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The problem was not solved although the company claimed that it was. We have just driven to Italy for the summer in a car which will not reliably start.
Excellent & quick service by salesperson (Jake). The sales experience was the best I have ever had
collected and delivered in good time. good communication. work done as planned
Barons were very helpful in the process of car purchase and took much trouble to find a car to fit my needs and budget. The service transactions have all been extremely efficient. Barons dealt with some scuff marks in the paintwork without charge.
Will from the service department was excellent, keeping me informed at every step.
As per answer 1, the Service Desk gave very good service.
They provided a prompt and efficient service and were sympathetic about BMW UK's failure to address my concern
Supplied me with a courtesy car and accommodated my changes to the booking without fuss.
The service and loan car experience were perfect.
I had some damage to the paintwork on my front bumper!
I was surprised to be charged for handbrake adjustment but otherwise very satisfied.
The service department carried out thorough checks and inspections but could find no indication of a problem and the symptom still exists therefore not completely satisfied.
This service (customer service) was a much better experience than my last visit which was poor. I welcomed the small video from the engineer which helped me to understand the process.
They kept me updated all along and their were no surprise. Friendly and courteous.
My car broke down (clutch collapsed to the floor) and I went through the inconvenience of breakdown recovery and repair. Yet BMW were unable to find a fault with the clutch. Which leave me to live with the uncertainty of another imminent breakdown.
Not really Barons fault but pain not to have the seat cover replaced at same time, as I now have to go back to Barons for a second time with eats into my business time given how long it takes to get a slot.
I am unsure about the tyre report. I have subsequently been to a tyre specialist and they totally disagreed with the report.
Unable to do anything about the appalling loan car. Next service months away. Not level of customer service I would expect.
My dealings with the Service section were, as usual, pleasant speedy and efficient. However the complimentary wash and hoover was unusually poor. Parts of the car were still wet and streaky. It looked like a rushed job.
The service was carried out with no problems.
See above. How could I possibly recommend you?
Generally ok but I think I should have been provided with a courtesy car without paying a £20 per day rental fee, which I declined and made my own transport arrangements.
Expensive, expected to be covered by service agreement
I opted for the service while you wait option, which I was told would take 90 minutes. This was guaranteed when booked, confirmed and when I arrived. The service took over 2 hours and no one came to find me or tell me why the delay....
Ok service Everything never seems straight forward with barons
On time and very helpful
just great service no wonder its BMW the number ONE
The work was completed efficiently
No record of fast lane booking
Very friendly and helpful team
Because the service was knowledgeable, friendly and prompt.
This was my first service of my car and it was carried out efficiently.
Friendly staff who are always happy to help and frequently go above and beyond to make the customer happy
Very friendly staff and mechanic.
Everything was done and explained to me clearly had a clear understanding of what was to be done on the day
Issues not resolved, and have not been contacted back as should have happened
great service and the advisor was excellent
They had an appointment for me at short notice, I used the fastlane option which worked well. Only let down was the quality of their valet, the car had a quick wash and hoover. Not the best job I've seen, but then they did it in just over 90 minutes
Easy to book, serviced while I waited, ready in good time and car nicely washed
Service seemed okay - hard to tell, though. The service took a little longer than I was expecting; when it was booked they said it would be 2 hours but I was there for 2.5 hours, hence my slightly lower rating.
Relatively short waiting times, MOT and service carried out as requested. Car was cleaned but I suspect by machine as several areas were not cleaned very well, e.g. wheels.
I had been told that my sit and wait appointment would only be an hour and a half, it ended up being 3 hours.It was only when I chased the service department that they then explained why. I had been waiting and no one had the decency to tell me.
Barons Cambridge always deliver. Great team.
Very professional experience but that's what I'd expect given the amount that I'm paying.
Servicing was excellent, although the service log in the car hasn't updated.
I have always been well received by all the staff and made to feel special
Wasted time and expensive prices.
Lovely people, listened to customer to understand the symptoms, provided diagnostic mini video to show the failure.
Poor service.only helpful person was receptionist. Charlie who came to get keys didn't bother introducing himself. I had to ask. Car had been left for evaluation for 3 days. Given keys & told it would be where I left it. It hadn't even been washed.
Liam Bambridge was amazing but without him the score would be very low.
Couldn't get a loan vehicle Reception a bit frosty to commence with
Because it was good service.
Treated well, breakfast bar is good idea. Not cheap for what is just an oil service though.
Quite quick for the service, and a comfortable waiting area with hot drinks. Wifi an advantage so I could get on with work. It would have been a "Completely satisfied" if pastries and biscuits were available.
When I book the car in I told your operative the problem. And what the car was saying on the display. You didn't have the part in to fix my car ?
Hire car was provided, but I had enterprise ring me the following day of returning the vehicle asking me when I handed back the hire car as they had only been informed I had returned it on the following morning. Due to this, I had to get reimbursed.
Excellent service and last minute courtesy car arranged
Friendly staff (Sam and Liam) with excellent product knowledge and took time to negotiate a goodwill payment from BMW on my behalf.
No particular problems, but could have been cheaper...
The person dealing with me, (Nick I believe) was very helpful. Especially when it failed the mot on a tire bulge and I wanted to claim on my tire insurance. Took all the photos I needed and spoke to the insurers straight away when I asked him to.
Excellent service but I would have preferred to have the availability of a courtesy car rather than hiring a car from enterprise.
5 answer it all
Always excellent personal service.
Based on my initial contact with barons. When the BMW assistance people became involved I found the service department to be very helpful
A long wait for an appointment for service - always the same at barons. I had excellent service at Sytner Chigwell but not pleased with barons
Service completed on time.
Didn't sort out the problem
Had my car a week waiting for parts but no courtesy car available and job very expensive.
Adam Bonnett was an absolute professional and kept us up to date as to the arrival of our car. Cannot recommend him and the showroom staff enough!!
They were very courteous and very responsive. They were able to answer all my questions and did a great job in making me feel like a valued customer
Professional and friendly staff, and a highly competitive deal.
They where not too pushy and gave us plenty of time to review what we wanted.
Robert was amazing. Great guy, very service minded
Highly enjoyable process from start to finish. Robert "went the extra mile" in making sure everything went smoothly.
Very easy from beginning to end.
Sales executive sourced vehicle to our spec and offer a fair deal that we could afford. No pushy sales.
Great focus on customer
Some things could have been handled better - for example, the model number in the V5C registration document is 840d but the car I purchased is an M850i.
Great service with honest and clear information
Experienced salesman (Adam Bonnett) who kept me informed at each stage of the factory built new car process - highly recommended!
James comes across well and presented accepable solutions for us to sign up to purchasing a new car. It was a smooth process.
Great communication and meeting customer needs.
Very special presentation upon delivery
Purchase was as stress free as BMW could make it and the Delivery was exactly as planned.
Made very welcome and thy all know there stuff
The salesman was excellent throughout the whole procwss