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Service was done as requested. Car could have been washed and cleaned
The service pack I purchased was a on!
Experience good re service - sometimes not easy to book a loan car. I live a fair distance away and like an automatic car to hire. Miss the biscuits and papers while waiting. Less of a personalised experience. Very hard to park -far too many cars
When I booked the MOT/Service, I asked for it to be fast tracked as I would have to wait for the car. This didn't happen and I ended up being stuck at the garage till 3pm!
Friendly staff. Fabulous show room.
Friendly staff and comfortable surroundings in which to relax. Car was serviced in the stated time.
Once in contact they are great and do what is required
I was made to wait for too long.
The work was carried out completely as expected by a professional team in an unrivalled environment
Very good service representative, professional and efficient. Lower score due to the above.
See above. The whole experience is shocking. Was significantly better under Elms, used to brag at how good it was to my mates.
My car was returned clean and complete in good time with the minumum of fuss.
Would have got a 5 but you didn't come to find me when car was ready
Did the job faster than forecast so I did not have to be in Cambourne too long.
The problem was identified and work started immediately to correct the fault.
Had to wait weeks for an appointment to do a simple oil service. Service was booked as soon as the CBM indicator Indicated an oil service was required, but was showing overdue for about 3 weeks by the time the service was done
The staff are very friendly and helpful. Nothing ever too much trouble. Easy to book services and get problems solved even if I just pop in on the off-chance.
Car is running better than when I purchased it used a year ago.
The only thing I was not happy with and I did report it to the service manager,was that the engineer disconnected my dash cam and didn't reconnect it ,and I wasn't made aware of it .It wasn't until 2 days later that I found out about it .
Service was delivered as promised.
car serviced with minimum hassle
The service was carried out efficiently and quicker than first indicated
As above can't fault the Camborne team
The dealership staff & service were fantastic but I paid £350 for a running-in service on my brand new M2 Competition which came with a 'complimentary' car wash for my car to be covered in dirty smears & water marks all over... very poor quality.
The service area, and indeed the whole showroom at Baron's, comes across as cold. I was not given the service promised or expected and was then given an inflated price for the required repairs when compared with another local franchise partner.
Dent not repaired during visit. When I took the car it went with a full tank of fuel & when I got the car back it had less than half a tank of fuel & when I mentioned this I was offered the tank to be refuelled the next time I pass the dealership...
I have found the service to be very good and efficient.
Booked in for investigation and technician identified the fault literally within 1 metre of starting a test drive! This was repaired under warranty and car collected later the same day. Communication throughout the day was excellent.
Would normally have given 5 stars, but this time I booked my car in for an MOT well in advance of the due date and couldn't get a
Booked the car in 4 weeks ahead of MOT & service.Took the car in at 9.00am, on the day, still not ready at 4.15pm, waited another 30 minutes. Car keys delivered to us by a pleasant, but junior person. Again, a cold & unimportant customer experience.
All calls go to a Call Centre - no direct access to local personnel.
Complimentary wash and vacuum was way below BMW standards
I initially booked my car in because of a problem with the performance possibly related to the EGR Valve. Ended up with this not being fixed and a bill for other non related issues.
Staff were all very courteous and helpful
I had a problem with my car since purchased from Elms/Barons and it has taken 3 years to get it resolved which was at this last service. Brilliant that it has been fixed this time but felt like I was not taken seriously previously.
Customer service is really poor and needs improving. I needed a price for some Ad blue and to know how many miles I could drive with an illuminated light - i'm still waiting for my call back!!!
The service rep kept in good contact with me regarding the repairs
The car was fine but there is a general atmosphere of lots of people floating about.. mostly with coffee in their hand full of their own self importance and seeming desidefly uninterested in seeing a customer get a good experience.
Please see . One of the service representatives is bordering on rude and dismissive whilst the asst customer care manager was excellent.
