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High standards expected - high standards achieved
Hopeless booking process. Service desk staff who don't understand cars. Never anywhere to park my car. They never returned my service book until I asked 2 days later. Even making a complaint was hopeless.
Still awaiting some loose ends to be tied up such as confirmation of extra years warranty and having to return the car for some teething problems but satisfied overall.
Waited a month for booking, problem due to the tow bar. I was quoted £240 to remove the rear bumper and check the wiring. Tow bar company came out the same day And repaired in less than one hour. Unrelated problem still exists, another month wait.
Excellent attitude and service.
No courtesy cars available, had to wait 6 weeks for a service, to get a car would have been circa 8!
Efficient, courteous, punctual
Staff always very friendly and helpful making booking in and picking up the car painless. Went the extra mile and brought my car to the front door as it was raining.
Following an oil leak caused by them, they did not replace the wiring insulation that had been degraded due to the leak and the injectors were still not clean. They replaced the engine cover
I had to turn around & take the car back due to a tyre pressure warning light
Quite efficient although could have been more service desks manned to speed up the initial response.
told them about a part needed for the boot they said it would be ordered we are still waiting needed new wipers sent email back to do the job when the car was picked up the wipers had not been changed and they said they never received email
Hayley was looking after us. She was brilliant, kept us updated.
Developed a slow puncture. Called service early January to be told that the earliest they could see the vehicle was in February. Passed from pillar to post until I contacted Adam who sold me the vehicle. He and Hayley then were brilliant.
Well looked after and able to answer all queries. Presentation of new car in special reception area was rather over the top, even without a band or drum roll!
All expectations met
Very good,professional and friendly service
Fast, friendly service that is reasonably priced
Quality personal attention;
Two points for improvement: In your email reminder of the date it would be helpful to be reminded of the time as well. I had also asked for a body work estimate; when I brought the car in I was told the person doing these was no longer working there.
The service was fine - took 2 hours and was completed effectively2 things - the car wash left my windows very streaky and I ended up cleaning them myself and I dont seem to have the normal service record book in my car with a stamp on it?
Job done, staff friendly.
Good service for warranty work. Valet was of a poor standard compared to the high standards that you have set on previous occasions.
My only criticism relates to the difficulty I had booking my service. I did so well in advance (about 5 weeks) to ensure that courtesy car would be available, but for 2 weeks was told it was too early to log the service in your schedule.
I was very satisfied with the Cambourne Barons service.They have always tried to inconvenience me as much as possible
You picked the car up on the wrong day for the last service. The following week when the car broke down it could not be recovered to barons because it was after 5 pm!
it always works from start to finish.
Given conflicting service advice when speaking to two different service staff when making booking. All other aspects of the service went smoothly.
I remained at the showroom whilst the service was taking place. The staff are courteous, friendly and willing to assist with my queries regarding my service plan and updates to the navigation system. A Very Big Thank you.
Excellent service and very politeKept me updated with progress all the way
This is now the third time the car has been to Barons and each time the service has been atrocious, it will not be going back. Treated like an inconvenience, daughter(whose car it is)definitely seen as a young girl that knows nothing taken advantage.
Completed efficiently within the timeframe provided
Service completed efficiently and on time
Nice environment, pleasant staff, nice loan car
Some telephone difficulty when booking appointment - diverted elsewhere.
everything carried out with car cleaned inside and out to a high standard
The car was collected and delivered back after the servicing was carried out.
I was advised that the service would be carried out while I waited and this was done within the timeframe specified.
explained above.Train staff to let customers know a.s.a.p. that their vehicles are ready for collection....we have lives too.
Everything explained in detail
Listened to my problem and had one of the technicians check it before I left.Agreed there was an issue.Replaced front disks and pads. Found Service staff both helpful and professional.
There is nothing that is too much trouble for the service team
I thought the cosy of the service was on the high side.
friendly professional service
I am having to return at some date to have a pollen filter fitted, as you had run out of stock on the 27/11/18, also I needed to wipe my car over on return to home, as you had used a dirty cloth to finish the car off. Problem also with add blue data.
Nothing to fault
Left message for service-no call back to make booking-checked car for tailgate fault-no courtesy car available until Christmas-said would phone me Monday after visit with news of courtesy car for earlier booking-still waiting 5th December!!
The inside of the car was not as clean as I expected.
Due to the sales elements
The car was serviced as expected and the communication was efficient.
Nearly perfect but lack of customer parking is frustrating. Its so congested that I was concerned that my car would be damaged in the overfilled carpark (my car was not in a marked bay when I picked it up)
Highly professional service from start to finish
From the booking of the service through to the discussion of the service report after completion of the job the staff helpful considerate and professional in their duties
They took the problem seriously and spent a week investigating, but didn't find a problem. I was promised a follow up call to let me know the result, but never received one.
It is always possible to improve
Within 48 hours the coolant warning light came on and i had to top up with around 2 liters of water. There has been no further loss so can only conclude, that it hadnt been checked.The car was left with was left covered in water marks after wash
Servicing and video plus car wash very good. Service receptionist absorbed by computer to the extent of excluding customer. Unable to accommodate MOT at short notice due to overlooked expiration - nothing available for over 1 week. Went elsewhere.
I did ask that someone look at my AC during the service to advice how to fix it. I had it fixed only a year ago so very annoying problem has happened again. They did not look at the AC do no solution given to me
Very efficient services and also staff more than willing to talk about other vehicles even though I wasnt going to buy one that day- they were still happy to advise
Once booked in and there on the actual day, the whole experience was very good. However, its very difficult to contact anybody on the service desk to make an appointment to start with, not enough staff on service desk!
They did a good job
barons service is not a Elms standard
Mostly down to the attitude of staff .
I did not like the over sell of the insurance products
Good hand over
Because I cannot fault the experience or the product
Very helpful dealership
Advice of other products with the sale was great.
The Sales Consultant, Robin Angell gave me a first class service.
Because everyone is so friendly
At all times they went out of their way to see my queries of any nature were answered promptly
Great ambience. Nice coffee and no one is pushy and everyone helpful
only went in for a service, came away with a new car!! Giving us an X1 courtesy car was an excellent move, as was was giving us the X3 when the new car had a fault on delivery - and thanks for the flowers and proseccoRobin A did well
Hand over a little theatrical! Too much time spent trying to persuade us to buy extra insurance and there was a lot of technical information to take in. The instruction book covers every variation many of which did not apply to car bought
Very strong ownership from William Giles at BMW barons. No hard sell or typical car sales patter..Listened to my needs, gave options and was very goodI will buy further cars here purely because of this.
The Sales Executive went to great lengths at explaining the functions and controls of my vehicle upon collection - he was most knowledgeable in the functions and set-up of the vehicle
Very easy and pleasant transaction.
Everything was smooth from test drive to purchase and then the delivery, all happened in the expected time frame.
This score is a 3 and not a 5 because of the hard sell of insurance products (GAP , tyre , body damage) at the hand over of the car. This is not the behaviour I expect from a quality car producer such as BMW.My wife and I were very disappointed.
Both Sales person Robin Angell and Financial person were very pleasant and courteous.
As above, super service, I feel welcomed and along with the BMW genius, left feeling knowledgable about all aspects of the new car.
Still cant get Connected Drive tools to work properly. WiFi HotSpot setup still not worked
The most expert friendly service I have ever received when buying a car
Everyone is very helpful - Mo especially was a pleasure to deal with despite an indecisive client!
We have dealt with the same sales person on the purchase of three vehiclesand have been very pleased with the service he has given us