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Both hayley and Luke, went above and beyond to help me understand the problem with my car and they investigated all options with me. They contacted BMW UK to find out if the part could be replaced under warranty.
Sarah was very helpful and professional.
Work was carried out in a speedy and timely manner.
We have only just moved to Cambridge. Our first impression of Cambourne was very positive. Hayley Blackwell was very pleasant and cared for us well.
Prompt, friendly and knowledgeable service experience.
Excellent Service, I will always go for them in future
Very local and easy
It is always the little details for me which prevent a 5 star rating. Car seat ( passenger side) position changed and not put back to original position. A few dirty marks on seat not cleaned off. Overall 4 stars recognises my overall satisfaction.
Fixed problems and carried out MOT satisfactorily
Happy with inspection
The staff were very helpful.
Just excellent and friendly service
Gareth went out of his way to speak with BMW UK on my behalf with respect to a failed amplifier which happened a number of months out of warranty. He got agreement the part would be funded by BMW and so reduced the cost considerably.
Easy self check-in and check-out service, very efficient and professional.
Great health checks sent through & calls to advise what has been found
Given the COVID restrictions in place the customer service provided by Barons Cambridge was excellent. I felt completely safe while waiting for my vehicle. The customer service staff were courteous and answered all my questions l.
Hayley Blackwell provided me with good information and was very prompt when responding to my queries.
no complains every thing was smooth
Completed the task
Everything was done according to plan and on schedule
Very pleasant to deal with
Service took no longer than predicted and was very thorough.
The representative that I was delaing with was very friendly and professional. Had a discussion about my service needs and provided honest and clear answers.
Everything went to plan on the day. However due to Covid Collection & Delivery Service not available. Please reinstate this service asap.
The ease of booking was straightforward and the communication throughout was just right.
The service clerk was professional and informative
No problems at all, couldn't have asked for more. Great service, very friendly, helpful and accommodating.
The car went in, and then came out serviced with minimal fuss whilst maintaining Covid guidelines
The person who I dealt with, went above & beyond to ensure that I got the front wings for my e46.
would have been 5 but the satnav map update not working
Excellent service. Far better than Mercedes
Service done on time and on price. Done in a timely manner.
They did a good job
Excellent support and follow up
The work was completed satisfactorily
Didn't really have much of an experience to be fair due to COVID dropped keys off and collected keys from locker when completed. Good service by telephone and video from technician was good.
All the work was carried out efficiently
I was kept informed throughout
Considering the circumstances (COVID), the service process went very smoothly. All was done on time and as agreed.
Because of their excellent servic.
Highly organised, safe, efficient.
Efficient, clear explanations of work that needed doing and associated costs.
Great service , well done and thank you
The whole experience is very professional and well executed.
Kept me up to date with my service
Great experience of great customer service all round.
Excellent service, hassle free booking even in lockdown. The service was performed and completed in good time. It's a pity that the complimentary car wash wasn't available due to Covid restrictions.
Better now In past difficult to communicate with but better now
Work carried out to my satisfaction and ready on time.
All done to a high standard.
Got my car back on the same day.
The 2 girls on reception gave a very good service. Job done on time as quoted.
on the day all went extremely well but the days before I had been trying to reach someone to talk about the vehicle check and no one had rung back as requested........probably shortage of staff due to pandemic
Good service and good COVID secure waiting facilities
Date and time was pre-arranged but work carried out within promised time-frame and within a few pounds of previously established total cost.
Overall it was a simple process, executed in the usual efficient manner.
Robert Pinto was very honest and really looked after
Extremely straight forward with CoVID safety maintained throughout
Good staff and service
From the moment we arrived to the moment we drove off with new car, the service and staff engagement was second to none.
Given the Covid limitations the change over to a new car worked efficiently
James D'Arcy's deal was excellent, his communication timely, and frequency of communication just right. All elements of the process were seamless. Handover was impeccable, James adapted his style and level of detail to my needs perfectly.
James Trillwood was a great salesman very happy with him during and after purchasing the vehicle
James Trillwood did an excellent job. He was clear and explained things in detail. Very patient. Bit of a wait before he was free but that's understandable.
Dealer pulled out the stops to get cat early
Again, very straightforward. Full social distancing measures in place. We'll panned and worked out
was glad when my car arrived..though it took a long time....mind no fault of the garage.Everythings went on so smoothly during delivery...though last time there was a technically-minded person who set everything 4 me during delivery.
Friendly helpful service and car delivery very quick
I think you all worked well as a team and have an impression every customer is an individual and they matter.
All aspects extremely efficient, professional and handled well in the context of Covid restrictions.
See above. Our new car was all prepared & ready for the handover. James sorted out my phone & the "Get connected" tec. Love the car & looking forward to a long journey in it when restrictions allow! New model looks great & superior to old one.
James was excellent. Came in on a Sunday to hand over the car and made sure I was comfortable with everything before I left the centre