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As part of the work that was needed to fix my car, an oil and filter change was required. As my car is over 3 years old it qualifies for a value oil change and yet I was charged full price. I have been significantly overcharged.
Nice to have the car valeted, pitybthey ignored the boot.
I was offered a courtesy car at short notice and was kept completely informed as to progress
A smooth easy transaction.
Very easy for me to access. Very nice showroom and waiting area. Any problems that crept up were dealt efficiently and satisfactorily by the Customer Care Manager.
Difficult booking in - lack of loan cars
I was disappointed at first to learn that my car was not ready for collection at 1600 after making an effort to give my car up the previous afternoon. However, the service I then experienced from Sam Littlechild & Tyler was outstanding! Thank you ...
Nothing overlooked, the headlight unit completely renewed after being smashed by a stone, the car given a health check and a punctured tyre replaced, washed and hoovered throughout.Complete confidence in this dealership and completely satisfied.
Great service not just from the people in the service team, but one member of the sales team, who was happy to discuss my next car
Quick, while I waited service. Comfortable waiting area
Not sure what is difference between this and previous question, as both are "based on your experience"
Very good service
Cured my problem..hired me a bmw.
As above - the staff at BMW Cambourne are always very helpful and the service is always excellent.
Servise (change of brake fluid) was done efficiently while waiting at reasonable cost
Everything ran smoothly
No issues at all with the service.
For the many years that I have had BMW cars, the person that I feel has gone out of his way to make sure my cars were Serviced on time and given me excellent service is Peter Speechley Grove, I would say he is a Great asset to your Company.
Everyone is there to help and together the job gets done
I am always impressed with the professional service given at Barons ,they let you know every step of the way what is happening with your car.I cannot fault them
Very happy with the service provided and the updates along the way. Barons were also able to provide courtesy car on short notice as there was a delay in the parts for my car.
Everything worked well. Just a minor hiccup about which tyre was being checked for a puncture.
The work done was very satisfactory.
Work carried out as described at the quoted price and at a convenient time.
As above, great customer experience.
Work carried out as promised
As above, Gareth at Barron's put the wheels motion to sort out my cars problem (only had it a matter of hours) contacted the dealership I bought it from for me and kept in good contact throughout and a quick resolution.
efficiency cheerful, friendly staff speed in doing the job
Wife had to wait while car was serviced, no courtesy cars and a week later received an email flyer from dealer saying I could get 25% off servicing if booked online. Why wasn't I offered this as loyal customer. Called up to get discount told, no!!!
Because you give credit where due
Went as expected and planned. No problems.
Rude un friendly staff. Receptionist started talking to someone else when I was speaking to her. Had to return another day as they made error In booking
Excellent and friendly service
Conflicting information on two health checks carried out within several days of ane another
I explained to Gareth that I thought there was a lot of wind noise from my car, the technician made adjustments to the doors there is an improvement but I don't think it's as quiet as my previous BMW 428.
They don't always get things right but the level of customer service is always to a high standard.
The Satnav was checked by Barons and found to be operational. I was given instructions for the map update. The update process has exceeded my profile storage space and I now need expert help to reset my computer before re-attempting the map update
Local quick and efficient.
Good quick service
dealership negotiated with BMW for the latter to cover the cost of a replacement head unit which could have cost me £1350
All went well and to plan
Barons BMW is incompetent and dishonest.
The only issue is the availability of loan vehicles
friendly and helpful customer service
Very satisfied, however a couple of small issues.. 1. wasn't told about not being able to use American Express 2. Was told the car had been fully checked before we purchased it but the cigarette port wasn't working and also the gear box has a leak.
Being a lady bringing a car in is sometimes a bit daunting, but I felt at ease as soon as I walked though the doors.
Good service. Reasonable price. Able to wait at site.
All went smoothly, no issues.
fault is still there
Complained to Service Manager about attitude of some staff. Quite brusque in manner. Not a very welcoming environment. Also coffee machine broken and area generally untidy. No biscuits?
James D'Arcey has gone above & beyond to source a car for me. Number crunching the deal I currently have with no pressure to sign there & then
Everything well explained and feel the difference after the service
Work undertaken promptly, with courteous and professional service from the staff.
The lady I dealt with called me after I'd left the car to say that it needed another service that she forgot to tell me about. I said no and took it somewhere else
Need to have a chat with the people who clean the cars, I had to re wash mine when I got home and polish out some scratches and swirls, I will ask them not to clean my car when it goes in for its next service.
For an all day service, BMW should offer pick up & drop off as standard. Courtesy car only available with a one month wait, which is not acceptable when the car is under recall for a safety issue.
There were too many telephone "transfers --no call went straight to the person requested-- it appeared to be a merry go round
Nice environment. Polite service. Provided courtesy car at short notice when work took longer than expected.
The customer service received has been very good on each occasion I have visited.
The only negative feed back was.... The toilets look very clean but both seated toilets were disgusting and really needed a clean or a notice saying ensure you flush (double flush) properly before exiting
2 cracked alloys so soon after having new tyres fitted leaves me wondering whether the agent used to fit the tyres damaged the wheels.
Service rep was a little brash, and I wasn't offered tea/coffee like I saw other customers. It also wasn't clear what I should do once they took my keys away from me (waiting appointment, but where should I wait? How will I know when my car is ready?
The local team at Baron's are great
your staff were polite and helpful and did everything efficiently
Not only did they wash my car and vacuum it, they also alerted me to what could have been a disaster! I was informed that I had wrong tyres put on my car, I was unaware of this as I didn't know the difference between normal tyres and run flats.
The team couldn't have done any more for me! At every stage they listened to what was important to me, and took account of that in the solutions they were offering. Made the whole experience enjoyable.
An overall good experience compared with previous purchase made at the dealership
Very efficient salesman. Very easy purchase. Delivery quick and process clear.
Some problems arise but they were settled without too much problem
James Trillwood provided an excellent customer service.
James, the salesman was easily approachable.
The first car we ordered was damaged in transit so we needed to wait for an alternative.
See above. I was very well looked after at every stage, and the process didn't take too long.
The whole experience of selecting our new car & sorting a financial agreement with the team at Barrons BMW was very easy & well explained.
I've brought now over 6 BMW mostly from new and mostly M cars; I always loved the brand and the sales service is just perfect. A great experience I had a Barons BMW thanks guys.
Adam Bonnett (Sales) was excellent. Patient, listens and explains the options without pressure. Allows you to make the choice right for you. Would definitely recommend friends to talk to Adam if they are considering a BMW
Your customer representative was fantastic in selling the car, but he ignored all phone calls since I bought the car . The scratch insurance amount was also increased without my knowledge
Everything during the sale & delivery was as I expected it to be with "no problem" being the operative word - well pleased!
People were professional, courteous and the BMW Centre is a pleasant environment.
This was my first experience of doing a voluntary termination and the help and guidance received from Robin Angell was of great assistance.
Robin, the sales person was very good. He knew when to talk to us and when to leave us looking. He also went to great lengths to source the right vehicle at the right price
Excellent service by Ben Bryan in regards to all aspects of the sale.
Smooth and fantastic transaction. So pleased with the new car.
Customer service was brilliant and car was delivered in the most professional manner. I had constant updates from the sales rep and still keeps in touch.
Great communication and flexibility
Because I received an excellent level of service throghout the process. All questions were answered promptly. A number of quotes were provided based on different options that I was interested in without any complaints.
Down to Adam - he was able to tell me all the differences between my current BMW and the new model BMW. He was able to answer all my questions and most importantly be supportive through the process.