Loading...

ABOUT BARONS CAMBRIDGE.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Kevin Appleton

Head of Business

Charles Aylard

BMW General Sales Manager
  • Department BMW

James White

BMW New Car Sales Controller
  • Department BMW

Paul Robinson

BMW Used Car Manager
  • Department BMW

Aidan Smith

BMW Product Genius
  • Department BMW

Alan Shutt

Local Business Development Manager
  • Department BMW

Anthony Murphy

Local Business Development Manager

James D'Arcy

Sales Executive & Motability Specialist
  • Department BMW

Jake Cummings

Sales Executive
  • Department BMW

Mohammed Elharrak

Sales Executive & Motability Specialist
  • Department BMW

Adam Bonnett

Sales Executive
  • Department BMW

Will Giles

BMW Sales Executive
  • Department BMW

Robin Angell

BMW Sales Executive

Steph Johnson

BMW Sales Executive

Darren Lumley

BMW Used Car Sales Executive

David Hall

Aftersales Manager
  • Department Aftersales

Peter Speechley-Grove

Service Manager
  • Department Aftersales

Andy Toseland

Workshop Controller
  • Department Aftersales

Nick Bell

Parts Manager

Sarah Moore

Service Advisor
  • Department Aftersales

Liam Bambridge

Service Advisor
  • Department Aftersales

Will Horner

Service Advisor

Charlotte Rowland

Retention Specialist

Mandy Taylor

Receptionist

Rebecca Hunneyball

Receptionist

James Trillwood

BMW Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I thought the video you sent me was a bit imcomplete

Service

The service given from members of staff has been excellent.

Service

No one ever answers the phone. When it's answered, no one ever gets back to you. I'm constantly chasing the service department. I was told there was a problem with this and that this was being looked into.That was months ago and it's still a problem.

Service

There’s an error registered on the key reader that I’m aware of , I believed the error would taken into consideration and included but it was not :(

Service

I’ve lost 5 weeks off my MOT due to the company’s you’re using for bookings.I even queried the date because I thought it was too early and was told the booking was okay. Very disappointed.

Service

Routine and consumable service items are fine but it's difficult to understand what a fault will cost even once it has been diagnosed

Service

See above, where there are more characters available to type the response.

Service

Work took longer than expected due to not starting until I had already been waiting half an hour.I appreciated the car being washed but it wasn't done particularly well and was still wet in places when the car was said to be ready

Service

The service was carried out as described and the car returned clean.

Service

Very quick and helpful

Service

Fine

Service

Work carried out promptly and completed within a reasonable time frame that was pre-advised

Service

Barons did well with the service and customer handling and the staff was courteous too. But it was a nightmare getting through the contact centre. The gear issue, the car developed took a few visits to get rectified.

Service

The BMW Emergency Service was excellent. However, the communication on progress was very poor. It took at least 5 follow up phone calls from the customer over 2 days before anyone called to inform us of progress with the repair.

Service

I had great difficulty in arranging service for my 3 series and also my wife's Mini.I got through to a call centre and was promised a call back a number of times . It took a week to arrange the services. Very disappointing for BMW.

Service

Good customer service, kept me informed on progress, diagnostics and negotiations.

Service

Told there was a keydrop only to find there was not, after wasting an hour looking. So had to make an extra journey the following morning to drop off keys

Service

Did good job in the timescale required and kept me informed...convenient and quick.

Service

Fast efficient service. Good communication

Service

Attention on the day was first class. However it took 2 months to get to that point for the minor warranty repairs.

Service

car returned serviced and repaired. car pick up and drop off appreciated

Service

The car was ready when they said it would be. I was advised what the cost would before hand.

Service

All matters were dealt with very well from booking to waiting time to service quality to price.

Service

The whole interaction of getting my vehicle put right was effortless and dealt with as quickly as I could have wished for. Staff were helpful at all stages resulting in the whole process being slick and professional.

Service

Costs completely different to those quoted on the telephone when booking, so expectations were not met. Over £1000 for a service, even with front discs and pads - I only agreed in order to keep the full BMW service history for future sale.

Service

Friendly customer focus

Service

No problems with the service this time

Service

I was well looked after especially by Charlie Aylard and Will on the service desk. The technician who came out to test drive the car understood exactly what I was trying to describe, first time I didn’t feel silly when in a garage!

Service

Booking in was painful, kept on hold for ages. Once booked in everything was perfect, no complaints at all.

