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Carried out health check as expected
The service itself was smooth and efficient. Staff was also good. The only point to improve is the car wash which was very bad. I'd expect more attention to the details. The washing was highlighted many times as a valuable bonus so I'd expect a bette
MOT completed on time. Comfortable waiting area and decent coffee
First service -
STAFF POLITE AND INFORMATIVE
service people wise was fantastic and car service copmpleted early including wash
Would have been much higher had i not had to wait over an hour for a lift home when i had been lead to believe this wait would be much shorter. I only live 3 mile distance from the garage.
Got the job done but wasn't covered by my Warranty ( was told it most likely would be ) so had to pay!
It took double the time to get the work completed from that quoted. Still have issue now that I asked to be fixed but have received no follow up call from service department. Communication to start with was poor until dealer principal got involved
The car developed a very annoying rattle, one I thought would be very difficult to diagnose. Firstly told they all sound like that , not acceptable , later told they had found the problem.
Did everything we had agreed upon.
service took longer than previously advised.
problem with my tyres solved, but I'm still not clear about some oddities with the computer communication about them.
Good communication and updates
The sales process was excellent (James d'Arcy) and a problem on handover was dealt with satisfactorily,
Quick, efficient and courteous service
See above general comments
Polite, friendly and a lovely atmosphere.
Everything went smooth and great
The service representative who dealt with my car was very patient and efficient - the issues turned out to be partly my responsibility and partly BMW's. He dealt with both in the correct and helpful way. The service at Barons, Cambridge was excellent
great customer service
As stated above
Comment as above. I frequently find service reception staff brusque and sometimes not pleasant to deal with. This was a simple routine service and the experience was fine
I was satisfied with the service, just disappointed with the inability to get my wheel repaired (see comment above).
I would have given Completely satisfied but parts were late arriving and one a door seal is the wrong type and does now not match the car.
They don't go out of their way to make the process as seamless as it should be for the high hourly rates they charge, see detailed comments above.
The standards of attitude and service at this dealership have plummeted since the ownership changed. The quality of service is now poor with very little eagerness to please or impress. Appearance and manner of staff has slipped below what is expected
The only thing that would have improved the service would have been a narrower time slot for collection of my car
cant fault the service given
Would have been 10/10 except the service counter staff seemed edgy and stressed.
People were lovely, everything was completed when you said it would be. I have experienced a better clean when I used to go to Murketts....car had drop lines down the side, not been vacuumed very well at all, no tyre black used.
Friendly knowledgeable staff and a great service waiting area
On time care was cleaned explained every thing that I needed to know
Please see above
I was satisfied until I got my phone bill which showed that when booking my car in, I was charged £10 premium rate for calling your number. Tel: 0844 3267249 I got this number from Batons Cambridge website. Service on car was excellent !
I responded to email from them no replyI called to book and system was down so booking confirmed next day for a weeks time only to be cancelled again the day before appointment
Everything done as said it would be
Very satisfied from booking the car in, to the communication of the work required on the car.
The issue was fixed and the person who served me was professional, friendly and very courteous.
I took my car for an MOT. One rear seat belt could not be tested due to the presence of a child's seat. Perhaps customers could be alerted to this in advance.
The service staff ( natasha) very friendly and helpful.
exceptional this time
No significant problems
The vehicle was collected and delivered as agreed. I received a video and full deatils following the service of the condition of my vehicle. The vehicle was returned washed and hoovered. The work and charges were fair.
Courteous personnel aligned with detailed explanations
Good service, team need to be a little more attentive rather than talk to each other about out of work items while you are waiting
Able to accurately diagnose and fix major fault in an efficient manner.
Firstly you refused to give me a curtesy car due to me being in a no fault car accident. Secondly I now have a vibration noise in my dashboard since the service.
As above, changed overall perception of Bmw customer service
You did what you said you would do. I always find it tiresome to wait at delivery and collection because you don't have enough staff to man the service desks efficiently.
All the staff I dealt with were very professional and helpful, but the cost just takes the shine off it.
I good job, well done to time
This was a brake down so not prebooked, so cars available that's fair, but of least tried to arrange one for a day later, so I was left with no car for 6 days
The staff at Barons that I met were all very friendly and pleasant. The showroom has a great atmosphere about it and is quite an enjoyable place to hang out in when waiting for a car in the service dept.
The process was good but the hire car was a bit disorganised
They wasted three different days to digonstic a wheel vibration causing by after market wheels which sold to me by Park lane BMW london.they cost me £1300 for changing the tyres and wheel balancing and alignment for no reason.
Very professional booking in and collection etc although no loan cars available for months and no where to park when you get there. Plus had to return to get Service Book stamped which was annoying as they are not that local.
Fast helpful service with minimum delay
Generally very good service. Especially from Natasha Ellis. However a lack of certainty over delivery of parts and a lack of loan cars marred my experience.
On time and all completed satisfactorily
I booked on line and was given a date and time and confirmed it with a Barons represntative. I then recieved an email for a different date. I reconfirmed the first date. Arrived for the service was told it was booked for the other date. Had to wait
It was all very straightforward to get done. Only minor hiccup was no loan car available, but a rental was arranged for me.
