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As above. Welcoming, organised and only too happy to help.
Everyone is amazing and so welcoming it's so nice.
It was great, and a 20% discount on the service.
Our daughter brought the car in for servicing, so I had no personnel experience of the day, but we appreciated the video showing our car being checked.
Saved me a further visit for repeat MOT
Good price and done on time.
Polite staff, clear information provided
Easy , no fuss, and everything was in line with my expectations.
Good professional service.
Was well looked after by the team.
I was given a clear explanation of what needed to be done and then it was completed
I was very happy with everything.
Good service Good communication with customer
Sam was very helpful on the phone prior to my appointment and during
All done as I hoped and very helpful advisor.
Nice and smooth while you wait service, quickly done.
Epitome of professionalism.
Quite simply because the whole procedure was carried out without a hitch & the receptionists were courteous and very helpful.
Barons give an amazing service and always keep you up to date with whats happening.
Great customer service and very friendly, Sarah is amazing!
Very happy with my latest visit.
I've always had a good experience people have always been helpful.
Very friendly and helpful staffs! Especially Gareth Lamch.
Great customer service from start to finish from Will , my issue was resolved efficiently and economically by technicians.
The service experience was excellent and the staff most helpful.
The booking was made very quickly, an update call was made to me when the initial investigation was done again laying out the options and prices, and the final price when done was cheaper which was a nice surprise.
Very impressed with the overall experience of having my car serviced at Barons Cambridge. Exceptionally helpful, friendly & professional team with very clear communication and advice.
Robin Angell makes the whole process so easy and nothing is ever too much trouble - even when we are so indecisive!
I was kept informed of everything that was going on on the day, any costs involved and any changes that occured due to unforeseen circumstances.
Good friendly and professional service
Very good experience
When I arrived at the service desk Mrs. Sam Littlechild had all the necessary paperwork to hand and ran through all the work that was due to be carried out. On completion of the work, she ran through all that had been carried out. Very efficient !
was easy,drop off car,collect loan car,return later,pick up my car
The booking team were polite and engaged. I received cooperation in dropping the car in the day before. the lead in time was much improved and viable. The car was returned in a near to new condition in terms of the valet.
The engineers investigated the problem and solved it, Sarah Moore kept me updated as the worked progressed and managed to get my vehicle ready for my collection late on Thursday as she knew that I was working and unavailable until Monday. Appreciated
They are always able to fit me in with a while you wait slot
Friendly staff who are willing to assist.
Nothing was a issue.
I always buy from James Trillwood at this branch. He has fully restored my faith in salesman. He is so pleasant, extremely efficient, and never makes you feel rushed or pressurised. I have recommended him to all my friends who love BMW's!
Carried out very quickly and efficiently
All went to plan
Sam L was simply excellent at keeping me abreast of service times and making the experience seamless
Everything was very efficient, staff were very pleasant and the timings given were adhered to.
Just nice and easy, felt like a personal service from Gareth and Sarah
Entire process was smooth and I was well looked after
Each member of Barons that I spoke with was helpful and went out of their way to listen and respond to my requests. Particularly though the difficult times of COVID.
All the staff were friendly and accommodating and everything was easy
The overall professionalism.
Very pleasant staff, easy to book, no issues.
Very good service. Efficient and dealt with an unexpected problem that arose really well.
Responsive and thorough
Safety recall issue resolved
Easy & friendly & fast
Service was very efficient. Easy process to check vehicle in and collect.
Smooth user experience in terms of set up of appointment and tracking of completion of work
Vehicle was repaired and I felt the costs involved were fair.
The agent was excellent and couldn't do more to help
No hassle, no fuss. Work was carried out while I waited and completed very promptly.
Lovely show room. Staff helpful. Relaxful experience. Staff very knowledgeable.
Treated me very well
Excellent service kept me informed and was helpgul
The sales representative James D'Arcy who handled the purchase gave excellent advice and support throughout this process.
From the opening contact regarding buying through to post sales support and help, it has thus far been excellent (Paul Smitham)
Paul Smitham helped me make the decision on the car as I was stuck between two, guided me to the best colour (unbelievably happy with that choice) and kept in touch throughout the process.
The whole process of choosing the car, purchasing and collecting the car was effortless - all very efficient, especially with all the documentation being electronic now!
was kept in formed of progress of new car
Obviously with COVID restrictions in place my pre-purchase experience was slightly different from my previous BMW but overall, I'm very happy and I want to thank Paul Smitham which helped me to get the best possible deal at the time.
Pleasant and polite.
Robin got everything right. Kept me well informed. Enjoyed ollecting the car.
It couldn't have gone better. The car came a couple of weeks early and the turn round was quick and the car looked terrific. I still have a big smile on my face.
Nothing to fault
I can't fault the dealership or our Sale rep Robbie we left as happy customers . We were running late but Robbie never rushed us which was a nice experience he has kept in touch to make sure we are happy with the car .
Great customer care
James Trillwood was very efficient and friendly. He made sure everything was ready.
If I could give 20 stars out of 10 I could not ask for better in the current climate- covid security was apparent but there was no loss of the human touch.
BMW Are always a cut above the rest on every level