Service

Did exactly what was required in the time given nice clean showroom with excellent amenities

Service

I paid for a service package, but there was no record of this in branch so I had to pay again when the service was done - over £500.

Service

The process to book a service was painful - once at Barons everything went well (hence not the worst rating).

Service

There were no hidden extras and the staff were polite at all times

Service

All very efficient etc... Only small improvement could have been to send updates on progress, rather than me having to go to service desk to ask. Minor point though.

Service

Work still in progress, hard to judge until complete which is why I didn’t want to complete the survey just yet.

Service

All the work was completed and they kept me updated with everything that needed to be done which was very good. Only problem was that a courtesy car / lift to work service wasn't available

Service

The feeling of knowing you own a quality car starts the moment you walk into the dealership. Smiling, smartly dressed and helpful staff make you feel welcome, and I was able to book my car in within a week for the work it needed.

Service

Staff were friendly, polite and efficient.Environment was pleasant and the coffee and croissant were most welcome.

Service

Booking process not responsive, too long to respond to phone enquiry

Service

Excellent service. Only a 9 as made to wait on arrival (very busy) and brake pads seemed a bit pricy. But overall very very good.

Service

The service was completed on time and the car was cleaned really well.

Service

Work performed on car was as described, on time and nicely cleanedUnfortunately no courtesy car available

Service

Car is running perfectly after extensive engine work

Service

Told me what they were going to do and did it! Straight talking backed up by facts in a friendly and professional manner

Service

It was excellent service

Service

Very good customer service experience.

Service

Having to take car back to fix problem discussed at last two visits

Service

Was phoned at the end of the day just assetting off to collect it saying it had just had its inspection and the brake pads needed attention. This call should have been made much earlier.Tyre valve was not quoted for and was very expensive (£25!).

Service

Same as above

Service

Wrong code on worksheet for our service plus package and was told I had to pay for new wipers! However excellent gentleman on the service desk when we went to pick the car up soon put that right and changed the wipers, first new set. Thank you Peter

Service

car booked in and handled smoothly

Service

Always treated very well. Just a shame I have to make so many trips and there never seems to be any courtesy cars available which is slightly worrying.

Service

Good experience for both service items. Doesn't get 100% as second appointment was a "while you wait" and had the expectation it would take 40 minutes. It took over 90 minutes...

Service

Quick, efficient service. Car was collected and returned washed & cleaned.

Service

Service staff are very helpful/professional and friendly, making the experience very customer satisfying.

Service

Polite efficient staff on check in and check out. Work to cars carried out efficiently and in time stated and car returned in a very clean state.

Service

I don't feel that the staff at Baron's are particularly helpful. They can appear dismissive and sometimes condescending. This is in stark contrast to sales staff who are very helpful. Communication also poor, no update phone calls for example

Service

Staff was rude and did not show any care. My problem is still there after 3 weeks.

Service

further update on progress would have been great

Service

No complaints and I had a courtesy car

Service

As above. Also did not receive promised call to say when work would be complete so I could negotiate the A14 from Newmarket (roadworks both ways around Cambridge) in time to pick up my car before branch closed. Had to travel back following morning.

Service

everything worked smoothly on the day

Service

From confirming the appointment by text and email, quoting the price, expecting me on the day, and calling me when my car was ready - all excellent!Finally, the service was great value, one of my friends was very surprised at the cost!

Service

No. It was the delay in getting booked in especially as the mot was running out

Service

.

Service

Completely satisfied, all work was carried out as requested, and good communication when the car was ready for collection.

Service

As above although garage were brilliant and offered 7.00 an appt to get me back on road

Service

Engine service completed but they had no pollen filters in stock, so car will have to go back a second time.

Service

Poor experience arranging service booking (see above)Quotation for bodywork repair didn't materialise even after chasing on the day. I was told it would be posted to me. It has never arrived so will go elsewhere.

Service

Due to having to call to find out the status of my vehcle. Also not having my call returned.

Service

car was cleaned but it wasn't the best clean. We also asked for a fault to be looked into (rattle/squeak on the steering column), when collecting the car no one could confirm whether this fault had been checked, it hadnt as it still remains.

Service

Peter is the only person that even returns phone calls. Hire more Peters

Service

Bought the 240i there and had the M Sport difusser fitted by them. I was given a good deal and at all times they satisfied any questions i wanted answersd.

Service

Appointments availability, service, car wash included, nice waiting area.

