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ABOUT BARONS CAMBRIDGE.

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Kevin Appleton

Head of Business

Paul Robinson

BMW Sales Manager

David Hall

Aftersales Manager
  • Department Aftersales

Nick Bell

Parts Manager

James White

BMW New Car Sales Controller

Peter Speechley-Grove

Customer Car Manager

Jake Cummings

Sales Executive
  • Department BMW

Robin Angell

BMW Sales Executive

Will Horner

Service Advisor

James Trillwood

BMW Sales Executive

Adam Bonnett

Sales Executive

Sarah Moore

Service Advisor

Liam Bambridge

Service Advisor

Charlotte Rowland

Retention Specialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No problems whatsoever.

Service

No issues. Everything ran smoothly

Service

Again it was a faultless transaction.

Service

Excellent service provided by Hayley Blackwell and video from Paolo Fragapane

Service

Always easy to deal with. Polite, friendly staff. Know what you are going to get

Service

I was kept informed throughout and my specific requests were carried out

Service

Staff on hand just in case but contactless system makes it easy.

Service

Service impeccable. Was offered a waiting time of two hours to complete the routine service, in fact the car was ready after 1.5 hrs. Facilities excellent, felt very protected by the Covid-secure layout of the building and conduct of staff.

Service

Clear updates

Service

I GOT ALL I WANTED

Service

All work completed on time

Service

Very knowledgeable an efficient

Service

Very fast turnaround and even the service manager David Hall took time out of his busy schedule to talk to me

Service

Always really attentive. Service was quick and simple.

Service

Because of the great service when having the mot done

Service

The service has always been perfect

Service

Did what was needed.

Service

Great staff, Haley is always super polite too

Service

Friendly and courteous staff . I turned up early booked straight in, offered coffee , service finished ahead of schedule.

Service

The staff at the dealership was as helpful as always, they accommodated the appointment at very short notice due to a personal circumstance of mine, and were very competent and efficient.

Service

I was informed all the way through the service.

Service

Great service. Friendly professional staff

Service

Everything about the experience was again exemplary

Service

Service Manager could not have been more helpful, they even offered me a desk to work from while they tried to sort me as quick as possible, which they did

Service

The staff are efficient, knowledgeable and friendly

Service

All went to plan. Came in at the cost promised. All seems good.

Service

I received great service and was kept well informed throughout the day.

Service

Always very helpful

Service

Efficient; staff very aware of current restrictions and mindful of the need to get the job done!

Service

Barons knew all about the car and what needed to be done. Arranging the service was easy. They kept me up-to-date during the day of the service with what was happening. Paying was easy. Car was completed on schedule and ready for collection.

Service

Easy to schedule, COVID safe environment, great value..

Service

it was very helpful and provided me with all the information I needed and booked my car in for another service within a couple of months

Service

Software update on car done promptly and issues resolved. I really like that the car is washed after the service, a nice touch.

Service

My MOT was completed quickly while I waited, and the took the time to explain my options for repairs clearly.

Service

Efficient and friendly staff

Service

Friendly and welcoming staff . I know the car will be looked after . They take pride in what they do .

Service

I got a service appointment very quickly, everything was done correctly and the cost was very fair.

Service

Service was very good. I have been informed about my car on every step.

Service

Car service was carried out and completed in time and it was excellent

Service

From booking in with them to taking the car in was a smooth & painless experience. The work that needed doing was carried out in an exceptionally professional way & in fact was executed beyond my expectations - well done Barons.

Service

Gareth saved the day with regard to the MOT and Recall and he kept his promises and kept me informed. Excellent.

Service

Staff very helpful despite the challenges of Covid-19

Sales

Perfect height for me as im disabled

Sales

Everything was smooth and easy. Ben was very flexible regarding all aspects during the purchase.

Sales

Questions were answered thoroughly, patiently and clearly. High level of courtesy and professionalism.

Sales

Considering the unusual situation we find ourselves in with COVID the hand over was handled in safe and professional manner and the sales representative Mr Paul Smitham went out his way to make sure it happened.

Sales

I was kept informed throughout and my specific requests were carried out

Sales

Jake and his colleagues made the transaction extremely easy, the whole process was very smooth.

Sales

The car was immaculate when I have picked it up and looked better than I could have imagined. All staff at the centre have been attentive and have been welcoming.

Sales

Great Customer Service

Sales

I got exactly the level of service that I was expecting and more.

Sales

Whole transaction went smoothly and Adam has gone the extra mile helping me with the onboard computer while my husband is in lockdown in Wales.

Sales

Given the current difficulties we alre all going through the prcess of testing, ordering and receiving my new car could not have been better.

Sales

So simple and easy

Sales

The service was excellent. Jake, who we dealt with was helpful, informative and efficient.

Sales

The team at Barons provided a first rate service from my initial visit right up to delivery of the vehicle.

Sales

Everything catered for

Sales

We was kept in constant touch with the sales person and the finanacial department through phone calls and videos of our purchase.

Sales

Perfect and efficient.

Sales

Everything ran smoothly from ordering to delivery, surpassing expectations, this dealership is a exceptional representation of the BMW brand.

Sales

Very helpful

Sales

Jake from BMW Cambridge was exceptional throughout. I wouldn't hesitate about buying another car from BMW and Jake. He's a true asset to the dealership and brand.

Sales

adapted to my needs

Sales

The handover was informative and efficient. It was a pleasure to deal with Robert and I will hope to do so again in the future.

Sales

I wanted to explore the best finance deals for a new vehicle and the salesman listened patiently to my requirements and took time to go through all the options and comparisons across several models

Sales

Quick and easy to set up and collect

Sales

Just great service

Sales

Couldn't fault the experience. Kept me updated from the start and throughout the build.

Sales

Everything went to plan and I was able to take delivery of a new car within a week.