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The dealership staff & service were fantastic but I paid £350 for a running-in service on my brand new M2 Competition which came with a 'complimentary' car wash for my car to be covered in dirty smears & water marks all over... very poor quality.
The service area, and indeed the whole showroom at Baron's, comes across as cold. I was not given the service promised or expected and was then given an inflated price for the required repairs when compared with another local franchise partner.
Dent not repaired during visit. When I took the car it went with a full tank of fuel & when I got the car back it had less than half a tank of fuel & when I mentioned this I was offered the tank to be refuelled the next time I pass the dealership...
I have found the service to be very good and efficient.
Booked in for investigation and technician identified the fault literally within 1 metre of starting a test drive! This was repaired under warranty and car collected later the same day. Communication throughout the day was excellent.
Would normally have given 5 stars, but this time I booked my car in for an MOT well in advance of the due date and couldn't get a
Booked the car in 4 weeks ahead of MOT & service.Took the car in at 9.00am, on the day, still not ready at 4.15pm, waited another 30 minutes. Car keys delivered to us by a pleasant, but junior person. Again, a cold & unimportant customer experience.
All calls go to a Call Centre - no direct access to local personnel.
Complimentary wash and vacuum was way below BMW standards
I initially booked my car in because of a problem with the performance possibly related to the EGR Valve. Ended up with this not being fixed and a bill for other non related issues.
Staff were all very courteous and helpful
I had a problem with my car since purchased from Elms/Barons and it has taken 3 years to get it resolved which was at this last service. Brilliant that it has been fixed this time but felt like I was not taken seriously previously.
Customer service is really poor and needs improving. I needed a price for some Ad blue and to know how many miles I could drive with an illuminated light - i'm still waiting for my call back!!!
The service rep kept in good contact with me regarding the repairs
The car was fine but there is a general atmosphere of lots of people floating about.. mostly with coffee in their hand full of their own self importance and seeming desidefly uninterested in seeing a customer get a good experience.
Please see . One of the service representatives is bordering on rude and dismissive whilst the asst customer care manager was excellent.
do not feel valued
poor customer service, no apologies for the utter shambles that it was poor knowledge of work to be carried out
Great customer service- polite and courteous staff.
seamless service a pleasure to wait
I asked for my car to be vacuumed but not washed, the car was washed.
They were good I do survey done first that Pass which is good Then they done the service in a quicker time which is great
As above plus the cost of oil service was extortionate
easy to get hold of and to talk to
The service was carried out efficiently and promptly, the service staff were polite, pleasant and helpful and the car was returned clean
Nice people. Nice environment. On time servicing.
There is still a problem, probably four wheel alignment - will re-book.
See next question as there isn't sufficient space to answer in this box !
Happy with reception and service quality however I was not given details of work that needed to be done when the car was handed back. First indication that I needed to get repairs done was when viewing the video report and reading the service report.
It was only my persistence that the car was underperforming which resulted in a major software upgrade. BMW should be advising customers in advance.
Hopeless booking process. Service desk staff who don't understand cars. Never anywhere to park my car. They never returned my service book until I asked 2 days later. Even making a complaint was hopeless.
High standards expected - high standards achieved
Still awaiting some loose ends to be tied up such as confirmation of extra years warranty and having to return the car for some teething problems but satisfied overall.
Excellent attitude and service.
Waited a month for booking, problem due to the tow bar. I was quoted £240 to remove the rear bumper and check the wiring. Tow bar company came out the same day And repaired in less than one hour. Unrelated problem still exists, another month wait.
No courtesy cars available, had to wait 6 weeks for a service, to get a car would have been circa 8!
Staff always very friendly and helpful making booking in and picking up the car painless. Went the extra mile and brought my car to the front door as it was raining.
Efficient, courteous, punctual
Following an oil leak caused by them, they did not replace the wiring insulation that had been degraded due to the leak and the injectors were still not clean. They replaced the engine cover
I had to turn around & take the car back due to a tyre pressure warning light
Hayley was looking after us. She was brilliant, kept us updated.
Quite efficient although could have been more service desks manned to speed up the initial response.
told them about a part needed for the boot they said it would be ordered we are still waiting needed new wipers sent email back to do the job when the car was picked up the wipers had not been changed and they said they never received email
Developed a slow puncture. Called service early January to be told that the earliest they could see the vehicle was in February. Passed from pillar to post until I contacted Adam who sold me the vehicle. He and Hayley then were brilliant.
Well looked after and able to answer all queries. Presentation of new car in special reception area was rather over the top, even without a band or drum roll!
All expectations met
Very good,professional and friendly service
Fast, friendly service that is reasonably priced
Two points for improvement: In your email reminder of the date it would be helpful to be reminded of the time as well. I had also asked for a body work estimate; when I brought the car in I was told the person doing these was no longer working there.
Quality personal attention;
The service was fine - took 2 hours and was completed effectively2 things - the car wash left my windows very streaky and I ended up cleaning them myself and I dont seem to have the normal service record book in my car with a stamp on it?
Good service for warranty work. Valet was of a poor standard compared to the high standards that you have set on previous occasions.
Job done, staff friendly.
I was very satisfied with the Cambourne Barons service.They have always tried to inconvenience me as much as possible
My only criticism relates to the difficulty I had booking my service. I did so well in advance (about 5 weeks) to ensure that courtesy car would be available, but for 2 weeks was told it was too early to log the service in your schedule.
You picked the car up on the wrong day for the last service. The following week when the car broke down it could not be recovered to barons because it was after 5 pm!
it always works from start to finish.
Given conflicting service advice when speaking to two different service staff when making booking. All other aspects of the service went smoothly.
I remained at the showroom whilst the service was taking place. The staff are courteous, friendly and willing to assist with my queries regarding my service plan and updates to the navigation system. A Very Big Thank you.
Excellent service and very politeKept me updated with progress all the way
This is now the third time the car has been to Barons and each time the service has been atrocious, it will not be going back. Treated like an inconvenience, daughter(whose car it is)definitely seen as a young girl that knows nothing taken advantage.
Completed efficiently within the timeframe provided
Service completed efficiently and on time
Nice environment, pleasant staff, nice loan car
Nothing was ever too much for Robin Angell, he is an excellent Sales Person.
As above. BMW still have my winter wheels which I want to sell on, that's £1300 of wheels I'm still waiting to be returned. I also don't have the tow hook cover for the front of the car. I'm sure this part could have been provided with a day or two.
Staff very helpful.
Excellent service overall. Staff seemed very busy - sometimes difficult to get hold of them for an update.
Mostly down to the attitude of staff .
I did not like the over sell of the insurance products
Good hand over
Because I cannot fault the experience or the product
Very helpful dealership
Advice of other products with the sale was great.