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ABOUT BARONS CAMBRIDGE.

Find out more about what we do and our team.

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Meet the team

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Kevin Appleton

Head of Business

Paul Robinson

BMW Sales Manager

David Hall

Aftersales Manager
  • Department Aftersales

Nick Bell

Parts Manager

James White

BMW New Car Sales Controller

Peter Speechley-Grove

Customer Car Manager

Jake Cummings

Sales Executive
  • Department BMW

Robin Angell

BMW Sales Executive

Will Horner

Service Advisor

James Trillwood

BMW Sales Executive

Adam Bonnett

Sales Executive

Sarah Moore

Service Advisor

Liam Bambridge

Service Advisor

Charlotte Rowland

Retention Specialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The engineers investigated the problem and solved it, Sarah Moore kept me updated as the worked progressed and managed to get my vehicle ready for my collection late on Thursday as she knew that I was working and unavailable until Monday. Appreciated

Service

They are always able to fit me in with a while you wait slot

Service

Nothing was a issue.

Service

Friendly staff who are willing to assist.

Service

Very satisfied

Service

I always buy from James Trillwood at this branch. He has fully restored my faith in salesman. He is so pleasant, extremely efficient, and never makes you feel rushed or pressurised. I have recommended him to all my friends who love BMW's!

Service

No complaints!

Service

All went to plan

Service

Efficient staff

Service

Carried out very quickly and efficiently

Service

Sam L was simply excellent at keeping me abreast of service times and making the experience seamless

Service

Everything was very efficient, staff were very pleasant and the timings given were adhered to.

Service

Just nice and easy, felt like a personal service from Gareth and Sarah

Service

Entire process was smooth and I was well looked after

Service

All the staff were friendly and accommodating and everything was easy

Service

Each member of Barons that I spoke with was helpful and went out of their way to listen and respond to my requests. Particularly though the difficult times of COVID.

Service

The overall professionalism.

Service

Very pleasant staff, easy to book, no issues.

Service

Very good service. Efficient and dealt with an unexpected problem that arose really well.

Service

Responsive and thorough

Service

Safety recall issue resolved

Service

Service was very efficient. Easy process to check vehicle in and collect.

Service

Easy & friendly & fast

Service

Very helpful

Service

Smooth user experience in terms of set up of appointment and tracking of completion of work

Service

The agent was excellent and couldn't do more to help

Service

Vehicle was repaired and I felt the costs involved were fair.

Service

No hassle, no fuss. Work was carried out while I waited and completed very promptly.

Service

Gareth L great in service dept

Service

Everything worked well.

Service

Everything was straight forward , quick and easy am very impressed

Service

No cleaning of vehicle so only 4 stars

Service

i was completely satisfied with my service, also the service representative Sarah was very helpful answering all of my questions and was very polite and knowledgeable, completing all of my needs. Excellent experience.

Service

All items dealt with in an efficient way. It was helpful that your colleague rang a few days prior to service to confirm work to be done.

Service

Very prompt service, visual health check video, no hard sell on anything, just a few advisories. Trustworthy.

Service

Excellent help and understanding

Service

Service was completed on time, with clear communication and excellent conclusion.

Service

Easy to book and covid safe.

Service

The BMW rep provided outstanding service.

Service

Car was ready when promised

Service

Service starts with reception and Hayley Blackwell is quite superb at the job. The service I received was, as ever, first class and i felt I had spent my money wisely.

Service

Both hayley and Luke, went above and beyond to help me understand the problem with my car and they investigated all options with me. They contacted BMW UK to find out if the part could be replaced under warranty.

Service

Sarah was very helpful and professional.

Service

Work was carried out in a speedy and timely manner.

Service

We have only just moved to Cambridge. Our first impression of Cambourne was very positive. Hayley Blackwell was very pleasant and cared for us well.

Service

Prompt, friendly and knowledgeable service experience.

Service

Excellent Service, I will always go for them in future

Service

Very friendly

Service

Very local and easy

Service

It is always the little details for me which prevent a 5 star rating. Car seat ( passenger side) position changed and not put back to original position. A few dirty marks on seat not cleaned off. Overall 4 stars recognises my overall satisfaction.

Service

Fixed problems and carried out MOT satisfactorily

Service

Happy with inspection

Service

The staff were very helpful.

Service

Just excellent and friendly service

Service

Gareth went out of his way to speak with BMW UK on my behalf with respect to a failed amplifier which happened a number of months out of warranty. He got agreement the part would be funded by BMW and so reduced the cost considerably.

Service

Easy self check-in and check-out service, very efficient and professional.

Service

Great health checks sent through & calls to advise what has been found

Service

Given the COVID restrictions in place the customer service provided by Barons Cambridge was excellent. I felt completely safe while waiting for my vehicle. The customer service staff were courteous and answered all my questions l.

Service

Hayley Blackwell provided me with good information and was very prompt when responding to my queries.

Service

Robin got everything right. Kept me well informed. Enjoyed ollecting the car.

Sales

It couldn't have gone better. The car came a couple of weeks early and the turn round was quick and the car looked terrific. I still have a big smile on my face.

Sales

Nothing to fault

Sales

I can't fault the dealership or our Sale rep Robbie we left as happy customers . We were running late but Robbie never rushed us which was a nice experience he has kept in touch to make sure we are happy with the car .

Sales

Great customer care

Sales

James Trillwood was very efficient and friendly. He made sure everything was ready.

Sales

If I could give 20 stars out of 10 I could not ask for better in the current climate- covid security was apparent but there was no loss of the human touch.

Sales

BMW Are always a cut above the rest on every level

Sales

Adam Bonett from Cambridge Barons has been great - always happy to help before and after purchase. All of our purchases have been significant events for us and they have made each one special.

Sales

Easy hassle free

Sales

Robert Pinto was very honest and really looked after

Sales

Extremely straight forward with CoVID safety maintained throughout

Sales

Good staff and service