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As already advised. It's always a delight to take my car in for service. The staff treat you at if you were the most important person in the place. It's certainly a five star visit.
As above and all very stressful and upsetting and worst garage experience ever.
professional and always helpfull when i have had a problem
Easy to book in. Was given a courtesy car and my car was even given a clean.
sorting the problem took longer than I expected but was completed satisfactorily.
Smooth and easy simple process
No hassle experience
The service experience was absolutely excellent. I felt a valued customer and the issues were all promptly addressed. Liam Bambridge is a real credit to the team. Exceptional customer service provided by him. Thank you.
three tyres were removed and had 4 wheel aligning, on leaving Barons the tyre pressures were 2.1 on three wheels, the untouched one 2.4.. When I complained I was told that this was ok and not to worry. To me it shows a lack of attention to detail
I mentioned the lack of curtesy car above - they organised a hire car and were quite sympathetic. For the time being my car appears to be fixed
See above its impossible to get through to the Cambridge number
Easy and straightforward. No hard sell.
Only 2 service advisors and no one on the 90minute while you wait desk.
Had to chase and chase for a response to some work that needed doing; only resolved via a complaint
Courteous, knowledgeable and highly professional staff
My car needed 2 new rear tyres quoted at £340 each, I shopped around and found the same tyres £162 cheaper, when I said I would have the tyres fitted elsewhere the tyre price changed, still £36 dearer.
Issue has been solved as promised (faulty speakers). All good there.The only complain is: when I collected the car, there was black grease on my beige interiors. I noticed only when i arrived home, with all the bottom of my seat basically black!
See first question
car was collected at the agreed time, MOT'd and returned. It was a painless exercise for me.
Always so welcoming, knowledgable and helpful. They make buying cars fun!
Poor customer care No explanation No one pick phones for long times
I did not experience any issues with the process of having my car serviced.
As above, I expect better from BMW
The lady I spoke to was lovely, professional and very efficient.
The car was booked in for two days to get all the work done, but was advised to collect after a day and had to rebook another visit to get work completed.
No loan cars available (even before the 3 series recalls). Messed up the OSR wheel when changing the tyre.
Service completed on time and contacted when done. The was cleaned but not hoovered out that well, but it was ok so overall very satisfied
Car went in for a service, plus a coolant leak to be checked. The source of leak was found requiring additional parts. I was kept informed all the way through this process which involved an additional day with the car at Barons. Good service.
Service costs too high for such a little amount of work.
My problem resolved and Barons noticed a bulge on the sidewall of one tyre which was dangerous. They notified me of the danger and I had the tyre replaced at Blackcircles. I was not completely satisfied due to the excessive tyre quote from Barons
Booking was easy over the phone, you knew from the records what needed doing in addition to MOT, the key was checked for any problems (there were none) and the service was done to time
Diagnosed issue and gave car a quick clean. Nothing more or less.
Service department was a little disorganised and didn't call me when the car was ready. Car was cleaned but not very thoroughly. Otherwise service seemed fine.
Satisfied with work undertaken but sat nearly 1.5 hours waiting for work which I was told would be about 45 mins
All went according to plan
customer service was amazing, dealt with my problem very quickly and the complimentary car was was a bonus!
Costs for servicing not clear
Job was done on time, the service area is well presented.Particular mention to whoever cleans the cars - they did really good job.
BMW Cambridge is a very good dealership
Staff at Barons Cambridge were helpful and, once booked in, the service experience was fine. It's no hardship waiting 2-3 hours because the facilities are such that customers can work, drink coffee etc. However, see response to next question.
Efficient and nice loan car.
All good apart from.... For customers with a service pack, using it for the first time you must tell them when they book the service that you will not cover oil & filter change costs until the SIA says the service is due & not before. V frustrating!
Slight delay to initial collection but from collection to return, all went smoothly.
Both jobs done (service; re-fit summer wheels) in under two hours.
I was surprised it took nearly two weeks for this survey to come through
I booked my car in for an air con regas since it wasnt cooling the car. I was charged £99 to to be told that there were holes in the condensor that needed replacing at a charge of £720!
Not really happy. After servicing my windshield water spray stopped working.
My car had a fault just outside of warranty period and the work was carried out foc without me having to request it under the warranty. Made me feel like BMW cared about my future business which was appreciated.
Because of difficulties arranging booking in and inconsistent information
All arranged most conveniently for me
Seen on time very happy.
Kept up to date on all that was done
This is the first occasion I have experienced this but the valet was poor. It was nowhere near to quality of previous experience
Phone not answered on several occasions. Eventually left message to call back. Call back took 2 or 3 days
I was well looked after
The are not helping. Non cooperative and non courteous.
It is a pleasant place to visit and it makes one feel a bit special and valued as a customer
Friendly, attentive and knowledgeable service advisors.
only negative - slightly long wait and despite a request to look at a rust spot this didn't happen and needs to go back in for assessment.
Did servicing required in estimated time. Vehicle returned cleaned.
Very good, professional service. The facilities at Barons ware great also.
Service good, helpful and kept me informed
Staff great and excellent area to work while my car was being serviced
All timings and details were as explained
Did not deliver what was required
it was an ad blu top up. I dropped in and it was dealt with within the hour. Its easy to work in the showroom so no down time for me
I didnt get a phone call about an issue with my car until very late in the day, at which point it was too late to do anything about it so Ill have to make another trip to resolve. Also, the boot of my car was not vacuumed.
There were no issues.
So you might read comments below and act upon them.
Car booked in quickly, parts arrived on time & very friendly, helpful staff
It was a courtesy visit - no cost but puts your mind at rest
Staff were polite and efficient.
The car was serviced well and on time and the extra work recommended was completed quickly and well.
Partly as explained above, however following my service including an oil change, I had less oil in the car afterwards than before. Two calls later from me they resolved it quickly. Other issues with seats moved, switch positions moved etc etc.
Arrived at appointment time as arranged. After 1 hour I was informed that the part required was not available and would I like to wait for another 3 hours to sort. Had to go home. 40 mile round trip to be repeated later the same day. Poor service.
Pete and the team always very good.
Similar comments to above
Any question I have asked has been answered with a full explanation behind it. They have gone above and beyond other service departments.
It took 28-29 minutes to connect on the telephone to the BMW Service staff, this is unacceptably too long
Car had noise which was thought to be from exhaust. Rear box replaced. Noise still present. Rear wheel bearing replaced. Noise still present!Unimpressed
Nothing was too big or too small.
The ONLY issue was British Car Auctions not picking my previous car on the date agreed. Sorting the problem out seemed to me that BMW Finance and British Car Auctions placed the issue back to me to rearrange.
I found the showroom staff very professional and attentive compared to other dealerships I visited whilst purchasing a car. The overall feel in the showroom makes you feel like a valued customer. I felt like I was in a premium dealership.
It would have been 'Completely Satisfied' but the experience of dealing with British Car Auctions to collect the old car has been a nightmare!
Always friendly and helpful
Very convenient and accommodating to my needs (flexibility around delivery time)
Didnt like the fact that I had to pay a price increase when I ordered my car 3 mouths before the price went up
Everything was promised and on time.
all on time and went smoothly
Delivery tine for the car was longer than expected which was BMWs responsibility rather than the dealer
I was very pleased with the car and service I was given keeping me informed all the way though to getting my car
Paperwork was completed quickly, the car was presented well in a viewing bay and a useful explanation of key features given.
My experience regarding the purchase and delivery of my new car was excellent. The salesman was very affable, knowledgeable and helpful together with the technical genius chap who was very clued up on the technical workings of the car.