Service

Prompt and friendly service, good value

Service

All info given to me so that I can understand it

Service

There was a long queue to check the car in for service, but everything else was great.

Service

Very helpful

Service

Would have been a 5 star but my next device indicator was not reset which results in me having to take it back which is a 2hr round trip

Service

Service personnel on day of service no problem.

Service

Nothing is too much trouble

Service

Staff spent time with me identifying fault.

Service

I wasn't informed a service was due and had to call the dealer myself. When I arrived I wasn't informed it was an "all day" thing. They had no courtesy cars available. Luckily they were able to organise it in 2 hours

Service

Service carried out efficiently. Showroom pleasant environment to wait in. I didn't think the car was washed particularly well. I was surprised they didn't have memory stick in stock to update the satnav, and 2 weeks later I'm still waiting.....

Service

See previous comment. Was very satisfied! Completed what I would expect of them. Please see comment below. Unhappy that survey process will not accept my score of "4".

Service

serive +MoT carried out without any issueHeadlight sensor issue NOT resloved

Service

Had to chase status of vehicle myself

Service

Using the collect and return system meant that communication was by phone. Good service documents were returned with the car. An email follow up to me was good, but didn't have the attached video, when I queried this there was no reply.

Service

The Sales executive who deals with me, Alan Shutt made sure I was being taken care of. I liked the one-to-one experience.

Service

job was done in a timely manner and car valeted

Service

Jake Cummings

Service

Once through. Helpful and responsive. Explained investigations and solutions to two problems. Sorted rapidly.

Service

prompt attention at service department , Knowledgeable Technician who spent time discussing the problem to diagnose the fault . On completion of repair again prompt attention by service department who ran through the repairs .

Service

Service was completed quickly and as I chose not to stay on site, I was kept up to date throughout the day as to how things were proceeding.

Service

Had to leave the car for two days which was unexpected. This was due to being notified of the defect at 4.00 pm having dropped the car off at 8.00 am that same day.

Service

Perfectly happy but I had agreed on the phone that I would arrive at 10.30 and when I arrived at 10.10 was told that the booking had been made for 9am. The car was cleaned inside but not the boot. So not perfect, but certainly pretty good.

Service

Because Tom failed to send the promised estimate of repairs so I had to go elsewhere to get the job done.

Service

once service booked no issues but again very expensive to maintain.

Service

Nice environment. Use of curtesy car.

Service

efficient collect and deliver and work carried out as agreed

Service

Everyone is always attentive, friendly and welcoming.

Sales

Made to feel very special

Sales

Tyre fault on new car meant having to return to dealer within a week of collection

Sales

My vehicle arrived before schedule with support and assistance from the sales centre

Sales

Helped get me the car I wanted, when other dealers closer to me couldn’t

Sales

Very helpful staff

Sales

From start to finish It is clear to see just how professional and dedicated to customer sales the team is. Ensuring I have someone named to talk to whilst my sales executive went away was very satisfying even though he was not needed,

Sales

Completely satisfied.

Sales

all ran as it should

Sales

Everything was fast and efficient and handled by knowledgeable staff. I did not feel under any pressure at any time.

Sales

Difficult to fault

Sales

Excellent customer service, really good aftercare so far

Sales

On handover day, Mo was waiting at reception with a big smile, what else could you ask for? My 530i looked amazing, it brought a tear to my eye. A big thank you to Mo and Barons BMW.

Sales

Would have scored higher, but had a dent on a fold that needed repairing, so delayed the delivery a few days!

Sales

Outstanding service and attention

Sales

Small problem rectified relatively painlessly post-purchase

Sales

Because of the attractiveness of the premises as a first contact with the brand, then the efficiency of the staff, and of course the pleasure of driving our new X3

Sales

Time frame from inquiry to delivery was spot on. No hard sell, time to reflect.

Sales

Very similar reasons as for the response to question 1.

Sales

great car, great service

Sales

Everything went very well on the day

Sales

Professional, flexible and understanding.

Sales

Very happy with the process and service

Sales

Show room was very wheelchair friendly. All staff happy and friendly. Clean well laid out.

Sales

Adam and his finance man were superb

Sales

What a fantastic level of service from everyone that we came into contact with at the BMW centre from our initial greeting at reception, through the sales process to final collection of the car.It was a pleasurable experience every time we went in.

Sales

A real credit to BMW - simply outstanding

Sales

Confident in service provided by Ben Bryan