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ABOUT BARONS CAMBRIDGE.

Find out more about what we do and our team.

Explore the dealership

Meet the team

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Kevin Appleton

Head of Business

Paul Robinson

BMW Sales Manager

David Hall

Aftersales Manager
  • Department Aftersales

Nick Bell

Parts Manager

James White

BMW New Car Sales Controller

Peter Speechley-Grove

Customer Car Manager

Jake Cummings

Sales Executive
  • Department BMW

Robin Angell

BMW Sales Executive

Will Horner

Service Advisor

James Trillwood

BMW Sales Executive

Adam Bonnett

Sales Executive

Sarah Moore

Service Advisor

Liam Bambridge

Service Advisor

Charlotte Rowland

Retention Specialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above. Welcoming, organised and only too happy to help.

Service

Everyone is amazing and so welcoming it's so nice.

Service

It was great, and a 20% discount on the service.

Service

Happy days

Service

Our daughter brought the car in for servicing, so I had no personnel experience of the day, but we appreciated the video showing our car being checked.

Service

Saved me a further visit for repeat MOT

Service

Good price and done on time.

Service

Very happy

Service

Polite staff, clear information provided

Service

Easy , no fuss, and everything was in line with my expectations.

Service

Good professional service.

Service

Was well looked after by the team.

Service

No complaints

Service

I was given a clear explanation of what needed to be done and then it was completed

Service

I was very happy with everything.

Service

Good service Good communication with customer

Service

Sam was very helpful on the phone prior to my appointment and during

Service

All done as I hoped and very helpful advisor.

Service

Nice and smooth while you wait service, quickly done.

Service

Epitome of professionalism.

Service

Quite simply because the whole procedure was carried out without a hitch & the receptionists were courteous and very helpful.

Service

Straight forward

Service

Barons give an amazing service and always keep you up to date with whats happening.

Service

Great customer service and very friendly, Sarah is amazing!

Service

Very happy with my latest visit.

Service

I've always had a good experience people have always been helpful.

Service

Very friendly and helpful staffs! Especially Gareth Lamch.

Service

Great customer service from start to finish from Will , my issue was resolved efficiently and economically by technicians.

Service

Great service

Service

The service experience was excellent and the staff most helpful.

Service

The booking was made very quickly, an update call was made to me when the initial investigation was done again laying out the options and prices, and the final price when done was cheaper which was a nice surprise.

Service

Very impressed with the overall experience of having my car serviced at Barons Cambridge. Exceptionally helpful, friendly & professional team with very clear communication and advice.

Service

Robin Angell makes the whole process so easy and nothing is ever too much trouble - even when we are so indecisive!

Service

I was kept informed of everything that was going on on the day, any costs involved and any changes that occured due to unforeseen circumstances.

Service

Good friendly and professional service

Service

Very good experience

Service

When I arrived at the service desk Mrs. Sam Littlechild had all the necessary paperwork to hand and ran through all the work that was due to be carried out. On completion of the work, she ran through all that had been carried out. Very efficient !

Service

was easy,drop off car,collect loan car,return later,pick up my car

Service

The booking team were polite and engaged. I received cooperation in dropping the car in the day before. the lead in time was much improved and viable. The car was returned in a near to new condition in terms of the valet.

Service

The engineers investigated the problem and solved it, Sarah Moore kept me updated as the worked progressed and managed to get my vehicle ready for my collection late on Thursday as she knew that I was working and unavailable until Monday. Appreciated

Service

They are always able to fit me in with a while you wait slot

Service

Friendly staff who are willing to assist.

Service

Nothing was a issue.

Service

Very satisfied

Service

No complaints!

Service

I always buy from James Trillwood at this branch. He has fully restored my faith in salesman. He is so pleasant, extremely efficient, and never makes you feel rushed or pressurised. I have recommended him to all my friends who love BMW's!

Service

Carried out very quickly and efficiently

Service

All went to plan

Service

Efficient staff

Service

Sam L was simply excellent at keeping me abreast of service times and making the experience seamless

Service

Everything was very efficient, staff were very pleasant and the timings given were adhered to.

Service

Just nice and easy, felt like a personal service from Gareth and Sarah

Service

Entire process was smooth and I was well looked after

Service

Each member of Barons that I spoke with was helpful and went out of their way to listen and respond to my requests. Particularly though the difficult times of COVID.

Service

All the staff were friendly and accommodating and everything was easy

Service

The overall professionalism.

Service

Very pleasant staff, easy to book, no issues.

Service

Very good service. Efficient and dealt with an unexpected problem that arose really well.

Service

Responsive and thorough

Service

Safety recall issue resolved

Service

Easy & friendly & fast

Service

Service was very efficient. Easy process to check vehicle in and collect.

Service

Very helpful

Service

Smooth user experience in terms of set up of appointment and tracking of completion of work

Service

Vehicle was repaired and I felt the costs involved were fair.

Service

The agent was excellent and couldn't do more to help

Service

No hassle, no fuss. Work was carried out while I waited and completed very promptly.

Service

Lovely show room. Staff helpful. Relaxful experience. Staff very knowledgeable.

Sales

Treated me very well

Sales

Excellent service kept me informed and was helpgul

Sales

The sales representative James D'Arcy who handled the purchase gave excellent advice and support throughout this process.

Sales

From the opening contact regarding buying through to post sales support and help, it has thus far been excellent (Paul Smitham)

Sales

Paul Smitham helped me make the decision on the car as I was stuck between two, guided me to the best colour (unbelievably happy with that choice) and kept in touch throughout the process.

Sales

The whole process of choosing the car, purchasing and collecting the car was effortless - all very efficient, especially with all the documentation being electronic now!

Sales

was kept in formed of progress of new car

Sales

Obviously with COVID restrictions in place my pre-purchase experience was slightly different from my previous BMW but overall, I'm very happy and I want to thank Paul Smitham which helped me to get the best possible deal at the time.

Sales

Pleasant and polite.

Sales

Robin got everything right. Kept me well informed. Enjoyed ollecting the car.

Sales

It couldn't have gone better. The car came a couple of weeks early and the turn round was quick and the car looked terrific. I still have a big smile on my face.

Sales

Nothing to fault

Sales

I can't fault the dealership or our Sale rep Robbie we left as happy customers . We were running late but Robbie never rushed us which was a nice experience he has kept in touch to make sure we are happy with the car .

Sales

Great customer care

Sales

James Trillwood was very efficient and friendly. He made sure everything was ready.

Sales

If I could give 20 stars out of 10 I could not ask for better in the current climate- covid security was apparent but there was no loss of the human touch.

Sales

BMW Are always a cut above the rest on every level