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Took longer than planned, comms were poor both internally and to me as a customer. Work done was okay but attention to detail was poor. New tyres fitted, old weights removed but old adhesive just left in place
Only thing not easy to get through on phone
Very good service only partly let down by poor cleaning of the car.
Very efficient and pleasant staff
Because although I was very grateful for you washing my car, the spider web on my wing mirror was completely missed, and as my next passenger pointed out, a very straight talking friend from Zimbabwe, the windows were very smeary.
Service carried out and completed when promised.
My car was there 3 weeks had no updates until I called up my self to find out what was happening. BMW uk on the other had were brilliant.
What the car went in for was fixed as it should be, however the car was washed and appeared to be dirtier than when it went it. Marks all over it
All good, excellent communication.
Good helpful service with great presentation
I was misquoted for the cost of service
No problems with the servicing or the staff, but I think I detected a couple of cost-saving measures since the business transferred from Elms to Barons
Completed the warranty repair successfully
Service was great, new coffee machine makes just ok coffee and there were no biscuits in the waiting area which I was looking forward too
Cambridge BMW are the professionals of professionals based on my interactions
The availability of courtesy cars is just not good enough
They cannot figure a problem in my brand new car - x4
Service seemed fine. The wash was terrible. If they are going to wash the car, please can they do it properly. It looked like it was only half washed, left to dry in the sun and forgotten about. I had to rewash it at home.
They did a good job.
Excellent service but price a bit steep.
Nothing to fault with the service I received
The service I received was excellent, giving good communication and understanding as to what I was looking for. Also provided good advice re finishes and options.
The vehicle was booked in for one day in order to have a defect rectified. It was actually kept for 3 days before being returned and I was told the problem had been fixed. Unfortunately it hadn't and I've now got to try and arrange for another visit.
Everything was completed and recorded to my satisfaction.
Quick and easy service
Re-queried scuff on bumper and awaiting reply still
Staff seem to lack basic knowledge and the computer systems they have to use are slow and unreliable
Prompt service with good feedback despite another fault being identified.
KEPT INFORMED AND UPDATED
The centre had to wait for Hq authorisation to complete my job which it never got in time. So I need to rebook.
Because I was completely satisfied. Though I missed the nice little pieces of flapjack and brownies that you used to get with coffee.
Staff as always attentive and engineers first class
Because I can't give no stars and I still have the problem but less money in the bank
Quick, easy and reliable.
Not happy with my inspection
Short video of service and checks being done on car. Quick service and being kept up to date on progress.
The staff kept in touch throughout, arranged a hire car, as some other work was being carried out.
Always good communication about when the car will be ready. Polite and courteous staff.
The service done on a timed/waiting appointment which was really convenient and quick. The vehicle was also washed as part of service, but was left in worse condition than when arrived with heavy water marks across the car.
Polite Helpful Can't praise the team highly enough
All spot on bar reception not calling back with a lost item.
Very efficient service given by Sam in service department
Satisfied customer. However, getting an appointment was an issue. It took me 6 weeks to get an appointment.
Took 5 days to replace my amplifier. Was left without a car for 4 of the 5 days which was difficult. I received no communication on one day when my advisor was off, only to turn up expecting to collect my car and being turned away.
I hate the sense of patronising superiority displayed by so many BMW service employees, that they don't believe what you are saying to them, but they believe everything the car computer tells them.
this score was because of the courtesy shown to me by the collection person and the very tidy way the vehicle was returned to me
I was informed when I arrived that vehicle was also due a oil change and filter change in 1500 miles but it couldn't be don't in the same 90 minutes as the brake fluid change . it's a shame I have to bring the vehicle back in 4 weeks again
Face to face staff are good, telephone and online booking poor.
All aspects of the service were undertaken to my satisfaction.
I was kept fully informed. I had reminder calls prior to the appointment and I got a great loan car.
The problem was not solved although the company claimed that it was. We have just driven to Italy for the summer in a car which will not reliably start.
Excellent & quick service by salesperson (Jake). The sales experience was the best I have ever had
Barons were very helpful in the process of car purchase and took much trouble to find a car to fit my needs and budget. The service transactions have all been extremely efficient. Barons dealt with some scuff marks in the paintwork without charge.
collected and delivered in good time. good communication. work done as planned
Will from the service department was excellent, keeping me informed at every step.
As per answer 1, the Service Desk gave very good service.
Supplied me with a courtesy car and accommodated my changes to the booking without fuss.
They provided a prompt and efficient service and were sympathetic about BMW UK's failure to address my concern
The service and loan car experience were perfect.
I had some damage to the paintwork on my front bumper!
I was surprised to be charged for handbrake adjustment but otherwise very satisfied.
The service department carried out thorough checks and inspections but could find no indication of a problem and the symptom still exists therefore not completely satisfied.
This service (customer service) was a much better experience than my last visit which was poor. I welcomed the small video from the engineer which helped me to understand the process.
They kept me updated all along and their were no surprise. Friendly and courteous.
My car broke down (clutch collapsed to the floor) and I went through the inconvenience of breakdown recovery and repair. Yet BMW were unable to find a fault with the clutch. Which leave me to live with the uncertainty of another imminent breakdown.
Unable to do anything about the appalling loan car. Next service months away. Not level of customer service I would expect.
I am unsure about the tyre report. I have subsequently been to a tyre specialist and they totally disagreed with the report.
Not really Barons fault but pain not to have the seat cover replaced at same time, as I now have to go back to Barons for a second time with eats into my business time given how long it takes to get a slot.
My dealings with the Service section were, as usual, pleasant speedy and efficient. However the complimentary wash and hoover was unusually poor. Parts of the car were still wet and streaky. It looked like a rushed job.
The service was carried out with no problems.
See above. How could I possibly recommend you?
Generally ok but I think I should have been provided with a courtesy car without paying a £20 per day rental fee, which I declined and made my own transport arrangements.
Expensive, expected to be covered by service agreement
I opted for the service while you wait option, which I was told would take 90 minutes. This was guaranteed when booked, confirmed and when I arrived. The service took over 2 hours and no one came to find me or tell me why the delay....
Ok service Everything never seems straight forward with barons
The work was completed efficiently
just great service no wonder its BMW the number ONE
On time and very helpful
No record of fast lane booking
Very helpful and courteous staff, 100% satisfied.
Very helpful salesman, Robin Angell, at Cambourne.
All expectations met
Everything went smoothly and salesman provided good introduction to car on pick up. Well informed during build stages by email.
Amazing service James Trillwood
Friendly. Welcoming. No rush to sell me anything, but enough interest to take the time to be interested in my and what I wanted.
Charlotte Cinque our contact with Barons Cambridge was very knowledgable about the car we were buying & very helpful when we collected the car
Everything happened whey they said it would. Plus Robin Angel helped me out with VT collection of my old car which really made the whole process a lot easier and saved me an awful lot of stress and effort.
I was informed at all stages of our new car's progress.
Adam Bonnett was an absolute professional and kept us up to date as to the arrival of our car. Cannot recommend him and the showroom staff enough!!
They were very courteous and very responsive. They were able to answer all my questions and did a great job in making me feel like a valued customer
Professional and friendly staff, and a highly competitive deal.
They where not too pushy and gave us plenty of time to review what we wanted.
Robert was amazing. Great guy, very service minded