No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
I had been told that my sit and wait appointment would only be an hour and a half, it ended up being 3 hours.It was only when I chased the service department that they then explained why. I had been waiting and no one had the decency to tell me.
Barons Cambridge always deliver. Great team.
Very professional experience but that's what I'd expect given the amount that I'm paying.
Servicing was excellent, although the service log in the car hasn't updated.
I have always been well received by all the staff and made to feel special
Wasted time and expensive prices.
Lovely people, listened to customer to understand the symptoms, provided diagnostic mini video to show the failure.
Poor service.only helpful person was receptionist. Charlie who came to get keys didn't bother introducing himself. I had to ask. Car had been left for evaluation for 3 days. Given keys & told it would be where I left it. It hadn't even been washed.
Liam Bambridge was amazing but without him the score would be very low.
Couldn't get a loan vehicle Reception a bit frosty to commence with
Because it was good service.
Treated well, breakfast bar is good idea. Not cheap for what is just an oil service though.
Quite quick for the service, and a comfortable waiting area with hot drinks. Wifi an advantage so I could get on with work. It would have been a "Completely satisfied" if pastries and biscuits were available.
Hire car was provided, but I had enterprise ring me the following day of returning the vehicle asking me when I handed back the hire car as they had only been informed I had returned it on the following morning. Due to this, I had to get reimbursed.
When I book the car in I told your operative the problem. And what the car was saying on the display. You didn't have the part in to fix my car ?
Friendly staff (Sam and Liam) with excellent product knowledge and took time to negotiate a goodwill payment from BMW on my behalf.
Excellent service and last minute courtesy car arranged
No particular problems, but could have been cheaper...
The person dealing with me, (Nick I believe) was very helpful. Especially when it failed the mot on a tire bulge and I wanted to claim on my tire insurance. Took all the photos I needed and spoke to the insurers straight away when I asked him to.
5 answer it all
Based on my initial contact with barons. When the BMW assistance people became involved I found the service department to be very helpful
Always excellent personal service.
Service completed on time.
A long wait for an appointment for service - always the same at barons. I had excellent service at Sytner Chigwell but not pleased with barons
Didn't sort out the problem
Had my car a week waiting for parts but no courtesy car available and job very expensive.
Service advisor very friendly
the service advisor did her best and she wasn't i am told prompted with the message when she drove the vehicle from the garage to parking but the technician should have been more vigilant. what if permanent damage to the engine has been caused?
Getting to Camborne is not very convenient. When I first booked in for the service there were no hire cars available. It was a very wet day and the person who brought my car to the car park left a careless dirty footmark on my beige carpet.
Service was timely and staff pleasant. However, it's difficult to park at the facility sometimes and the courtesy car I was given was not clean and had faults.
Sales were great (Daren) Having the 'genius (Aiden) very useful. Getting a call returned has been difficult at times (when left for Daren and Aiden). After sales has been really poor with the service department - see below.
As above. I have been to accept that my BMW 1 series will just make a terrible noise upon start up from time to time. Service department just wanted to move me on as quickly as possible. No courtesy card was available for 6 weeks at the time!!!!
Happy with the oil service, but on closer inspection of the invoice I discovered I had been charged £4.50 for washer fluid. I didn't ask for this and also wasn't asked if I wanted it. I regularly check the level and have a large bottle at home.
I would have liked to know earlier that car needed new wiper blades rather than having to return another day. Otherwise very satisfied with everything else
Think it is overpriced. Found out that BMW now do service pack. At time of purchase this was not available. Service man told me it wasn't as good as the previous pack and wouldn't suit me
No courtesy cars left due to the huge recall going on at the moment so I had to PAY for my own Enterprise rental car for the day :( Not the level of service you expect. Other than that the dealer was excellent.
The car was booked in to have the break pads replaced which was done as requested. The video of the car survey was professional and useful. However i was given the wrong guidance as to the time it would take & not kept informed about the progress.
Brought it for a check up so why did you advise it needed 0.5 litres of oil but fail to top it up ?
My car has been totally fixed and there were no quibbles at all. This was a strange one as I bought the car from Sytner in Birmingham but the pre checks clearly weren't done and I had to take it to Barons for repairs who carried them out perfectly.
Very poor communication... no reply to phone calls and messages left
There were no issues or problems with the experience and it was painless
As above told by one member of staff discs would be free Manager refused and told me was my fault as I used my cruise control too much Strange as I have never used
Speedy reliable process with video evidence of advisory issue.
Curt almost rude Service agent offset by Liam's greatly appreciated help.
As above and the fact that I had requested a courtesy car, after booking in my car the CSA could not find it so found another and phoned me as I approached my home to ask. Me to immediately return the car as it was unroadworthy!!!
Efficient service - knowledgeable support.
It wasn't easy to make the booking by telephone.
From ringing up to having the problem fixed everything went well. The technician who drove my vehicle and experienced the problem was excellent and gave me confidence that the issue would be fixed. It was fixed and I am pleased with the outcome.
As above. Good service but the availability of BMW courtesy cars (> 3 months) and the additional cost of obtaining a 3rd party courtesy car (even booking 1 month ahead) is unacceptable.
Work was completed Ok, but later than promised. Car was washed and hoovered, thank you for that, but the windows were left smeary, I had to clean the windscreen before I could drive it.
I had to chase the garage to find out what was happening. And I was left without a car for over 5 days.
Very long wait for a courtesy car, very good service on the day, car engine now doesn't sound right
My car came back quickly and was cleaned inside and out also
I was disappointed to have to pay for a courtesy car, and the parking and signage at the service centre is appalling.
Not a good handover bt rectified by James Trillwood on the day and the fools up call and email from Peter Speechley-Grove
There was obviously oil spilt as had burning oil smell in the cabin for about 200miles. Not a big problem to be honest.
Waiting time at service reception?
Great service with honest and clear information
Some things could have been handled better - for example, the model number in the V5C registration document is 840d but the car I purchased is an M850i.
Experienced salesman (Adam Bonnett) who kept me informed at each stage of the factory built new car process - highly recommended!
James comes across well and presented accepable solutions for us to sign up to purchasing a new car. It was a smooth process.
Great communication and meeting customer needs.
Very special presentation upon delivery
Purchase was as stress free as BMW could make it and the Delivery was exactly as planned.
Made very welcome and thy all know there stuff
The salesman was excellent throughout the whole procwss
The reason for only 4 stars is the persistence pressure from your finance trying to sell insurance although I repeatedly mentioned that I'm not interested. That was the only time I felt really uncomfortable.
Found Barons very easy to deal with and completely satisfied with service.