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The engineers investigated the problem and solved it, Sarah Moore kept me updated as the worked progressed and managed to get my vehicle ready for my collection late on Thursday as she knew that I was working and unavailable until Monday. Appreciated
They are always able to fit me in with a while you wait slot
Nothing was a issue.
Friendly staff who are willing to assist.
I always buy from James Trillwood at this branch. He has fully restored my faith in salesman. He is so pleasant, extremely efficient, and never makes you feel rushed or pressurised. I have recommended him to all my friends who love BMW's!
All went to plan
Carried out very quickly and efficiently
Sam L was simply excellent at keeping me abreast of service times and making the experience seamless
Everything was very efficient, staff were very pleasant and the timings given were adhered to.
Just nice and easy, felt like a personal service from Gareth and Sarah
Entire process was smooth and I was well looked after
All the staff were friendly and accommodating and everything was easy
Each member of Barons that I spoke with was helpful and went out of their way to listen and respond to my requests. Particularly though the difficult times of COVID.
The overall professionalism.
Very pleasant staff, easy to book, no issues.
Very good service. Efficient and dealt with an unexpected problem that arose really well.
Responsive and thorough
Safety recall issue resolved
Service was very efficient. Easy process to check vehicle in and collect.
Easy & friendly & fast
Smooth user experience in terms of set up of appointment and tracking of completion of work
The agent was excellent and couldn't do more to help
Vehicle was repaired and I felt the costs involved were fair.
No hassle, no fuss. Work was carried out while I waited and completed very promptly.
Gareth L great in service dept
Everything worked well.
Everything was straight forward , quick and easy am very impressed
No cleaning of vehicle so only 4 stars
i was completely satisfied with my service, also the service representative Sarah was very helpful answering all of my questions and was very polite and knowledgeable, completing all of my needs. Excellent experience.
All items dealt with in an efficient way. It was helpful that your colleague rang a few days prior to service to confirm work to be done.
Very prompt service, visual health check video, no hard sell on anything, just a few advisories. Trustworthy.
Excellent help and understanding
Service was completed on time, with clear communication and excellent conclusion.
Easy to book and covid safe.
The BMW rep provided outstanding service.
Car was ready when promised
Service starts with reception and Hayley Blackwell is quite superb at the job. The service I received was, as ever, first class and i felt I had spent my money wisely.
Both hayley and Luke, went above and beyond to help me understand the problem with my car and they investigated all options with me. They contacted BMW UK to find out if the part could be replaced under warranty.
Sarah was very helpful and professional.
Work was carried out in a speedy and timely manner.
We have only just moved to Cambridge. Our first impression of Cambourne was very positive. Hayley Blackwell was very pleasant and cared for us well.
Prompt, friendly and knowledgeable service experience.
Excellent Service, I will always go for them in future
Very local and easy
It is always the little details for me which prevent a 5 star rating. Car seat ( passenger side) position changed and not put back to original position. A few dirty marks on seat not cleaned off. Overall 4 stars recognises my overall satisfaction.
Fixed problems and carried out MOT satisfactorily
Happy with inspection
The staff were very helpful.
Just excellent and friendly service
Gareth went out of his way to speak with BMW UK on my behalf with respect to a failed amplifier which happened a number of months out of warranty. He got agreement the part would be funded by BMW and so reduced the cost considerably.
Easy self check-in and check-out service, very efficient and professional.
Great health checks sent through & calls to advise what has been found
Given the COVID restrictions in place the customer service provided by Barons Cambridge was excellent. I felt completely safe while waiting for my vehicle. The customer service staff were courteous and answered all my questions l.
Hayley Blackwell provided me with good information and was very prompt when responding to my queries.
Robin got everything right. Kept me well informed. Enjoyed ollecting the car.
It couldn't have gone better. The car came a couple of weeks early and the turn round was quick and the car looked terrific. I still have a big smile on my face.
Nothing to fault
I can't fault the dealership or our Sale rep Robbie we left as happy customers . We were running late but Robbie never rushed us which was a nice experience he has kept in touch to make sure we are happy with the car .
Great customer care
James Trillwood was very efficient and friendly. He made sure everything was ready.
If I could give 20 stars out of 10 I could not ask for better in the current climate- covid security was apparent but there was no loss of the human touch.
BMW Are always a cut above the rest on every level
Adam Bonett from Cambridge Barons has been great - always happy to help before and after purchase. All of our purchases have been significant events for us and they have made each one special.
Easy hassle free
Robert Pinto was very honest and really looked after
Extremely straight forward with CoVID safety maintained throughout
Good staff and service