No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Because it was good service.
Treated well, breakfast bar is good idea. Not cheap for what is just an oil service though.
Quite quick for the service, and a comfortable waiting area with hot drinks. Wifi an advantage so I could get on with work. It would have been a "Completely satisfied" if pastries and biscuits were available.
Hire car was provided, but I had enterprise ring me the following day of returning the vehicle asking me when I handed back the hire car as they had only been informed I had returned it on the following morning. Due to this, I had to get reimbursed.
When I book the car in I told your operative the problem. And what the car was saying on the display. You didn't have the part in to fix my car ?
Friendly staff (Sam and Liam) with excellent product knowledge and took time to negotiate a goodwill payment from BMW on my behalf.
Excellent service and last minute courtesy car arranged
No particular problems, but could have been cheaper...
The person dealing with me, (Nick I believe) was very helpful. Especially when it failed the mot on a tire bulge and I wanted to claim on my tire insurance. Took all the photos I needed and spoke to the insurers straight away when I asked him to.
5 answer it all
Based on my initial contact with barons. When the BMW assistance people became involved I found the service department to be very helpful
Always excellent personal service.
A long wait for an appointment for service - always the same at barons. I had excellent service at Sytner Chigwell but not pleased with barons
Service completed on time.
Didn't sort out the problem
Had my car a week waiting for parts but no courtesy car available and job very expensive.
Service advisor very friendly
the service advisor did her best and she wasn't i am told prompted with the message when she drove the vehicle from the garage to parking but the technician should have been more vigilant. what if permanent damage to the engine has been caused?
Getting to Camborne is not very convenient. When I first booked in for the service there were no hire cars available. It was a very wet day and the person who brought my car to the car park left a careless dirty footmark on my beige carpet.
As above. I have been to accept that my BMW 1 series will just make a terrible noise upon start up from time to time. Service department just wanted to move me on as quickly as possible. No courtesy card was available for 6 weeks at the time!!!!
Sales were great (Daren) Having the 'genius (Aiden) very useful. Getting a call returned has been difficult at times (when left for Daren and Aiden). After sales has been really poor with the service department - see below.
I would have liked to know earlier that car needed new wiper blades rather than having to return another day. Otherwise very satisfied with everything else
Happy with the oil service, but on closer inspection of the invoice I discovered I had been charged £4.50 for washer fluid. I didn't ask for this and also wasn't asked if I wanted it. I regularly check the level and have a large bottle at home.
Think it is overpriced. Found out that BMW now do service pack. At time of purchase this was not available. Service man told me it wasn't as good as the previous pack and wouldn't suit me
Service was timely and staff pleasant. However, it's difficult to park at the facility sometimes and the courtesy car I was given was not clean and had faults.
No courtesy cars left due to the huge recall going on at the moment so I had to PAY for my own Enterprise rental car for the day :( Not the level of service you expect. Other than that the dealer was excellent.
Brought it for a check up so why did you advise it needed 0.5 litres of oil but fail to top it up ?
The car was booked in to have the break pads replaced which was done as requested. The video of the car survey was professional and useful. However i was given the wrong guidance as to the time it would take & not kept informed about the progress.
My car has been totally fixed and there were no quibbles at all. This was a strange one as I bought the car from Sytner in Birmingham but the pre checks clearly weren't done and I had to take it to Barons for repairs who carried them out perfectly.
Curt almost rude Service agent offset by Liam's greatly appreciated help.
As above told by one member of staff discs would be free Manager refused and told me was my fault as I used my cruise control too much Strange as I have never used
Speedy reliable process with video evidence of advisory issue.
Very poor communication... no reply to phone calls and messages left
There were no issues or problems with the experience and it was painless
As above and the fact that I had requested a courtesy car, after booking in my car the CSA could not find it so found another and phoned me as I approached my home to ask. Me to immediately return the car as it was unroadworthy!!!
Efficient service - knowledgeable support.
From ringing up to having the problem fixed everything went well. The technician who drove my vehicle and experienced the problem was excellent and gave me confidence that the issue would be fixed. It was fixed and I am pleased with the outcome.
As above. Good service but the availability of BMW courtesy cars (> 3 months) and the additional cost of obtaining a 3rd party courtesy car (even booking 1 month ahead) is unacceptable.
