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Very professional booking in and collection etc although no loan cars available for months and no where to park when you get there. Plus had to return to get Service Book stamped which was annoying as they are not that local.
Fast helpful service with minimum delay
Generally very good service. Especially from Natasha Ellis. However a lack of certainty over delivery of parts and a lack of loan cars marred my experience.
On time and all completed satisfactorily
I booked on line and was given a date and time and confirmed it with a Barons represntative. I then recieved an email for a different date. I reconfirmed the first date. Arrived for the service was told it was booked for the other date. Had to wait
It was all very straightforward to get done. Only minor hiccup was no loan car available, but a rental was arranged for me.
Booking-in was a little slow.
Great people, nice environment, reliable service. Will be even better when building works complete.
The service and people were excellent, but the coffee was awful. They should ask Sytner in Oldbury what coffee they use!
Faults were not resolved. Aircon smell & Clocking noise after 3rd visit is still the same despite BMW servcie agent confirming that for a 2nd time they had replaced locks?! Liam Bambridge also did not respond to 4 emails/3 tel messages.
outstanding service throughout
Easy to book, friendly and service occurred and car returned exactly within promised timelines
simple to book pleasant to deal with and very attentive as I waited for the service to be completed
The whole team are excellent
They offered me a convenient time slot which allowed me to wait until my car had it's MOT done, then it was nicely washed and cleaned inside.
Top notch service from start to finish. No hidden extras and picked car up immaculate. Car was spotless inside and out and drove like a dream. Have had many BMW services and this was the best all round by far. Thanks you
Job completed promptly with good customer service.
Easy booking. Car serviced on time and within the expected time frame.
Their communication skills are hopeless
diagnosed the problem and remedied it
Car was dropped off at 7:30, requested to be available at 2:00 or to receive a call. Turned up at 3 but car wasn't ready. Loan vehicle was arranged. arrived at 7:30 next day. Paperwork couldn't be found. Still no paperwork or report fron service
Very helpful very friendly made to feel welcome
Laboured booking in process. Service booked by telephone call. Visited premises well before service date and asked for mot to be carried out on same day as service. This was OK but not the booking in of 2 suspected faults. This had to be on the day!!
Efficient service carried out on my car. Telephoned when it was ready and lent me a courtesy car. What more could one ask for?
MOT + Cleaning 1.5hrs. At 2 hr point I asked where my car was. We did the paper work & I was told they were just cleaning the car. 30mins later I was handed my keys but when I got outside the car had not been cleaned. 2.5hrs just for MOT unacceptable
Car not finished on time, no sense of urgency
Dealing with paying off finance on trade in car caused me a lot of hassle
The dealer highlighted issues post service, one of which related to an error by one of their technicians when the car had new breaks a while ago. I was promised a call the following Monday to sort it and still haven't heard anything!
Easy to book, quick to get an appointment, helpful and polite on arrival and facilities available allowed me to work whilst I waited which meant there was no impact to my day. Not overpriced and feel happy knowing my car's in good hands.
Dealership undergoing renovation, so some issues; queuing was disorganised due to this. Repair carried out quite slow, given it was simple. I'd pre-ordered part, but nearly iddn't get the repair as they had forgot it. Not as good as it has been.
I arrived at the dealership at 8.10am to find several customers waiting to book their cars in for service. I waited my turn in the queue and it was a further 30 minutes before I was attended to. I eventually left the building at 8.50am.
Service personnel were friendly and professional despite the inconvenience of major refurbishment work in progress
Staff are friendly and expressed concern with my problems
Service was ok in the show room, nothing out of the ordinary. Disappointed to receive a health check video that says front wheels buckled - not mentioned when car collected.Disappointed the wheels are of a standard that they have buckled so quickly
Yet again, lack of clarity on pricing and forgetting to include all details on quotation. A common issue I have experienced over the years. This time, forgetting to add vat to the price quoted to customer when asked what the total price was
Friendly and professional service. All was done in the highest standard and explained to me. Rented car arrange for me. Car was cleaned before collection
Attentive staff, good waiting facilities, completed in the time indicated when booked in.
I arranged - month in advance - for my car to be picked up at a certain time. I was told, day before service, this was not possible. I informed the dealer -month in advance - that a wing mirror needed replacing, was told would be ordered. It wasn't.
Everything completed on time, good place to work and wait.
I was treated with courtesy, speed and respect
Kept informed by helpful staff
Every thing done straight way
They went out of their way to meet our needs i.e. Loan car etc.
Sarah Moore was very helpful, accommodating and provided me with complete confidence
Service was efficient. The lost star is because the service area was hard to find (the area is being renovated and the service area has moved) and I had a long wait to be seen.
Friendly staff who treated me as a person, not a job number. Responsive. Quick to fix the problem. Added extras like cleaning the car.
Late picking up the car and dropping it off but a good service, we are still waiting for the brake and light price to be sent over by email ?
Work done satisfactorily. Staff pleasant. Car nicely cleaned.
The repair carried out quicker than I had expected. Only glitch is that in the computer re-programming all the radio pre-sets are lost and I am idiotic at putting this data back.
Quick service to have Adblue topped up. Free car wash a bonus!
Wheels were not fitted correctly
Job done efficiently
Keep informed of progress with problem although it took a month for fix to be delivered.
Waited for car whilst MOT and service carried out. Good communication and car was returned cleaned. Very friendly and efficient service staff throughout the garage.
