No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Excellent service, hassle free booking even in lockdown. The service was performed and completed in good time. It's a pity that the complimentary car wash wasn't available due to Covid restrictions.
All done to a high standard.
Got my car back on the same day.
The 2 girls on reception gave a very good service. Job done on time as quoted.
on the day all went extremely well but the days before I had been trying to reach someone to talk about the vehicle check and no one had rung back as requested........probably shortage of staff due to pandemic
Good service and good COVID secure waiting facilities
Date and time was pre-arranged but work carried out within promised time-frame and within a few pounds of previously established total cost.
Overall it was a simple process, executed in the usual efficient manner.
The visit was a very pleasant experience from the time I arrived to the time that the work was completed.
Overall a satisfactory experience, staff were very good
As ever, very friendly and helpful. Thanks in particular to Will who looked after me.
great communication, great service. All went well
Updated with a phone call and provided a courtesy car when the car had to stay longer
Did exactly what was needed, professional and on time
efficient and friendly
Dealt with issues promptly and efficiently
Everything was executed in a professional manner.
I have given this answer as was informed throughout my experience with everything that was going on with my car
Efficient and friendly
Did I the job was able to wait
Efficient, professional and friendly. My vehicle was professionally serviced, clean and tidy when it was returned to me and I was kept informed on the progress.
Service team are excellent.
All done as expected, dry promptly and efficiently
Work carried out as specified and no hassle getting courtesy car at last minute.
I only had to wait 1 hour 15 minutes which is what I was told. Everything exactly to plan
Sarah kept me updated well
No issues with the car since. I did note that windscreen fluids had been topped up. I did not ask for this to be done and charged, but will simply ensure it is topped up before future services.
Apart from the additional request of 1lt oil on the checking being ignored and my car not being where the checkout told me it was, causing me to wanter around for a few minutes trying to find it, it was excellent.
The fault was finally resolved and has not occurred again, at least in the short term.
Last min appointment given and free roadside cover for the year. So nice thank you it's the little things like this that help !!
Very good customer service from the service team. Would have been good to have had the car washed, I accept COVID makes it difficult to valet at these times, but wash and clean outside of vehicle only would have been the finishing touch.
Well laid out, easy booking system. Staff very knowledgeable and helpful
All went well including ability to fit in an MOT
Good communication during the whole process
Overall, the service was very professional and courteous.
Excellent approach to resolving the vehicle fault/issue. Kept me updated with progress and good all round customer service.
Good communication and fast fix.
We were able to do the tyre kicking/brand selection phase with no pressure or annoying calls, given contact details from James and we got back in touch when we were ready to buy. Staff on reception were welcoming each time.
I honestly couldn't find any fault in what was done for me. Always friendly on the phone. Reminded when something needs doing.
Put your keys in the self check in, hour later I get a sanitised key and car and off I go. Can't ask for more Thank you
They always do the job correctly and in time
Work carried out as requested and in time scale
The work was completed on time to a high standard
Totally satisfied with the service, very friendly service from initial booking and collection.
Great support and service. Sarah was very helpful and friendly
Sorted car out faulty window as promised liaised with hire company to extend dates and carried out health check without being asked Cars not been into garage from new so was nice to know it was all good given weather
Great video of service details
Slightly expensive. Otherwise excellent.
Very professional and slick service. Zero effort to deal with
I'm completely satisfied.
Reception staff accommodating and helpful. Great to be able to work and have coffee whilst the car is fixed at the work desks. Even checked gear box for free for me which was going the extra mile. Come down on cost a bit for 5 stars.
Told me my problem with the car.
Good after service and swift purchase.
Manufacturing fault, car recalled, courteous car arranged, and job completed on time, plus a friendly lady and lovely smile.
Friendly staff, good communication, work well done and cost came out slightly less than the initial quote - very satisfied.
Everything went how it should be, the staff were very friendly and helpful
Service could not have been exceeded by the lady there who dealt with my car's recall matter
Great communication. Polite staff. Knowledgeable. Not pushy. No hard-selling.
Excellent service, great staff
Everything done as expected and quoted for and all done Covid safe.
regularly updated me re delays in part arriving from Germany. Were flexible to squeeze in a service during the delay to avoid repeat visit. Organised hire car drop off/pick up to avoid making multiple journeys.
Problems fixed that I think were not easy to fix (rattles) and required a lot of dismantling of the car
Warm welcome fair honest service, flexible approach
Easy to book an appointment. Barons arranged a hire car for me and the key drop and collection were very well organised. Video report also excellent
Barons Cambridge is an excellent ambassador for the marque, with swift and effective service - with a smile.
I think they exceeded expectations over the course of the job
Excellent social distancing control measures
Good communication and efficient execution
Again, very straightforward. Full social distancing measures in place. We'll panned and worked out
was glad when my car arrived..though it took a long time....mind no fault of the garage.Everythings went on so smoothly during delivery...though last time there was a technically-minded person who set everything 4 me during delivery.
I think you all worked well as a team and have an impression every customer is an individual and they matter.
Friendly helpful service and car delivery very quick
All aspects extremely efficient, professional and handled well in the context of Covid restrictions.
See above. Our new car was all prepared & ready for the handover. James sorted out my phone & the "Get connected" tec. Love the car & looking forward to a long journey in it when restrictions allow! New model looks great & superior to old one.
James was excellent. Came in on a Sunday to hand over the car and made sure I was comfortable with everything before I left the centre
Love the new x6. A luxury sports suv. High quality car
Adam Bonnett very helpful throughout the process.
Very helpful sales executive, Jake really went above and beyond to find us what we wanted!
A lot of personal support was given to set up my profile/connected drive etc and transfer of music collection