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prompt attention at service department , Knowledgeable Technician who spent time discussing the problem to diagnose the fault . On completion of repair again prompt attention by service department who ran through the repairs .
Once through. Helpful and responsive. Explained investigations and solutions to two problems. Sorted rapidly.
Service was completed quickly and as I chose not to stay on site, I was kept up to date throughout the day as to how things were proceeding.
Had to leave the car for two days which was unexpected. This was due to being notified of the defect at 4.00 pm having dropped the car off at 8.00 am that same day.
Perfectly happy but I had agreed on the phone that I would arrive at 10.30 and when I arrived at 10.10 was told that the booking had been made for 9am. The car was cleaned inside but not the boot. So not perfect, but certainly pretty good.
once service booked no issues but again very expensive to maintain.
Because Tom failed to send the promised estimate of repairs so I had to go elsewhere to get the job done.
Nice environment. Use of curtesy car.
efficient collect and deliver and work carried out as agreed
Service took a bit longer than they had initially told me over the phone.Internet in the waiting area was not working.Fewer refreshments available compared with prior visit
For the reasons given above. Not 5 stars as we have had some less than satisfactory experiences with the parts dept
Service itself was fine, but booking was difficult. Didn't work online, never received callback, and getting through took over 20 minutes on the 3rd attempt.
Service was very good
Charlie and his team are truly outstanding and were very helpful and kind during this service
Friendly and efficient staff who wanted to please.
Quick, high quality service, easy to arrange appointments and good reminder service.
Hard to get phone calls answered, wasn't told of tyre defect until collection but once in dealership service and facilities good and can do attitude. So mixed overall.
Service desk team were very efficient and knowledgeable and looked after me very well. They explained what was going to and later what had happened (service wise). Very friendly and made sure I was happy.
The service at Barons BMW Cambridge was excellent. I had a Fast Lane Service arranged for 2 days after I called for an appointment. Service open early (7.30am) but I arrived at 7.10 and they saw me straight away. As promised the service and car wash
Staff were friendly, could not do enough to be supporting and make the process as streamlined and straightforward as possible
Speed in checking tyres (i.e. my request)
I booked 2 months in advance to have my car collected and returned to me. I was advised that my car would be collected between 8-11am. At just before 11am I chased, and was advised this would b3 looked into. I then chased Barons separately a
Managed issue professionally
Work was completed in a timely manner. They found something wrong but did not push me to have the work done which made me feel more at ease.
As above. Fault with auto-engine stop reported when booked, but information seemed not to be passed on. Also details about car collection (location of key) given day before not passed on to driver. General lack of communication.
Very friendly and helpful
Everything straight forward. Service assistant, Denise, excellent in keeping me informed on progress
As already advised. It's always a delight to take my car in for service. The staff treat you at if you were the most important person in the place. It's certainly a five star visit.
As above and all very stressful and upsetting and worst garage experience ever.
professional and always helpfull when i have had a problem
Easy to book in. Was given a courtesy car and my car was even given a clean.
sorting the problem took longer than I expected but was completed satisfactorily.
What a fantastic level of service from everyone that we came into contact with at the BMW centre from our initial greeting at reception, through the sales process to final collection of the car.It was a pleasurable experience every time we went in.
A real credit to BMW - simply outstanding
Confident in service provided by Ben Bryan
Staff were friendly and efficient and everything went well.
Ben was extremely helpful and friendly throughout the whole process, always on hand to answer queries when necessary and wasn't too 'sales' whilst still fulfilling all of the necessary requirements! I would happily buy from Ben again.
A great product with a friendly efficient service
Both the Sales Exec and Finance Managers were highly professional and customer friendly
My only complaint was not to do with the dealership but with BMW itself that kept changing the BMW Individual leather options thus preventing my purchase on two occasions.