It was only for an MOT - so not very testing
I appreciate that my car could be picked up & returned after servicing. Staff very helpful & friendly.
Good communication throughout.Express service worked very well
Phone not answered in person at Elms---automated switchboard put me through to a booking service not based at Cambourn. EXCELLENT customer service advisor Sarah Moore was extremely efficient and helpful. Oil splashes and messy engine area were poor
Booking for a suitable date was easy, I was informed when the work was completed (well ahead of the expected time) and the car was nice and clean.
Service was as scheduled. Pleasant staff
All great and professional
Trouble free swift experience
Service completed on time.
Good communications, car left in good condition, hire car ran smoothly, very good personal care when at showroom. Only fault was that my steering wheel position had been radically altered and I did not realise till on a motorway and speedo invisible
Courteous efficient service.
Staff very welcoming and the company gives a first class service.
All round excellent service
Very convenient and professional fromStart to finish.
A friendly and professional reception, made comfortable whilst I waited. I received a video of the MOT from the service engineer and the car was cleaned prior to receiving it back.
On time clean car on return
They were reliable and accommodating, friendly and professional.
A quote for extra work was provided and accepted and the work carried out as quoted with no escalation of cost
Although not booked in for a waiting service, the service was completed promptly. Service was very friendly. The only negative was that the complimentary car wash wasn't carried out very well.
Great service. Able to wait while mot was carried out.
There was one issue in that the first time I had to use the w/screen wipers there was no water. On checking at home; bonnet up they work, bonnet down they don't. Somehow or other, the pipework was kinking which it didn't do before the service
Everything was done as expected and quicker.
Had a timed slot and this worked well for me.
From the time I phoned Elms to explain the problem I was having with my Z4, to when I collected it, I received excellent customer service from the service team.
All very straightforward, including external hire car arranged by Elms. The video inspection of the car, emailed to show the problem, was very useful.
Service team (sarah etc) great - i had a weird call from Jake (which i now realise was just a sales call, he started saying "we are looking to increase our convertible stock & wonder if you thought of selling car"...he promised to get back but didn't
The service team did seem to be rather more busy than usual,lack of staff?
Excellent service from everyone involved
Despite being pre booked, BMW had failed to get relevant authorisation for work, subsequently delaying completion and resulting in a two days without car.
Done on time in pleasant surroundings with a nice email video link.
Although BMW let us down with a recall and delay the branch and salesman did a good job
This couldn't have been better, Ben has been an absolute super star and made the experience smooth and fun. He really took the time to make sure I was super satisfied - you have a rock star there!
Excellent and responsive service
sales rep was first class and the price was very good
A highly personalised experience with excellent all round customer support
I received a very professional and personal service and always felt my views were being taken into account. Even though I had to wait because of the model upgrade by BMW I was kept informed by my dealer which was very important to me.
Great customer service, excellent communication throughout, couldn't be happier with the car!!
Adam's a great guy. Coffee is always amazing. Response to emails and phone messages from the Centre at times seemed disorganized.
Nick my sales guy was very helpful. During the wait he was promoted & a lovely lady Nikki took over. Both were amazing friendly & a credit to the team at barons Cambridge
Very helpful team and excellent customer care
The process was friendly and helpful from start to finish, with no pressure to buy and nothing to much trouble
Everything was handled with great efficiency and I always felt that my interests and satisfaction were given the highest of priorities. It really has been first class service.
I am extremely happy! I came to BMW to buy BMW 3 series and I ended up with buying 5 series, because the deal I received was affordable! I have also received a very quick delivery, what made me very happy :) Ben is fantastic!
Placing the order was easy and a pleasant experience
This is the 2nd time I've done the survey!!! Everything was good
No delays, professional people, kind and supportive.
Ben was extremely helpful, friendly and knowledgable. Listened to my requests, then delivered.
The Sales Staff, especially Ben Bryan were very friendly and helpful and at all times and ensured that throughout the discussions I was informed of all the available choices
I don't need the 250 characters in this answer to say, this is the forth new B M W I have purchased from Elms and the experience just gets better.
Was really good to be lent a car for the day to see how I got on with it, much better idea than a simple test drive.
I got exulent service.
Excellent friendly and professional service
Well, I can't give you completely satisfied because there were many things I would have liked explaining on the day. I then had to drive back to BMW another day for a tutorial. Can you tell me the precise type of petrol I should fill,up with.
All went smoothly and car arrived as promised
Helpful people, good communication, good price, good car
Excellent support from Richard. All questions I asked were answered promptly - nothing was too much trouble
Super service and great staff who are very customer focused. No over selling, really focused on getting the right solution and went over and above to help including the finance team.
I don't normally participate in these surveys but I did so in this case because of the outstanding service I received from Nick at Elms BMW
Excellent service from Ben Bryan keeping me informed of progress and answering questions I had. The whole process was very easy and enjoyable
His attention to detail and customer care
Outstanding service, advice and explanations. Thank you Ben!
It was special and well organised and a very nice experience and suprise. Our sales exec Richard was enthusiastic and helped make picking up our car an occasion
From first enquiry to car collection the service was attentive, polite, timely and felt team were there for me.
Really good service from the sales contact (Richard Lemon). He was proactive, interested and engaged and answered all my questions and queries. The deal we agreed was fair and attractive and the after sales service has been superb too.
Never can be 100% satisfied always room for improvement.