were poor.
Excellent service. See above comments where went the extra mile.
Organised and executed with no fuss at all and everything happening as it should when it should.
The lady on the service reception was most proficient in taking details of the oil temperature concern of my vehicle and very efficient in allocating my courtesy vehicle whilst my vehicle was being attended to
Then resolved the confusion around my service plan.
Service very good. Loan car available, and able to collect car outside of service dept hours. Only negative was a wait of a few weeks for appointment
As above, customer service excellent
went to plan
Friendly, informative and proactive staff are a credit to the business
They did what they were asked to do in a pleasant manner.
Superb service with friendly and informative staff.
The service is second to NONE! Welcoming, friendly, caring, efficient staff. Really has the personal touch. Special mention:- Aidan, Liam, Natasha, Sarah. While you wait - the tea/coffee facilities, cakes & sweets - much appreciated too.
very friendly and great customer service
Always great service
I took my car for an a fast track brake fluid service which was done very quickly and my car was cleaned inside and out all in under 90 minutes as promised.
No issues acceptable outcome
Due to the above comments
The service checklist said the windscreen washer bottle had been checked and the item was ticked and coloured green. The day after the service the car warned me that the bottle needed refilling.
Every made simple and no issues with the process
Fast helpful service, immediate attention, treated as a highly valued customer
Service was booked at first available date which already was a three week wait. This was the 2nd January and the service advisor said that it was very busy. This should not matter for my scheduled service
Good communication and service from everyone I dealt with
Promised a car valuation and possible re-finance package. Never received it
Car serviced correctly. Paint scratches arising from the free valet were less impressive.
Service itself fine
Once you manage to get Baron's Camborne to answer the phone to book an appointment it does become easier. Due to past experience my wife and I now book our cars in for service via their Bedford facility.
Work done on time, car clean in and out.
Excellent experience, only thing to note on improvement would be for more regular contact with customers to update them - I went 36 hours after dropping my car without a call
All problems were fixed
Service was great - finished it ahead of time and even removed the spider from the car for me!
Service of the car was fine and as expected, attention to detail and communication from customer services was very poor. had already placed a complaint and have received a response, however there are still emails awaiting a response 13/12/17
Very helpful and efficient
Very patient, very attentive and I liked the fact that the courtesy car was a new one and a higher spec than my own.
The process of handing the car over and the pickup after the service, was executed in a professional and friendly manner. The work has always been completed within the timescales given and to the highest standards.
All items completed
very friendly and efficient
Great service and customer service
You failed to read and follow clear instructions regarding contacting me. This meant I received no information that my car needed to be kept overnight, until I returned to collect car, resulting in wasted 2 hour round trip and impact on work next day
My car was collected and taken for service by a very pleasant driver and returned after the service.
Excellent customer support
The arrangements for the work were made flawlessly and to suit me and on completion full explanations of the work were given and the problems fixed.
I was very satisfied!
Esy and qwick delivery good costume
Really glad I used the BMW centre I did, the team there are very professional and friendly.
The salesman new his job thoroughly was very very polite and convivial could not have wished for better service.
Helpful BMW team ready to help with any query
Your team was congenial and helpful and nothing was too much trouble.
Aaron was attentive and patient, and I have the perfect car for my needs
My sales rep (Adam Bonnett) was friendly, informative, patient, and kept me well informed as to the progress of my order. In addition, my car was built and delivered with expediency, and much earlier than originally anticipated.
Straight forward process and hassle free.
Adam has been really great to work with throughout the process, very efficient and personable, and provided an excellent service.
Everything was easy, no pressure, I got a great car at a great price.
Was fast accurate and what I expected
No nonsense service - emphasis on finding the right car for our needs. And putting up with kids & Basset Hound in the showroom
The suggested 11 - 12 week delivery time turned into 16 weeks, and the promised weekly update on schedule only happened once. I feel that we were spun a line on schedule to ensure a quick order, rather than a true min-max expectation.
Really friendly staff and great coffee! Kept updated with progress of car and easy to understand explanation of car features during handover.
Lovely staff, felt very well taken care of.