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ABOUT BARONS CAMBRIDGE.

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Kevin Appleton

Head of Business

Paul Robinson

BMW Sales Manager

David Hall

Aftersales Manager
  • Department Aftersales

Nick Bell

Parts Manager

James White

BMW New Car Sales Controller

Peter Speechley-Grove

Customer Car Manager

Jake Cummings

Sales Executive
  • Department BMW

Robin Angell

BMW Sales Executive

Will Horner

Service Advisor

James Trillwood

BMW Sales Executive

Adam Bonnett

Sales Executive

Sarah Moore

Service Advisor

Liam Bambridge

Service Advisor

Charlotte Rowland

Retention Specialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service, hassle free booking even in lockdown. The service was performed and completed in good time. It's a pity that the complimentary car wash wasn't available due to Covid restrictions.

Service

All done to a high standard.

Service

Got my car back on the same day.

Service

The 2 girls on reception gave a very good service. Job done on time as quoted.

Service

as above

Service

on the day all went extremely well but the days before I had been trying to reach someone to talk about the vehicle check and no one had rung back as requested........probably shortage of staff due to pandemic

Service

Good service and good COVID secure waiting facilities

Service

Date and time was pre-arranged but work carried out within promised time-frame and within a few pounds of previously established total cost.

Service

Overall it was a simple process, executed in the usual efficient manner.

Service

The visit was a very pleasant experience from the time I arrived to the time that the work was completed.

Service

Overall a satisfactory experience, staff were very good

Service

As ever, very friendly and helpful. Thanks in particular to Will who looked after me.

Service

great communication, great service. All went well

Service

Updated with a phone call and provided a courtesy car when the car had to stay longer

Service

Good service

Service

Did exactly what was needed, professional and on time

Service

efficient and friendly

Service

Dealt with issues promptly and efficiently

Service

Everything was executed in a professional manner.

Service

I have given this answer as was informed throughout my experience with everything that was going on with my car

Service

Efficient and friendly

Service

Did I the job was able to wait

Service

Efficient, professional and friendly. My vehicle was professionally serviced, clean and tidy when it was returned to me and I was kept informed on the progress.

Service

Service team are excellent.

Service

All done as expected, dry promptly and efficiently

Service

Work carried out as specified and no hassle getting courtesy car at last minute.

Service

I only had to wait 1 hour 15 minutes which is what I was told. Everything exactly to plan

Service

Sarah kept me updated well

Service

No issues with the car since. I did note that windscreen fluids had been topped up. I did not ask for this to be done and charged, but will simply ensure it is topped up before future services.

Service

Apart from the additional request of 1lt oil on the checking being ignored and my car not being where the checkout told me it was, causing me to wanter around for a few minutes trying to find it, it was excellent.

Service

The fault was finally resolved and has not occurred again, at least in the short term.

Service

Last min appointment given and free roadside cover for the year. So nice thank you it's the little things like this that help !!

Service

Very good customer service from the service team. Would have been good to have had the car washed, I accept COVID makes it difficult to valet at these times, but wash and clean outside of vehicle only would have been the finishing touch.

Service

Well laid out, easy booking system. Staff very knowledgeable and helpful

Service

All went well including ability to fit in an MOT

Service

Good communication during the whole process

Service

Overall, the service was very professional and courteous.

Service

Excellent approach to resolving the vehicle fault/issue. Kept me updated with progress and good all round customer service.

Service

Good communication and fast fix.

Service

Competent staff.

Service

We were able to do the tyre kicking/brand selection phase with no pressure or annoying calls, given contact details from James and we got back in touch when we were ready to buy. Staff on reception were welcoming each time.

Service

I honestly couldn't find any fault in what was done for me. Always friendly on the phone. Reminded when something needs doing.

Service

Put your keys in the self check in, hour later I get a sanitised key and car and off I go. Can't ask for more Thank you

Service

They always do the job correctly and in time

Service

Work carried out as requested and in time scale

Service

The work was completed on time to a high standard

Service

Totally satisfied with the service, very friendly service from initial booking and collection.

Service

Great support and service. Sarah was very helpful and friendly

Service

Sorted car out faulty window as promised liaised with hire company to extend dates and carried out health check without being asked Cars not been into garage from new so was nice to know it was all good given weather

Service

Great video of service details

Service

Slightly expensive. Otherwise excellent.

Service

Very professional and slick service. Zero effort to deal with

Service

I'm completely satisfied.

Service

Reception staff accommodating and helpful. Great to be able to work and have coffee whilst the car is fixed at the work desks. Even checked gear box for free for me which was going the extra mile. Come down on cost a bit for 5 stars.

Service

Perfect result

Service

Told me my problem with the car.

Service

Good after service and swift purchase.

Service

Manufacturing fault, car recalled, courteous car arranged, and job completed on time, plus a friendly lady and lovely smile.

Service

Friendly staff, good communication, work well done and cost came out slightly less than the initial quote - very satisfied.

Service

Everything went how it should be, the staff were very friendly and helpful

Service

Service could not have been exceeded by the lady there who dealt with my car's recall matter

Service

Great communication. Polite staff. Knowledgeable. Not pushy. No hard-selling.

Service

Excellent service, great staff

Service

Everything done as expected and quoted for and all done Covid safe.

Service

regularly updated me re delays in part arriving from Germany. Were flexible to squeeze in a service during the delay to avoid repeat visit. Organised hire car drop off/pick up to avoid making multiple journeys.

Service

Problems fixed that I think were not easy to fix (rattles) and required a lot of dismantling of the car

Service

Warm welcome fair honest service, flexible approach

Service

Easy to book an appointment. Barons arranged a hire car for me and the key drop and collection were very well organised. Video report also excellent

Service

Barons Cambridge is an excellent ambassador for the marque, with swift and effective service - with a smile.

Service

I think they exceeded expectations over the course of the job

Service

Excellent social distancing control measures

Service

Good communication and efficient execution

Service

Again, very straightforward. Full social distancing measures in place. We'll panned and worked out

Sales

Great service

Sales

was glad when my car arrived..though it took a long time....mind no fault of the garage.Everythings went on so smoothly during delivery...though last time there was a technically-minded person who set everything 4 me during delivery.

Sales

I think you all worked well as a team and have an impression every customer is an individual and they matter.

Sales

Friendly helpful service and car delivery very quick

Sales

All aspects extremely efficient, professional and handled well in the context of Covid restrictions.

Sales

See above. Our new car was all prepared & ready for the handover. James sorted out my phone & the "Get connected" tec. Love the car & looking forward to a long journey in it when restrictions allow! New model looks great & superior to old one.

Sales

James was excellent. Came in on a Sunday to hand over the car and made sure I was comfortable with everything before I left the centre

Sales

Love the new x6. A luxury sports suv. High quality car

Sales

Adam Bonnett very helpful throughout the process.

Sales

Very helpful sales executive, Jake really went above and beyond to find us what we wanted!

Sales

A lot of personal support was given to set up my profile/connected drive etc and transfer of music collection