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ABOUT BARONS CAMBRIDGE.

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Kevin Appleton

Head of Business

Paul Robinson

BMW Sales Manager

David Hall

Aftersales Manager
  • Department Aftersales

Nick Bell

Parts Manager

James White

BMW New Car Sales Controller

Peter Speechley-Grove

Customer Car Manager

Jake Cummings

Sales Executive
  • Department BMW

Robin Angell

BMW Sales Executive

Will Horner

Service Advisor

James Trillwood

BMW Sales Executive

Adam Bonnett

Sales Executive

Sarah Moore

Service Advisor

Liam Bambridge

Service Advisor

Charlotte Rowland

Retention Specialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Booked me in next day, to put new no. plate on, having lost it in the flood water. Did job free of charge.

Service

Staff were on hand to answer questions and we were kept informed of progress.

Service

Nothing to complain about!

Service

From the moment I met the lovely Hayley Blackwell to the moment I reluctantly said goodbye, the whole event was as perfect as ever.

Service

The fault reported was fixed

Service

Informative, efficient and kept to time Very pleasant staff

Service

Overall experience was easy and service staff informative

Service

Barons staff are friendly, knowledgeable and very professional. Nothing is too much trouble and all the details of the service are explained. I particularly like the video and commentary about the inspection.

Service

The staff were polite and helpful.

Service

Everything was carried out as described beforehand

Service

Did not try to create additional work. Video check excellent

Service

Quick check in, efficient, courteous staff and my car issue resolved and returned following day.

Service

We are always well informed and kept up to date with the progress

Service

performance, quality and dependancy

Service

Service completed as expected and in the time scales given.

Service

Sorted in a timely & efficient manner by service desk. Thanks Gareth.

Service

The service colleague was extremely helpful

Service

Carried out work as quoted and on time

Service

No problems whatsoever.

Service

No issues. Everything ran smoothly

Service

Again it was a faultless transaction.

Service

Excellent service provided by Hayley Blackwell and video from Paolo Fragapane

Service

I was kept informed throughout and my specific requests were carried out

Service

Always easy to deal with. Polite, friendly staff. Know what you are going to get

Service

Staff on hand just in case but contactless system makes it easy.

Service

Service impeccable. Was offered a waiting time of two hours to complete the routine service, in fact the car was ready after 1.5 hrs. Facilities excellent, felt very protected by the Covid-secure layout of the building and conduct of staff.

Service

Clear updates

Service

I GOT ALL I WANTED

Service

No issues was experienced

Sales

Robert was always responsive and helpful.

Sales

Buying my new car was made very simple and all the paperwork was processed extremely swiftly. All questions were answered by return and the whole buying experience was a pleasure. The service from James Trillwood was exceptionally good.

Sales

Great service.

Sales

Good and effective communication throughout the process

Sales

We were kept informed of issues and delivery during process.

Sales

Personal and professional service

Sales

The purchase and delivery was very quick due to lockdown. But James helped source a vehicle that was delivered in a week.

Sales

I dealt with Robin Angell, who was excellent from start to finish in the purchase and delivery of my new car. Nothing was too much trouble. His explanations were clear. He went the extra mile - making the whole car purchase experience a pleasure.

Sales

Staff very helpful despite the challenges of Covid-19

Sales

Perfect height for me as im disabled

Sales

Everything was smooth and easy. Ben was very flexible regarding all aspects during the purchase.

Sales

Questions were answered thoroughly, patiently and clearly. High level of courtesy and professionalism.

Sales

Considering the unusual situation we find ourselves in with COVID the hand over was handled in safe and professional manner and the sales representative Mr Paul Smitham went out his way to make sure it happened.

Sales

I was kept informed throughout and my specific requests were carried out

Sales

Jake and his colleagues made the transaction extremely easy, the whole process was very smooth.

Sales

The car was immaculate when I have picked it up and looked better than I could have imagined. All staff at the centre have been attentive and have been welcoming.