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ABOUT BARONS CAMBRIDGE.

Find out more about what we do and our team.

Meet the team

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Kevin Appleton

Head of Business

Charles Aylard

BMW General Sales Manager
  • Department BMW

James White

BMW New Car Sales Controller
  • Department BMW

Paul Robinson

BMW Used Car Manager
  • Department BMW

Nick Murphy

BMW Business Manager

Aidan Smith

BMW Product Genius
  • Department BMW

Alan Shutt

Local Business Development Manager
  • Department BMW

Anthony Murphy

Local Business Development Manager

James Farrow

Corporate Assistant
  • Department BMW

James D'Arcy

Sales Executive & Motability Specialist
  • Department BMW

Jake Cummings

Sales Executive
  • Department BMW

Mohammed Elharrak

Sales Executive & Motability Specialist
  • Department BMW

Aaron Pettican

Sales Executive
  • Department BMW

Adam Bonnett

Sales Executive
  • Department BMW

Will Giles

BMW Sales Executive
  • Department BMW

Ben Bryan

BMW Sales Executive
  • Department BMW

Robin Angell

BMW Sales Executive

Steph Thompson

BMW Sales Executive

Darren Lumley

BMW Used Car Sales Executive

David Hall

Aftersales Manager
  • Department Aftersales

Peter Speechley-Grove

Service Manager
  • Department Aftersales

Andy Toseland

Workshop Controller
  • Department Aftersales

Nick Bell

Parts Manager

Sarah Moore

Service Advisor
  • Department Aftersales

Liam Bambridge

Service Advisor
  • Department Aftersales

Will Horner

Service Advisor

Donna Knight

Call Hub Executive
  • Department BMW

Charlotte Rowland

Retention Specialist

Mandy Taylor

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The Sales executive who deals with me, Alan Shutt made sure I was being taken care of. I liked the one-to-one experience.

Service

job was done in a timely manner and car valeted

Service

Once through. Helpful and responsive. Explained investigations and solutions to two problems. Sorted rapidly.

Service

prompt attention at service department , Knowledgeable Technician who spent time discussing the problem to diagnose the fault . On completion of repair again prompt attention by service department who ran through the repairs .

Service

Jake Cummings

Service

Service was completed quickly and as I chose not to stay on site, I was kept up to date throughout the day as to how things were proceeding.

Service

Had to leave the car for two days which was unexpected. This was due to being notified of the defect at 4.00 pm having dropped the car off at 8.00 am that same day.

Service

Perfectly happy but I had agreed on the phone that I would arrive at 10.30 and when I arrived at 10.10 was told that the booking had been made for 9am. The car was cleaned inside but not the boot. So not perfect, but certainly pretty good.

Service

once service booked no issues but again very expensive to maintain.

Service

Because Tom failed to send the promised estimate of repairs so I had to go elsewhere to get the job done.

Service

Nice environment. Use of curtesy car.

Service

efficient collect and deliver and work carried out as agreed

Service

Service took a bit longer than they had initially told me over the phone.Internet in the waiting area was not working.Fewer refreshments available compared with prior visit

Service

For the reasons given above. Not 5 stars as we have had some less than satisfactory experiences with the parts dept

Service

Service itself was fine, but booking was difficult. Didn't work online, never received callback, and getting through took over 20 minutes on the 3rd attempt.

Service

Service was very good

Service

Charlie and his team are truly outstanding and we’re very helpful and kind during this service

Service

Friendly and efficient staff who wanted to please.

Service

Quick, high quality service, easy to arrange appointments and good reminder service.

Service

Hard to get phone calls answered, wasn't told of tyre defect until collection but once in dealership service and facilities good and can do attitude. So mixed overall.

Service

Service desk team were very efficient and knowledgeable and looked after me very well. They explained what was going to and later what had happened (service wise). Very friendly and made sure I was happy.

Service

The service at Barons BMW Cambridge was excellent. I had a Fast Lane Service arranged for 2 days after I called for an appointment. Service open early (7.30am) but I arrived at 7.10 and they saw me straight away. As promised the service and car wash

Service

Staff were friendly, could not do enough to be supporting and make the process as streamlined and straightforward as possible

Service

Speed in checking tyres (i.e. my request)

Service

I booked 2 months in advance to have my car collected and returned to me. I was advised that my car would be collected between 8-11am. At just before 11am I chased, and was advised this would b3 looked into. I then chased Barons separately a

Service

Managed issue professionally

Service

As above. Fault with auto-engine stop reported when booked, but information seemed not to be passed on. Also details about car collection (location of key) given day before not passed on to driver. General lack of communication.

Service

Work was completed in a timely manner. They found something wrong but did not push me to have the work done which made me feel more at ease.

Service

Very friendly and helpful

Service

Everything straight forward. Service assistant, Denise, excellent in keeping me informed on progress

Service

As already advised. It's always a delight to take my car in for service. The staff treat you at if you were the most important person in the place. It's certainly a five star visit.

Service

As above and all very stressful and upsetting and worst garage experience ever.

Service

Not interested

Service

professional and always helpfull when i have had a problem

Service

Easy to book in. Was given a courtesy car and my car was even given a clean.

Service

sorting the problem took longer than I expected but was completed satisfactorily.

Service

Adam and his finance man were superb

Sales

What a fantastic level of service from everyone that we came into contact with at the BMW centre from our initial greeting at reception, through the sales process to final collection of the car.It was a pleasurable experience every time we went in.

Sales

A real credit to BMW - simply outstanding

Sales

Confident in service provided by Ben Bryan

Sales

Staff were friendly and efficient and everything went well.

Sales

Ben was extremely helpful and friendly throughout the whole process, always on hand to answer queries when necessary and wasn't too 'sales' whilst still fulfilling all of the necessary requirements! I would happily buy from Ben again.

Sales

A great product with a friendly efficient service

Sales

Both the Sales Exec and Finance Managers were highly professional and customer friendly

Sales

My only complaint was not to do with the dealership but with BMW itself that kept changing the BMW Individual leather options thus preventing my purchase on two occasions.