Great customer service- polite and courteous staff.
do not feel valued
poor customer service, no apologies for the utter shambles that it was poor knowledge of work to be carried out
seamless service a pleasure to wait
They were good I do survey done first that Pass which is good Then they done the service in a quicker time which is great
I asked for my car to be vacuumed but not washed, the car was washed.
The service was carried out efficiently and promptly, the service staff were polite, pleasant and helpful and the car was returned clean
As above plus the cost of oil service was extortionate
easy to get hold of and to talk to
Nice people. Nice environment. On time servicing.
There is still a problem, probably four wheel alignment - will re-book.
See next question as there isn't sufficient space to answer in this box !
Happy with reception and service quality however I was not given details of work that needed to be done when the car was handed back. First indication that I needed to get repairs done was when viewing the video report and reading the service report.
It was only my persistence that the car was underperforming which resulted in a major software upgrade. BMW should be advising customers in advance.
High standards expected - high standards achieved
Hopeless booking process. Service desk staff who don't understand cars. Never anywhere to park my car. They never returned my service book until I asked 2 days later. Even making a complaint was hopeless.
Still awaiting some loose ends to be tied up such as confirmation of extra years warranty and having to return the car for some teething problems but satisfied overall.
No courtesy cars available, had to wait 6 weeks for a service, to get a car would have been circa 8!
Waited a month for booking, problem due to the tow bar. I was quoted £240 to remove the rear bumper and check the wiring. Tow bar company came out the same day And repaired in less than one hour. Unrelated problem still exists, another month wait.
Excellent attitude and service.
Staff always very friendly and helpful making booking in and picking up the car painless. Went the extra mile and brought my car to the front door as it was raining.
Efficient, courteous, punctual
Following an oil leak caused by them, they did not replace the wiring insulation that had been degraded due to the leak and the injectors were still not clean. They replaced the engine cover
Hayley was looking after us. She was brilliant, kept us updated.
told them about a part needed for the boot they said it would be ordered we are still waiting needed new wipers sent email back to do the job when the car was picked up the wipers had not been changed and they said they never received email
I had to turn around & take the car back due to a tyre pressure warning light
Quite efficient although could have been more service desks manned to speed up the initial response.
Developed a slow puncture. Called service early January to be told that the earliest they could see the vehicle was in February. Passed from pillar to post until I contacted Adam who sold me the vehicle. He and Hayley then were brilliant.
Well looked after and able to answer all queries. Presentation of new car in special reception area was rather over the top, even without a band or drum roll!
Very good,professional and friendly service
All expectations met
Smooth process of ordering and purchasing a new car. Fantastic dealer contribution led me to buying from bmw. Was going to wait another year to save more money otherwise.
Very good service,member of staff very friendly,car delivered promptly.
Charlotte Cinque really looked after me from start to finish and going out of her way to make sure swapping my old car for a new one went smoothly.
Barons BMW made the who process very stress free, simple and enjoyable. A big thank you to Jay Beverley for making this process a great experience.
Efficient, and Sales person kept me informed very well. On hand over I would of liked to have spoken to a what you refer to as a BMW genius, he was not in on that day I could make an appointment to come back, but would of preferred to do it that day
Only problem was key cover missing on drivers door handle but it was soon found
happy with the deal and the car
As above. I wasn't even shown the car before.
No issues, good communication all the time.
Salesperson didn't answer queries promptly. Total cost of ownership was not highlighted until at the very end after I had bought. Had to keep leaving messages to call me back. There was a delay in delivering my car, and problem getting wheels change
Nothing was ever too much for Robin Angell, he is an excellent Sales Person.
As above. BMW still have my winter wheels which I want to sell on, that's £1300 of wheels I'm still waiting to be returned. I also don't have the tow hook cover for the front of the car. I'm sure this part could have been provided with a day or two.
Excellent service overall. Staff seemed very busy - sometimes difficult to get hold of them for an update.
Staff very helpful.
Mostly down to the attitude of staff .
I did not like the over sell of the insurance products
Good hand over
Because I cannot fault the experience or the product
Very helpful dealership