Great people, nice environment, reliable service. Will be even better when building works complete.
The service and people were excellent, but the coffee was awful. They should ask Sytner in Oldbury what coffee they use!
Booking-in was a little slow.
Faults were not resolved. Aircon smell & Clocking noise after 3rd visit is still the same despite BMW servcie agent confirming that for a 2nd time they had replaced locks?! Liam Bambridge also did not respond to 4 emails/3 tel messages.
outstanding service throughout
Easy to book, friendly and service occurred and car returned exactly within promised timelines
simple to book pleasant to deal with and very attentive as I waited for the service to be completed
They offered me a convenient time slot which allowed me to wait until my car had it's MOT done, then it was nicely washed and cleaned inside.
The whole team are excellent
Top notch service from start to finish. No hidden extras and picked car up immaculate. Car was spotless inside and out and drove like a dream. Have had many BMW services and this was the best all round by far. Thanks you
Easy booking. Car serviced on time and within the expected time frame.
Job completed promptly with good customer service.
Their communication skills are hopeless
Very helpful very friendly made to feel welcome
Laboured booking in process. Service booked by telephone call. Visited premises well before service date and asked for mot to be carried out on same day as service. This was OK but not the booking in of 2 suspected faults. This had to be on the day!!
diagnosed the problem and remedied it
Car was dropped off at 7:30, requested to be available at 2:00 or to receive a call. Turned up at 3 but car wasn't ready. Loan vehicle was arranged. arrived at 7:30 next day. Paperwork couldn't be found. Still no paperwork or report fron service
Efficient service carried out on my car. Telephoned when it was ready and lent me a courtesy car. What more could one ask for?
MOT + Cleaning 1.5hrs. At 2 hr point I asked where my car was. We did the paper work & I was told they were just cleaning the car. 30mins later I was handed my keys but when I got outside the car had not been cleaned. 2.5hrs just for MOT unacceptable
The dealer highlighted issues post service, one of which related to an error by one of their technicians when the car had new breaks a while ago. I was promised a call the following Monday to sort it and still haven't heard anything!
Dealing with paying off finance on trade in car caused me a lot of hassle
Car not finished on time, no sense of urgency
Dealership undergoing renovation, so some issues; queuing was disorganised due to this. Repair carried out quite slow, given it was simple. I'd pre-ordered part, but nearly iddn't get the repair as they had forgot it. Not as good as it has been.
Easy to book, quick to get an appointment, helpful and polite on arrival and facilities available allowed me to work whilst I waited which meant there was no impact to my day. Not overpriced and feel happy knowing my car's in good hands.
I arrived at the dealership at 8.10am to find several customers waiting to book their cars in for service. I waited my turn in the queue and it was a further 30 minutes before I was attended to. I eventually left the building at 8.50am.
Very friendly service
The salesman kept us well informed during the process .
After being involved in a road traffic accident Mohammed Elharrack and the team at Cambourne really looked after me and ensured that I got my new car with the same specs as the last. Mohammed was very efficient in assisting me to sort out the finance
Staff were helpful and assisted a every stage of the process. Also i was kept informed of my vehicles progress from order to delivery.
Neal Witchard was very friendly and helpful and answered all questions I had.
Fast efficient service.. kept me informed
Friendly, efficient service.
From the first conversation I had with Ben to my pick up day, he was nothing but professional, straight forward and extremely thorough. A very nice chap to deal with, and would 100% buy another car from him in the future!
Ben Bryan was easy to contact (even at unusual hours) and always very responsive to questions. Car was prepared for the date agreed and even delivered to me at home when I couldn't get back in time to pick it up during dealership hours.
Had to wait a long time for car to arrive.
As aboveNick Jones was outstanding!
Great service. Everything happened as I was told it would.
Straightforward and efficient
Apart from a communication breakdown caused by a Saleman leaving evryti g went well. In retrospect I wish he had taken me through the optional extras available on the car though before I ordered it.
They treated me so well and looked after me
Excellent service and support
Everything was really quick and straight forward and the staff made it a really pleasant experience.
Neal Witchard was professional, pleasant and helpful throughout process
Although BMW let us down with a recall and delay the branch and salesman did a good job
This couldn't have been better, Ben has been an absolute super star and made the experience smooth and fun. He really took the time to make sure I was super satisfied - you have a rock star there!
Excellent and responsive service
sales rep was first class and the price was very good
I received a very professional and personal service and always felt my views were being taken into account. Even though I had to wait because of the model upgrade by BMW I was kept informed by my dealer which was very important to me.
Great customer service, excellent communication throughout, couldn't be happier with the car!!
Adam's a great guy. Coffee is always amazing. Response to emails and phone messages from the Centre at times seemed disorganized.
A highly personalised experience with excellent all round customer support
Nick my sales guy was very helpful. During the wait he was promoted & a lovely lady Nikki took over. Both were amazing friendly & a credit to the team at barons Cambridge