It wasn't easy to make the booking by telephone.
Work was completed Ok, but later than promised. Car was washed and hoovered, thank you for that, but the windows were left smeary, I had to clean the windscreen before I could drive it.
I had to chase the garage to find out what was happening. And I was left without a car for over 5 days.
Very long wait for a courtesy car, very good service on the day, car engine now doesn't sound right
My car came back quickly and was cleaned inside and out also
Not a good handover bt rectified by James Trillwood on the day and the fools up call and email from Peter Speechley-Grove
I was disappointed to have to pay for a courtesy car, and the parking and signage at the service centre is appalling.
There was obviously oil spilt as had burning oil smell in the cabin for about 200miles. Not a big problem to be honest.
Waiting time at service reception?
Car collected, serviced, washed and returned as promised.
Having had my car recovered they had managed to turn it round for me within 48 hours. What more could you ask for!!?
Still waiting on a call back concerning a fault on my car which was raised at the end warranty check but wasn't attended to. Collection/loan cars are now charged for yet your garage is in Cambourne.
Overall a very good experience
Bit of a performance to book service Through a centre They rang me back but when I answered it was just music So I thought it was just a sales call as not local number and didn't answer the next time Then I had to ring them back
they notified me that the service and mot was due
Friendly, efficient and good communication throughout the 'waiting' stay for service
good service car was not washed after service last time
Car completed on time whilst I waited, tea and coffee and light refreshments offered
The problem of the jammed wheel nut was solved
as per last answer plus to team there are always very friendly and helpful
EXCELLENT CUSTOMER SERVICE WITH PEACE OF MIND.
Car serviced and MOT'd and returned in good condition having been cleaned and tidied. a video of the tyres and brakes condition was supplied giving a good idea how things were at the time.
Did not get a call to say car was ready as the Service Department was very busy that day. Turned up at Dealership at the end of the day and, fortunately, the work had been completed (MOT and end of warranty check).
The parking was not good but everything else was great!
Service was done as requested. Car could have been washed and cleaned
The service pack I purchased was a on!
Experience good re service - sometimes not easy to book a loan car. I live a fair distance away and like an automatic car to hire. Miss the biscuits and papers while waiting. Less of a personalised experience. Very hard to park -far too many cars
Friendly staff. Fabulous show room.
Friendly staff and comfortable surroundings in which to relax. Car was serviced in the stated time.
When I booked the MOT/Service, I asked for it to be fast tracked as I would have to wait for the car. This didn't happen and I ended up being stuck at the garage till 3pm!
Once in contact they are great and do what is required
I was made to wait for too long.
The work was carried out completely as expected by a professional team in an unrivalled environment
Very good service representative, professional and efficient. Lower score due to the above.
See above. The whole experience is shocking. Was significantly better under Elms, used to brag at how good it was to my mates.
My car was returned clean and complete in good time with the minumum of fuss.
Great communication and meeting customer needs.
Very special presentation upon delivery
Purchase was as stress free as BMW could make it and the Delivery was exactly as planned.
Made very welcome and thy all know there stuff
The salesman was excellent throughout the whole procwss
The reason for only 4 stars is the persistence pressure from your finance trying to sell insurance although I repeatedly mentioned that I'm not interested. That was the only time I felt really uncomfortable.
Found Barons very easy to deal with and completely satisfied with service.
Great service and support from the staf. Just wish it wasn't such a trek to get to
Dealing with the BMW Centre in Cambridge was a pleasure - I felt that the sales staff were helpful and clear with their explanations about the car and finance options.
Friendly, patient, helpful, professional
Very good service,member of staff very friendly,car delivered promptly.
Smooth process of ordering and purchasing a new car. Fantastic dealer contribution led me to buying from bmw. Was going to wait another year to save more money otherwise.
Charlotte Cinque really looked after me from start to finish and going out of her way to make sure swapping my old car for a new one went smoothly.
Barons BMW made the who process very stress free, simple and enjoyable. A big thank you to Jay Beverley for making this process a great experience.
Efficient, and Sales person kept me informed very well. On hand over I would of liked to have spoken to a what you refer to as a BMW genius, he was not in on that day I could make an appointment to come back, but would of preferred to do it that day
Only problem was key cover missing on drivers door handle but it was soon found