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ABOUT BARONS CAMBRIDGE.

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Kevin Appleton

Head of Business

Paul Robinson

BMW Sales Manager

David Hall

Aftersales Manager
  • Department Aftersales

Nick Bell

Parts Manager

James White

BMW New Car Sales Controller

Peter Speechley-Grove

Customer Car Manager

Jake Cummings

Sales Executive
  • Department BMW

Robin Angell

BMW Sales Executive

Will Horner

Service Advisor

James Trillwood

BMW Sales Executive

Adam Bonnett

Sales Executive

Sarah Moore

Service Advisor

Liam Bambridge

Service Advisor

Charlotte Rowland

Retention Specialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Both hayley and Luke, went above and beyond to help me understand the problem with my car and they investigated all options with me. They contacted BMW UK to find out if the part could be replaced under warranty.

Service

Sarah was very helpful and professional.

Service

Work was carried out in a speedy and timely manner.

Service

We have only just moved to Cambridge. Our first impression of Cambourne was very positive. Hayley Blackwell was very pleasant and cared for us well.

Service

Prompt, friendly and knowledgeable service experience.

Service

Excellent Service, I will always go for them in future

Service

Very friendly

Service

Very local and easy

Service

It is always the little details for me which prevent a 5 star rating. Car seat ( passenger side) position changed and not put back to original position. A few dirty marks on seat not cleaned off. Overall 4 stars recognises my overall satisfaction.

Service

Fixed problems and carried out MOT satisfactorily

Service

Happy with inspection

Service

The staff were very helpful.

Service

Just excellent and friendly service

Service

Gareth went out of his way to speak with BMW UK on my behalf with respect to a failed amplifier which happened a number of months out of warranty. He got agreement the part would be funded by BMW and so reduced the cost considerably.

Service

Easy self check-in and check-out service, very efficient and professional.

Service

Great health checks sent through & calls to advise what has been found

Service

Given the COVID restrictions in place the customer service provided by Barons Cambridge was excellent. I felt completely safe while waiting for my vehicle. The customer service staff were courteous and answered all my questions l.

Service

Hayley Blackwell provided me with good information and was very prompt when responding to my queries.

Service

no complains every thing was smooth

Service

Completed the task

Service

Everything was done according to plan and on schedule

Service

Very pleasant to deal with

Service

Service took no longer than predicted and was very thorough.

Service

The representative that I was delaing with was very friendly and professional. Had a discussion about my service needs and provided honest and clear answers.

Service

Everything went to plan on the day. However due to Covid Collection & Delivery Service not available. Please reinstate this service asap.

Service

The ease of booking was straightforward and the communication throughout was just right.

Service

The service clerk was professional and informative

Service

No problems at all, couldn't have asked for more. Great service, very friendly, helpful and accommodating.

Service

The car went in, and then came out serviced with minimal fuss whilst maintaining Covid guidelines

Service

The person who I dealt with, went above & beyond to ensure that I got the front wings for my e46.

Service

would have been 5 but the satnav map update not working

Service

Excellent service. Far better than Mercedes

Service

Service done on time and on price. Done in a timely manner.

Service

They did a good job

Service

Excellent support and follow up

Service

The work was completed satisfactorily

Service

Didn't really have much of an experience to be fair due to COVID dropped keys off and collected keys from locker when completed. Good service by telephone and video from technician was good.

Service

All the work was carried out efficiently

Service

I was kept informed throughout

Service

Considering the circumstances (COVID), the service process went very smoothly. All was done on time and as agreed.

Service

Because of their excellent servic.

Service

Highly organised, safe, efficient.

Service

Efficient, clear explanations of work that needed doing and associated costs.

Service

Great service , well done and thank you

Service

The whole experience is very professional and well executed.

Service

Kept me up to date with my service

Service

Great experience of great customer service all round.

Service

Excellent service, hassle free booking even in lockdown. The service was performed and completed in good time. It's a pity that the complimentary car wash wasn't available due to Covid restrictions.

Service

Better now In past difficult to communicate with but better now

Service

Work carried out to my satisfaction and ready on time.

Service

All done to a high standard.

Service

Got my car back on the same day.

Service

The 2 girls on reception gave a very good service. Job done on time as quoted.

Service

on the day all went extremely well but the days before I had been trying to reach someone to talk about the vehicle check and no one had rung back as requested........probably shortage of staff due to pandemic

Service

as above

Service

Good service and good COVID secure waiting facilities

Service

Date and time was pre-arranged but work carried out within promised time-frame and within a few pounds of previously established total cost.

Service

Overall it was a simple process, executed in the usual efficient manner.

Service

Robert Pinto was very honest and really looked after

Sales

Extremely straight forward with CoVID safety maintained throughout

Sales

Good staff and service

Sales

From the moment we arrived to the moment we drove off with new car, the service and staff engagement was second to none.

Sales

Given the Covid limitations the change over to a new car worked efficiently

Sales

James D'Arcy's deal was excellent, his communication timely, and frequency of communication just right. All elements of the process were seamless. Handover was impeccable, James adapted his style and level of detail to my needs perfectly.

Sales

James Trillwood was a great salesman very happy with him during and after purchasing the vehicle

Sales

James Trillwood did an excellent job. He was clear and explained things in detail. Very patient. Bit of a wait before he was free but that's understandable.

Sales

Dealer pulled out the stops to get cat early

Sales

Again, very straightforward. Full social distancing measures in place. We'll panned and worked out

Sales

Great service

Sales

Completely satisfied

Sales

was glad when my car arrived..though it took a long time....mind no fault of the garage.Everythings went on so smoothly during delivery...though last time there was a technically-minded person who set everything 4 me during delivery.

Sales

Friendly helpful service and car delivery very quick

Sales

I think you all worked well as a team and have an impression every customer is an individual and they matter.

Sales

All aspects extremely efficient, professional and handled well in the context of Covid restrictions.

Sales

See above. Our new car was all prepared & ready for the handover. James sorted out my phone & the "Get connected" tec. Love the car & looking forward to a long journey in it when restrictions allow! New model looks great & superior to old one.

Sales

James was excellent. Came in on a Sunday to hand over the car and made sure I was comfortable with everything before I left the centre